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67.776 Kundenbewertungen |
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A great hair colourI have been using this hair colour for about a year now and it is the only one that covers grey completely. It is possible to adjust the colour if you fancy a change and the results are really good. My only concern is that using the colour is quite messy and even though I cover as much as I can in the bathroom I still end up with splashes everywhere. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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great colorI think color is awesome but new growth coverage I'm still having to color more frequent on root coverage. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Still Red ToneI was really excited about this product , but still has a lot of red tone wich I don't like 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKlara - We're truly sorry that our Made For You color did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a formulation that you love. We hope to continue helping you find hair perfection! |
Perfect!Your folks did what my hairdresser couldn't. You get me!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Fantastic so pleasedall my friends think I get my hair done at the hairdressers 🙎 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Best color matchYou could never get a more authentic color match with a box ptoduct. I am extemely pleaded with my color and service esalon ptovides. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Color great! Gloss bit too wateryI love this hair coloring system, its professional class, and the color itself. I only wish that the step 2 (the gloss) was less watery. It usually causes me to make a big mess. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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No shineColor was ok but no wow factor. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Consistently perfect colorThe only improvement I would suggest is a slightly bigger bottle. I sometimes run out of dye. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Grat coverageI love that the color is wonderful, it has great gray coverage! But the developer was too strong for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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The color is absolutely perfectI love the product; esalon colorists have matched my "before-gray" beautifully. But the instructions leave a lot to be desired. No reason is given for different instructions--apparently I'm supposed to spend $20 to color just my roots, now that I've been using esalon for a year. It would be nice if the instructions came with a paragraph explaining the changes. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Best shade everGet a lot of comments on my hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love Hair Color.... but, too expensive!Love eSalon Hair Color... but, too expensive! Today, I purchased 4 of a named brand hair color for the same price as one eSalon Hair Color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNovap - We’re sorry you feel our product is too expensive. We create professional grade, customized products to suit each client’s needs. Our product ingredients are of exceptional salon quality and less damaging than standard ones. And, just like in a salon, our expert stylists are available for consultation with every order for guidance. Our service provides an exceptional value: it’s far superior to off-the-shelf products and significantly lower than the expense you would typically pay at a salon. |
Consistent colorI never have the brassy, dark color I would get from drugstore brands. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Changes requested were perfect!My first delivery was too dark so I contacted esalon to adjust the formula. The first adjustment still had a little too much brown and purple. My second request has given me the perfect balance of red and brown for a great auburn color! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMandy - We're glad to hear that you're enjoying your adjusted hair color! We truly value your feedback and look forward to hearing from you again in the future! |
ColorWould like to go a little lighter next time but I love this one. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristal - We're glad to hear that you're enjoying your current hair color! Let us know on your next order and we can go lighter next time. We look forward to our next opportunity to delight you! |
perfect colorThe color is great, but neither this time it didnt cover well the grey hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCorina - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Nice colorI really like my color and it is easy to change when I want a bit more red or want to go more brunette. My only complaint is that it is so difficult to get off of the scalp. I scrub and scrub in an effort to remove it. After a week or so, I finally feel that it is completely clean. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKim - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Lots of complimentsShipping is a little slow, but I love the color and how well they matched the color for me. I have thick long hair and it's always enough color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnn - We're thrilled to hear that you're enjoying your hair color! We apologize for the less than optimal shipping time. We look forward to our next opportunity to delight you! |
Nice ProductProduct results in great hair color & is easy to use. My only issue is cost, especially with shipping charges. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSheryl - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future! |
Love my color!It's a beautiful shade of medium brown/red violet. I still would have liked more purple tint to it, but I do like how it turned out. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKayla - We're so thrilled to hear that you're enjoying your hair color even though it did not come out how you intended! If you would like a reformulation please let us know! We truly value your feedback and look forward to hearing from you again in the future! |
