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We are a radical team of engineers, coders, technicians, creatives, and colorists coming together to craft a completely personalized hair color and hair care experience—all while empowering folks to be experts at home.
eSalon is an LA based beauty brand that creates custom hair color from scratch. We formulate from over 194,000 unique color combinations and send our Color Kits out to clients all over the world. Our goal is to help clients achieve their hair color dreams in the comfort of their own home. We offer support and guidance with outstanding customer service and access to a team of licensed Colorists.
We are looking for a Quality Assurance Manager in our Customer Service Department, who will be responsible for monitoring Customer Service Representatives and Online Colorists by evaluating voice, email, chat and social contacts. Reporting into the Sr. Director of Customer Service, the Quality Assurance Manager is responsible for supporting and monitoring quality methods, processes and procedures for the department. They will maintain an objective voice in sustaining consistent and superior customer service, help preserve service excellence through monitoring and assessing customer interactions, documenting agent performance strengths and weaknesses and highlighting immediate compliance issues.
Responsibilities:
eSalon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.