Perfect matchI had a problem with coverage of the gray, but interactions by email helped take care of it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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hair colorLove the color...doesn't cover my gray as well as I would like 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStacy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Easy to work with - phenomenal resultsI am not a hair person! I just don't know how to do all that stuff but I'm telling you this was almost as easy as washing your hair, the results though were well beyond what I had ever expected, my Daughter who does know what she's doing had dyed my hair red I didn't want to do the upkeep of it so wanted to go back brown, well I've done this before at the salon and it's never easy because they can't take you from red back to brown in one process. Well shame on them because eSalon took me there no problem! I have a lot of grey now that I did not have then as well. I recommend this very much. What a fantastic product and experience! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Good Hair ColorHair color is good and lasts a little longer than drug store versions. Just can't seem to get the color exactly right. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Grey came backThe color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
What was promisedThe color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Too darkI will say everything in the package it was packaged beautifully, but my color came out incredibly dark, much darker than I expected. I don't know if I'll try it again and try to maybe a lighter. I don't know what I'm gonna do because my hair is so dark now I mean it's not gonna lighten. I'm probably gonna have to talk to a consultant. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Wrong volorWanted my usual golden brown color, got dark almost black gray coverage that didn't cover my gray in 3 weeks gray are back on roots, looks not nice 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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My hair is RUINED!!!As I previously wrote, each adjustment for my dirty blonde natural hair keeps making it more and more orange. I literally had to do a hair strip which I've never done... that made my hair even more orange. I had to reapply the demi and its a bit better but horrific at the same time. Your last response you said you saw that I spoke with the stylist and resolved the issues but I still have many charges on my account and so far I hate everything I used. My friend recommended eSalon since my virgin hair had a few grays. Now my hair is completely ruined. I've lost so much trust in the company, stylists take too long to respond and I've contacted you 4x now asking for my money back and I never get a response. I should have stuck to pulling out a few grays. I miss my natural color. I'm so upset over this, I've lost the little confidence I had in myself. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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My last orderI think my last order bottle 1 and 2 were reversed. Normally my roots are dark brown with more red and lighter color on #2. My roots are what normally what my ends would be and the rest of my hair came out dark brown. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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I had alergic reactionI had an allergic reaction to the product but customerservices were helpful 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi, I'm very sorry to hear you had an allergic reaction and I hope you're recovering well. Our instructions recommend a patch test before applying the Color Set so you can test your skin's tolerance to the ingredients. We do offer gentler formulas such as Ammonia-free Permanent and Demi Permanent, too. I'm glad our customer service team was able to assist you. |
Very disappointing experience with my custom colorI have used eSalon because I trusted their personalized colorist service, but my most recent experience was extremely disappointing. I specifically requested a color that would be slightly lighter than my previous formula, with the long-term goal of gradually transitioning toward a medium blonde. I had also been doing highlights approximately every six weeks for several months to gradually achieve this lighter result. Instead, the new formula I received made my roots noticeably darker, completely opposite to the direction I requested. I applied the color only to my roots, yet while rinsing, the pigment ran through my hair and visibly darkened my blonde highlights as well. This has set back months of gradual lightening. I can no longer use the highlighting formula I purchased because I am concerned the contrast would be far too strong. Even more concerning, I experienced significant burning and discomfort on my scalp during the application, something I had never experienced with my previous eSalon colors. The burning stopped after rinsing, but my scalp remained dry, tight, and itchy for several days. I also noticed that the amount of developer provided appeared unusually small, and the mixed formula was extremely thin and watery compared with my previous eSalon colors. I have contacted eSalon and requested a complimentary color correction and a proper solution for the scalp irritation, along with professional guidance for the hair shedding and damage I noticed following this coloring. I am very disappointed because I carefully followed the instructions and had spent months gradually working toward a lighter blonde. Instead, I feel that I have been moved several steps backward and am now dealing with both an unwanted color result and scalp irritation. I hope eSalon takes responsibility for this situation and provides a complimentary color correction and appropriate scalp-care solution, rather than requiring me to spend additional money fixing the problem. 8 von 8 Personen fanden diese Rezension hilfreich. Du auch? |
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Delayed shipping due to using Amazon shippingI was notified by email that my order was being delayed due to using Amazon as the shipping method. When I called with my concern and complaint I got brushed off and told that I have just been lucky in the past with getting my orders quickly, and repeated several times that the delayed time frame was still within their 3-5 business days (actually pushing 6), so I had nothing to complain about. The CSR was very cold and non-sympathetic. She finally agreed to waive my shipping fee for my next order, but this was strictly a one-time courtesy. She did not make me feel like a loyal customer since 2014. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Brenda, I’m sorry to hear about your experience and understand how frustrating it must have been, especially as a longtime customer. We truly appreciate your loyalty since 2014, and we’re sorry we didn’t make you feel valued. Your feedback regarding the shipping delay and customer service experience is important and will be shared with our team. |
Still brassyMy greys just turned orange really did not cover with brown 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Absolutely AwfulI wanted Auburn, I got a horrible red! So, disappointed! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenZoe - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good and badI love love love the color. But my main need is gray coverage and after spending the time to color my hair the grays were still there and seem even more visible. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Yvonne, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My recent orderI colored my hair yesterday. I don't know what happened but it was not light golden blonde. It's light blonde absolutely no gold visible at all. The last orders have been exactly what it's suppose to be. This one not at all it's completely lacking any gold and looks like it's faded all ready. I am very disappointed. Also I have not received any reminders that my color is being prepared. So the last two orders came out of my bank account with no notice. I can not make changes if I receive no reminder. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Patricia, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Très déçuJe viens d'effectuer ma première couleur et c'est une catastrophe. Mes cheveux blancs sont toujours aussi présent casiment rien n'a été camouflé. J'avais bien précisé que je ne voulais aucun reflet roux ou cuivré, on m'a bien certifié que ça n'arriverai pas et bien je me retrouve avec des reflets roux et cuivré, je suis très déçu. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMuriel B. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
color & toneI had asked for a lighter more buttery golden color this still appears to ash tones like last one and looks very dull. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned my hair orangeTurned my hair orange and did not cover greys 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNatalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Les cheveux blancs sont couvert belle couleurLes cheveux blancs récalcitrants ont du mal à être couverts . J ai du faire une retouche supplémentaire avec mes produits habituels . Malgré le naturel . Manque un peu de reflets plus vifs 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngelique N. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration ne répond pas totalement à vos attentes et que les cheveux blancs ne sont pas bien recouverts. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite ! |
Not worth the hypeFigured this would be way better than buying box dye at the store- with the promise of a colorist reviewing everything. But I definitely did not achieve the color I was looking to achieve. Should’ve just gone with my usual cheap box dye. It definitely colored my hair but only if you’re trying to go maybe one or two shades lighter or darker is it worth it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Mary, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Mega expensiveI would have to pay over a hundred pounds each month for 3 bottles of Color to Color my hair. I don’t care if it’s the best Color in the world i would not pay it. I would want it done for me for that price. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel - Thank you for sharing your feedback. We understand that everyone has a different budget when it comes to their hair color, and we’re sorry to hear that the cost didn’t meet your expectations. We appreciate you giving eSalon a try and taking the time to share your experience. |
Color pro tonerI used this yesterday and my hair is very dark although I order the light brown 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRosemary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DéçuJe suis comme une déçu car si on en a pas caché mes racines et la couleur c'est comme si que j'avais pas fait de couleur donc bof 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCharlene B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous souhaitons vous aider et remédier à cette situation. Nous vous avons envoyé un email avec plus d'informations. À très vite ! |
AdviceThe colour was rather purple ish at my top hairline. I didn’t like that, can you advise me what happened. I followed the instructions carefully, watched Vidio. I used bowl and brush 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colors weren't as expected.Disappointed. Two boxes in a row of incorrect coloring. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email come your next order and will be happy to assist in this process. |
Lovely colour but not long lastingThe colour was perfect but the grey coverage lasted no longer than shop bought hair colours 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRebecca G.- Thank you for your feedback. We are sincerely sorry to hear that you are not satisfied with the coverage of your grey hair following your recent colour treatment. Your satisfaction is our priority, and we place great importance on our Colour Guarantee. Please check your emails: one of our advisors will contact you shortly to find a solution as quickly as possible. |
Nice colour but not quite what I wantedI asked for natural peachy red but the result was a bit dull and dark, hence 3 stars. Apart from that, it was very convenient to use, and everything I needed was in the box 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenValeriia N.-Thank you for your feedback. We are truly sorry to hear that the result was a little duller and darker than the natural peachy red you were hoping for. Your satisfaction is our priority, and we place great importance on our Colour Guarantee. Please check your emails: one of our advisors will contact you shortly to find a solution as quickly as possible. |
Bonne brillance mais trop de cheveux blancsLa couleur est belle, mais trop de cheveux blancs non recouverts (voir dernières photos prises après une semaine de coloration). 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAudrey F.-Nous vous remercions pour votre retour et sommes sincèrement navrés d'apprendre que vous n'êtes pas satisfaite de la couverture de vos cheveux blancs après votre récente coloration. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Nous vous invitons à consulter vos e-mails : l'un de nos conseillers vous contactera prochainement afin de trouver une solution dans les meilleurs délais. |
I don't think a professional looked at my photoThe colour that was sent was far too dark, I don't believe that this was made specifically for me and my requirements. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Jo, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Produit jamais arrivéJ’aurais aimé pouvoir donner un avis meilleur que celui ci mais comme je n’ai jamais reçu la couleur je ne peux dire si elle est belle ou non. Dommage vu le prix … 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGUETON J.-Merci pour votre commentaire. Nous sommes sincèrement désolés pour cette expérience. Un membre de notre équipe vous a contacté afin de vous apporter une réponse et de vous accompagner au mieux. Nous espérons que vous recevrez votre colis très prochainement et que vous pourrez enfin découvrir la couleur que vous aviez choisie. Merci pour votre patience et votre compréhension. |
uneven and different shadeI did not like the color on the second use. I have been coloring my hair at home for 15 years and this was the most uneven it's ever been. I had to re-dye 2 sections of my hair 3 times with the minimal remaining dye as it was stripy and uneven. Even after redying it multiple times, it still is uneven. The color this time also was slightly less red and more brown. I'd prefer it to have been closer to the original color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErika B. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't meet your expectations and resulted in an uneven finish. We want to work with you to help get your hair looking its very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Not goodI asked for a colour to try and knock some warmth out of my hair this colour resulted in me being a warmer colour 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmma J. - Thank you for your feedback! We’re sorry to hear that your colour turned out warmer than expected. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we’d love the opportunity to work with you to get your hair looking its very best. Please keep an eye out for an email from us shortly so we can help make this right. |
Hot rootsWanted blue black and ended up with chocolate dark brown roots :( 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTiffany - We’re so sorry to hear that you were disappointed by the results of your color application as you ended up with dark brown roots. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CouleurLa couleur demandée à savoir brun s’avère beaucoup trop foncée plutôt noire donc déçue en plus le produit pique énormément . Dommage car le concept était sympa 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFlorence L.-Nous vous remercions pour votre retour et sommes sincèrement désolés d'apprendre que la couleur obtenue est beaucoup plus foncée que celle souhaitée et que le produit a provoqué des picotements lors de l'application. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Nous vous invitons à consulter vos e-mails: l'un de nos conseillers vous contactera prochainement afin de trouver une solution dans les meilleurs délais. |
Clown redI requested a copper red close to a natural redhead and received a cherry red that looks like a clown. I was happy with esalon for years but they have changed and cannot get the color correct so I will be canceling. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not great - didn’t perform as well as box dyeGave me “hot roots” & didn’t cover my greys well despite following all instructions 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Natalie, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Shipping damageYou recently switched from USPS to Amazon for shipping. My box arrived broken and inside boxes were ripped. You might be saving a few dollars but…. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth- We’re truly sorry that your order arrived damaged. We take our clients' feedback to heart and continue to improve our service each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
color was far from what was expectedcolor sent was almost black when i have been buying a medium copper color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathryn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
ScamPlease do not attempt to charge my card again because i haven't subscribed to a plan. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKelisha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleUne catastrophe. Deux flacons censé être de la même couleur et racine clair et des mèches foncé cendré. Obligé de refaire une coloration pour essayer de rattraper tout ça. Plus jamais. Si je pouvais j'aurais mis zéro étoile 😡 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarine C. – Nous vous remercions pour votre retour et sommes sincèrement navrés d'apprendre que vous n'êtes pas satisfaite de votre couleur. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur! Nous vous invitons à consulter vos e-mails : l'un de nos conseillers vous contactera prochainement afin de trouver une solution dans les meilleurs délais. |
ColourNot enough ash. The colour had too much yellow. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Fades and isn't enough product for my long, thick hairThis would have been really convenient if the color didn't fade so fast and if it always came with a bottle for the roots and ends like the initial order does but unfortunately it only comes with the bottle to do your roots and being that it fades so fast, just doing the roots isn't sufficient as you'll end up with different colored roots and ends. If it came worth 2 bottles each time at this price I would have continued to order it but as it is, it's not worth the money. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTami- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Packaging wer amazingThe packaging looked amazing, which initially impressed me. However, my grey roots didn’t take the color at all.,they stayed completely grey. I don’t understand why it didn’t work, especially since I followed all the instructions carefully. I’m really disappointed with the results. 😔 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarla L. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't cover your greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Not as light as I wantedI wanted my hair to come out a little lighter like the last time I colored my hair. The color is nice but it's way darker than what I was expecting 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCourtney- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hair dye reviewUsed today and was not not happy with the end result it made my hair feel dry and brittle and also itchy 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSharon F. - Thank you for taking the time to share your feedback with us. We are so sorry for the discomfort during your hair colour application and that the hair colour didn't meet your expectations. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details. |
Easy to usePretty easy to use, contained everything I needed to to hair color at home. Color was a bit darker than I was hoping for but did cover gray. Unsure if I want to try again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJill -Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Seem to also be too darkTerrible always way to dark 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Shirley, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Disappointed in the colourI’m disappointed with the colour, but that is my fault as I chose wrong, now redone the choice and hopeful for a much better result 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJacqueline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Fade awayAlthough I was hopeful of this product the initial colour was ok...not as ritch or vibrant as I had requested. It did cover my grey but the colour has faded really quickly after only a couple of washes with high end shampoo (no sulphates etc) I won't be purchasing again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSally B. - Thank you for your feedback! We're so sorry to hear that you're experiencing fading issues with your hair colour. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Damaged my hair completelyI order this after thousands of positive review but it was my worst decision ever .Instead of turning my hair into chocolate brown it turned into full black .My hair become very thin and are breaking from roots only after one use .very disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmina D. - We're so sorry to hear about your experience. This is not the result we want for our customers. We've reached out to you via email so we can better assist you with this matter. Please keep an eye on your inbox for more details. We truly want the opportunity to make this right. |
No gray coverage at allThe color was great, but the gray coverage was not good at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVeronica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover my greysMy grey roots were partially covered :( this is not a good color for me 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAshleigh- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It didnt do anythingI've attached photo 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we're committed to working with you to help your hair look its very best. Please keep an eye out for an email from us shortly. |
Didn't cover my grayI followed instructions and my grays are a different color than the rest. Please cancel subscription 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Helen, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Couleur non conformeJ ai commandé un blond cendré et je me retrouve avec 5 cm de racines dorées voire rousses, c est horrible, tout ce que je déteste 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmmanuelle H. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information. |
Terrible ordering siteThis site will not let you close your account or remove your credit card information. Even after years of not ordering Someone tried to get into my account and I changed the password and tried to remove my personal information or close the account and it would not allow me to do that. ...so it does not matter to me if the product was good or not as the ordering site is obviously not secure . B m b 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBonnie - We truly apologize that you had trouble removing your information. We have reached out to you via email about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not what I was expectingPackaging is beautiful, not happy with the colour at all not what I asked for still have the red/copper tones now more than before. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShake U.- We're so sorry to hear that your color wasn't what you were hoping for. We want you to love your results, and we're here to help make things right. One of our team members will be reaching out by email shortly with the next steps. Thank you for sharing your experience with us—we truly appreciate your feedback. |
Barely changed colour of my hairI have tried these products twice now and apparently the 2nd time they changed the colour of the formula to be lighter (as requested by me) but again, it’s barely changed the colour of my hair. I wanted to go light brown and it’s nowhere near. Disappointed with these products ! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCharlotte B.-Thank you very much for your feedback!! We're so sorry to hear that you were disappointed with your color results, especially after trying it a second time. We’d love the opportunity to help make this right and work with you toward the shade you were looking for. Please keep an eye out for an email from one of our team members with the next steps. |
Produit de qualité, mais couleur trop neutreLa quantité est correcte, le temps indiqué a été respecté mais la couleur choisie était légèrement trop "neutre" 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKarine R.-Merci pour votre retour! Nous sommes vraiment désolés d’apprendre que votre couleur était légèrement trop neutre. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Gardez un œil sur votre boîte mail, un membre de notre équipe va vous contacter afin de trouver la meilleure solution pour vous. |
Not sure what happenedbut I did not get the color I asked for... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We’re so sorry to hear that you were disappointed by the results of your last color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First round: Didn't Cover the GraysUnfortunately, the hair color was only vibrant for a few days. The grays came back very quickly, and it was a little brassy on my brown hair with red undertones. I did go in and revise my order for the next month and provide feedback, so I'm really hopeful that my second order will deliver more of what I need and want for my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Colour is nice doesn’t cover greyPoor coverage. Less than 1 week and my grey is visible. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSuzanne V. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely cover the greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Not the color I expectedMy hair was BRIGHT RED with this set. I had to purchase clarifier and green shampoo, it was embarrassing red. I then had to buy an ash light brown over it to calm down brassiness and red color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCindy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
CouleurLa couleur est très jolie, mais ça n'a pas couvert mes cheveux blancs 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaurie C. -Nous vous remercions pour votre retour et sommes sincèrement navrés d'apprendre que vous n'êtes pas satisfaite de la couverture de vos cheveux gris après votre récente coloration. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Nous vous invitons à consulter vos e-mails : l'un de nos conseillers vous contactera prochainement afin de trouver une solution dans les meilleurs délais. |
Doesn't cover rootsthe color was definitely pretty but much lighter than the photos and unfortunately my roots are still visible 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDaisy L. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Product great, put on a flex plan i didnt agree tooNo fault with product, very impressed by product actually. What put me off this is that I was automatically put on a flex plan, and charged for a colour 2 weeks after I had received 1st colour set . Was completely shocked when seen it arrive in post, checked account, money taken . No emails about this flex plan, automatically applies when you place initial order. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSile N. - We truly appreciate your feedback, and we are very sorry for the inconvenience regarding the Flex Plan. Upon reviewing your profile, we can see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help. |
Ruined my HairThis harsh color absolutely ruined my hair. It was supposed to be medium brown and colored it so dark it is nearly black. It was so dark and stained everything in sight so I was worried and washed it out after less than 10 minutes, even though the instructions said 35 minutes. I will have to have it professionally corrected now and I am worried about the damage it will take to lighten hair this dark. Somehow it also took all of the shine out of my hair and made it look drab and dull. I have colored my own hair for years and have never had anything stain my shower instantly like this. There was something wrong with this mix. I would give negative stars if possible. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmanda- Thank you for reaching out! We are so sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
YuckThis color was okay The very first hair color I received from Esalon was very nice. The second and third were a messed up situation!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDawn - We are so sorry that your last situation was not great. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Stubborn GrayIn the pass i tried your product but i noticed that was not covering totally my gray and I stopped using it, I continued with the store brand but my hair was falling off a lot and I decided to go back to esalon. Now that I tried for the 2nd time, I notice my gray still not completely cover and I requested something more for stubborn gray. Im still waiting. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRose - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
3rd order with leaksMy last orderer was the 3rd box in less than 6 months with seals broken and product leakage inside the box. I've used this service for several years & had great results until the last 6 months. Along with losing product, the color hasn't been consistent & has washed out of significantly size patches of hair within 2 or 3 washings. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTammy - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Very fiddly to apply roots first then rest of hairLovely colour but didn’t last as long as I’d hoped and much too fiddly to apply roots first then colour. I’ve also never seen so much hair dye on my bathroom tiles and I’ve been dying my hair for years! For me, it’s not worth an extra £15 more than a supermarket box dye. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTracy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Little disappointedI purchased my advised colour however when I used it I felt the coverage wasn't great. I am a brunette and have quite alot of greys for which I colour about every 3 weeks. At my roots the colour was alittle orange and the rest dark. Left on roots the recommended time and abit longer but didn't get the best result. Condition of my hair was great afterwards but not so great looking 😕 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSally C. - Thank you for your feedback. We're so sorry to hear that you are disappointed with the grey coverage of your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
GraysI still had a lot of grays visable 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSophia- We truly appreciate your feedback! We are sorry to hear that the gray coverage was not what you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wanted to go lighter, didn’t happenOriginally I sent in pics of my current hair color (very dark brown almost black) and pictures of the color I wanted, a much lighter shade of brown like a honey brown. My custom color came in the mail labeled something like “golden brown” and I thought this is going to turn out nice then I dyed it and it literally looks like I didn’t, maybe one shade lighter at best if I’m in the sun I can notice a tad bit of brown. I even left the color in for an extra 15 minutes longer than the 35 minutes the instructions said. I went to change my next months custom color and again inserted pictures of the lighter brown I wanted but get an email saying “ previously colored hair can not be lightened”, well if I would have gotten the correct color hair dye sent to me the first time I guess I wouldn’t have this issue. I just went ahead and canceled because I’m not happy with the new options they gave me, stuck with the same color or just lighten the roots? No thanks. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVictoria - We truly appreciate your feedback! We are so sorry to hear that that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
finalement trop clairaprès le trop foncé de la précédente commande, celle ci s'avère trop claire (cf photos) et les cheveux blancs sont de nouveau visibles seulement une semaine après la pose! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnne J. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Hair colorOnly my 3rd time coloring my hair, but I felt as though I should’ve kept it in longer then 30 minutes. There was still a lot of gray hair that I felt as though it didn’t even touch, although it was on my entire head. The hair in front is my problem area. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Caty, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The color faded after a couple weeksI loved the color initially. It was even looking and the perfect copper color. but after two weeks it’s brown again and my grow out still didn’t hold the dye so it’s also visible like it was prior. It just looks like it completely washed out and is back to the way it looked before I dyed it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaitlyn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |