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67.566 Kundenbewertungen |
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Great DIY Hair Dye with professional resultsI love the product, it gives me shiny, beautifully colored hair every time. The shampoo and conditioner are also very nice. My only issues are excess packaging, supplies and shipping. I never use the stain stop and stain removal products, because I don't need them, and really only require one pair of gloves, not two. I also wonder if it would be possible to have more product shipped at once to save on shipping costs. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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ExcellentI save time, and money each month. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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ColorSame every time very easy to apply Love that I don't have to shop for it just arrives on command BOOM 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Hair ColorI am 46 and refuse to let my grays win. I have tried many over the counter products, even had my hair professionally done and the color just didn't last. I saw esalon on facebook and thought I would give it a try. I'm glad I did. It not only covers my grays but it lasts until I get my next order! esalon 1 grays 0! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love it!You know what you are getting. You don't have to worry about the store not having your color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Way better than your box colorI have been coloring my hair right out of the drug store aisle for 30 years. The process with esalon.com is easy and color correct. Each month you choose the color and timing of the shipment. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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PERFECT HAIRCOLORI gave a description of my hair .. which decided to give me a narrow ring around my face ONLY of almost white ...only a light touch of the salt and pepper type thing the rest of my head . gave the color by Loreal used previously before I began trying to switch to Argan oil but could not get the right color ... added it could be just a touch more red... Brittany nailed it spot on and I am happy with my hair colot again. I wanted away from the harsh chemicals of OTC haircolor as my hair is very long and it was very abrasive ... it was a long journey to find it ... but I could not be more happy when I look in the mirror these days ... the multi tones .. the shine.. PERFECT HAIRCOLOR 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Great customer supportI Was a little upset about first color, but eSalon made it right,immediately! :-) I love the correction to the color they sent! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Perfect colorOrdering from eSalon ensures you aren't walking around with the same old store bought color. They truly customize the color based on your wishes. You'll get rave reviews. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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color last longercolor last longer then box color, best decision I made 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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True color match!I've been using E Salon color for about 6 months now, and love it. It's gentle on my hair, the color is great. It covers gray upon application, but like many others, the gray turns a lighter color too soon. Although, it's a lighter blonde color, not gray. You should give it a try. You can always go back to your otc brand if you don't like. it Also, they will make another shade if you're not satisfied with the one you get, so you can experiment if need be. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Best choice for meMy natural hair started going white (from dark brown) in my 20s. Now in my 50s, the roots are almost all white on the sides and top. There is still some dark in the back of my head but not much. I color my hair every two weeks. ESalon provides an easy solution. The hair color is very good (but I need to add Gray Magic) to make sure the roots are well covered. If I don't, the roots are paler than the rest (why the 4 stars). The color is very shiny and rich and the hair is very soft and manageable and much better than drug store or other over the counter color. I like that the package comes with the entire kit I need (gloves, stain guard, shampoo and conditioner, stain remover). I only wish I could order at shorter intervals than every two weeks. You can but not automatically. It is the best customized color you can get outside of a salon. (Maybe even at a salon). I recommend it to all my friends. I have been using it for over 4 years. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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How do they do it?I was surprised how they got the exact color I was looking for with only a couple of tweaks. Color last much longer than drug store color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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New colorWanted it a bit darker, came out nice. Was perfect before vacation to Hawaii where my hair gets light... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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amazingYou get what they promised. You can't get that very often on the Web. Thank you 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Best at home coloring productI have been coloring my hair at home for many years to cover white in my dark brown hair. I started with the regular box color, brands didn't matter, they all worked. I moved on to foam when they came out, I found them easier to use & less messy. Eventually both stopped covering my white. It would appear less than a week later & it wasn't outgrowth. I went to the salon twice, and although it worked, I couldn't afford to keep it up. A friend told me about this company & gave it a shot. It worked! It was easy to use & I love the kit that comes with it: 2 pairs of gloves, instead of 1, shampoo as well as conditioner, a prep lotion & a wipe to remove color afterwards. The color is perfect & the white doesn't show! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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I love the color,I requested a darker color, I was contacted with the suggestion of this color, Perfect. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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ColorJust right 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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This hair color does not fade!Love the fact that my hair does not get lighter as time goes by. Also does not dry my hair out. Feels soft until time to color again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Best Hair Color EverCant go wrong with e-salon, never will buy store bought hair color anymore. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Lovely shade and shineI was sceptical about this being better than the stuff you buy to DIY. It really is superior. Better shade. Hair feels thick and shiny. I have had no end of compliments. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Nice to have simple way to tame grey hair.Growing older includes some difficult issues. This product makes it easy to cover grey and bring back youthful luster 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Salon result every timeApart from the fantastic result - exact colour/ result expected, I've not seen any damage to my hair. Previous hair colour resulted in damage. I tried various product including salon recommendations. I'm staying right here with esalon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNkoyo - We're thrilled to hear that you're enjoying your hair color! We look forward to our next opportunity to delight you! |
Custom hair color for Luna! Lots of salon savings!Colorists work with you to give you the desired look. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLuna - We're exctied to hear that you're enjoying your hair color]! We truly appreciate your feedback and look forward to hearing from you again in the future! |
Love your hair color!That's what I hear all the time! As a mix of strawberry blonde and redhead box color was a,challenge. So many times I get asked if this is my natural color. I reply as,close as I can get! I then share about eSalon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarsha - We're ecstatic to hear that you're enjoying your hair color! We look forward to our next opportunity to delight you! |
I love the color!Someone said it's "idiot proof" to use this product, and she's right. I prefer a semi-permanent color so it doesn't look like I'm wearing a wig, and my silver hairs are now a lovely amber honey. No one knows that I use a color! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandy- We're so happy to hear that you're enjoying your hair color! We look forward to our next opportunity to delight you! |
Superb!This is the best and most natural ginger hair colour I have ever bought. Even my newest stylist didn't realise my hair was dyed - albeit just to cover grey, not a different colour. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKate - We're thrilled to hear that you're enjoying your hair color! We look forward to our next opportunity to delight you! |
Seriously, the most glorious color. I love it.Yeah, that. I did leave the color in a bit too long, but after a week, the color was just perfect. I'm sold! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMerrie - We're thrilled to hear that you're enjoying your hair color! We look forward to our next opportunity to delight you! |
ExcellentBeautiful shiny colour, easy to apply and lasted ages! Usually get fade or grey roots after 3-4 weeks. This lasted 6 weeks easily 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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My Stylist Commented on my healthy hairI just did my color a few days ago then went yesterday to get a hair cut. My stylist (who normally did my color also) commented on how healthy my hair was and it looked professionally done. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Convinient, Works great, Doesn't stainI recently opted to use a box from the store, rather than wait for my shipment, which reminded me about other brands always staining my skin and my shower, counter, etc. eSalon actually comes with a stain guard and stain remover, which I've never needed to use.... drugstore brands don't come with a stain remover and always stain my skin, and sometimes make marks on bathroom surfaces which need some elbow grease to come clean. Also great to have a history of what exact color I've used in the past, if I want to go back to an old color, or even be sure I get the same color next time (since they automatically send the same thing unless I ask for a change, and keep history of changes). 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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I'm happyMy original goal was to get my hair back to its original color so I could eliminate lines as it grew out. That goal has been accomplished! I am now going to try and let my hair go gray. Esalon helped me get to this point without spending hundreds. I will admit I was kind of slow at applying the hair color and ended up leaving the dye on a little longer than I should have. I feel like my ends got damaged a bit. A little trim took care of that, though. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love itI get the professional treatment in the privacy of my own home. I can adjust mt color with words or photo and they follow up to make sure I am getting what I want. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Great product but...This was overall a great product!! The tools, the dye and the enhancing tint were just awesome. My problem is that it is just a shade too bright 'coppery' for me, but many loved the color on me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSharlene - We’re sorry your recent order brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
love the color.really takes the gray out ,plus my hair is so soft after.great stuff. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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LoveLove my hair color, ❤️💁🏻Better then the box. 👍🏻Please don't change your price.💰 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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love love loveIt was supper easy and doesn't take forever 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Reliable right on color!tttt5Rich, lusrtrous, long lasting color? Leaves hair soft and shney. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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vibrant and naturalThis color showed up as a vibrant natural red. 6 von 6 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTiffany - We're thrilled to hear that you're enjoying the Made For You Custom Color. We look forward to our next opportunity to delight you! |
AwesomeI tweaked it a couple of times from the original and it is now the perfect shade for me 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenInga - We're thrilled to hear that you're enjoying your hair color! We look forward to our next chance to delight you! |
Great quality color.I love the made for you color! This product "talks the talk and walks the walk". Is so great to tweak your color until you get the perfect shade you wanted, plus is a quality product that preserves the integrity of your hair, so it remains and LOOKS healthy. I am a very hands on person, and used to buy different shades at the store to mix and get what I wanted. Problem is, it seldom looked "just right", plus the condition of my hair was dry and damaged. Not with this product. Truly happy with it. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAntonella - We're thrilled to hear that you're enjoying your hair color! We look forward to our next opportunity to delight you! |
First time trying eSalon’s custom hair colorI asked for a coppery red color. This first try of eSalon custom color did not give me the color I wanted. I used to be called “Carrot Top” because of my natural hair coloring. This is what I’d like to see with my next “custom color.”Come on team let’s get it right the next time! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarlene - We're truly sorry to hear that the outcome of your color application didn’t meet your expectations. At eSalon, we firmly believe in our Color Happiness Guarantee, and we’re here to help you achieve the hair color you desire. Please watch for an email from us regarding the next steps! Your feedback is very much appreciated. |
Poor color outcomeIm so pleased i decided to do a strand test. Following the directions sent in my personalised box, my hair strand has come out purple! Meant to be dark brown!! If thos hasnt put me off a box dye, than i dont know what will. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Ann! We are so sorry to hear your color turned out purple. Please check your emails, we got back to you to help you. |
My grey is still showingI bought eSalon mainly for my grey roots. This is my first time using what was recommended for me. My roots still look grey, around my face still looks grey and parts in my hair still have grey. I hate to complain but I was hoping to have my grey covered. I am willing to try again but need different instructions to get my grey covered. If I try again, and my grey is covered, I am willing to change my rating.. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVicky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
rouxpas terrible pour la couverture des cheveux blancs racines par contre la couleur très jolie et les cheveux douceur extrême 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Marie! I'm so sorry to hear your greys weren't fully covered. Please check your emails, I got back to you to help you further. |
Un peu déçuIl y a une différence marquante entre les racines et les longueurs. Alors que la couleur avait l’air jolie 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRebecca B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Nice, but not the results I wantedThe packaging was eye catching and even fun to open. The instructions, which I followed to a T, were very clear and in easy-to-read print. The shampoo and conditioner had a pleasant smell. Everything was delightful until my hair dried, and I could see that the color was not the warm golden blond that I was hoping for and have obtained from other brands, but rather ash blond, or what we used to call "dishwater blond." I'm trying to find where in my online account to cancel. Not easy. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Tiffany, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Orange tintGave my hair and orange tint that hasn't faded 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Sarah! We are sorry to hear your color got an orange tint that hasn't faded. Please check your emails, we got back to you to help you. |
Lasts longer than drug store hair dyeThis hair dye lasts longer, more like saloon-dyed hair. I’m still struggling to get that just right color, though. I love the color about a week after I dye it! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Jenny, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The experience of having a professional colorist develop a salon experience butThe experience of a professional colorist helping you color your hair in the comforts of home giving you a salon look was awesome . I am giving it one star only because of the actual hair color itself. My hair came out very light and red on top where my grey is This occurred after each application. I only did 2 months but after second round my hair was still light and red . I hated my color so much. They did honor the free hair coloring as promised if one isn’t satisfied! . This is a great company , very helpful customer service. I Will update after my next hair session hopefully it will look great 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaJuan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We look forward to your future feedback. |
Great Coverage - Wrong colourI ordered auburn and it came out VERY red, no hint of brown or ginger, it was like a red from LIVE. However the coverage is good and the product is nice to use, no nasty chemical smell and it washed out of my towel and tshirt right away without a trace. 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Lyndsey! We are sorry to hear the colour didn't come out as you expected. Please check your emails, we got back to you to help you further. |
Good productMy order cam in a personalized box, which was a delightful added touch, the packaging is of good quality and products are nicely placed inside the box. I liked the low odor of the different products. Once applied & processed the color came out very nice, not as dark as I would of liked it, but a nice color non the less. What i was not impressed with was the grey coverage, there is a noticeable color difference where my grey hairs are (much lighter), it does not look horrible, just looks like I have streaks lol 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTiffany - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
FadedI was surprised how fast my color faded. It faded faster than the color I’ve used on my hair for many years from the beauty supply store. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Semi-permanent colorSeems to be a permanent color. Extended follow-up coloring. Never faded out! Gray showing at the root.. Color was also a tad darker than I would have liked. Unsure where to go from here! Any suggestion or advice is greatly appreciated! Sincerely, Charlotte Shehulski 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCharlotte - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorHi, The color I chose is not covering my gray hair. Is there a way you can do something about it. I love the ash brown, it’s not too hard on my face, but I need my grey hair covered. Thanks for your help. Sincerely, Eloize 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEloize - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Doesn’t hold to roots mostly gray.I still have light roots and now even darker ends!! I no longer want to be using your product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
This stuff destroys my eyes hair and towelsMy eyes stinging and bright read I have never experienced anything like this from hair products 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHI Christina! We are so sorry to hear about your personal experience with our color. Please check your emails, we got back to you to help you further. |
2 different colors in the same package boxI used what you gave me. I got 2 different colors. That came in my box. I never had any problems. But I did with the last box. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Sandy, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! (: |
Too redI have been so satisfied with my color so I dont know what happened. Came out very dark and very brassy red. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Vera, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Aucune pigmentation 😢Bonjour, j’ai bien reçu mon set et j’ai effectué ma coloration ce week-end aidée d’une amie afin de faire les choses bien! Mes cheveux sont brillants, mais je n’ai aucune pigmentation ou reflet rouge/ auburn! Je suis très déçue! Avez-vous une explication? Si tel n’est pas le cas, je préfère annuler mes futures commandes. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaude F. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous allons vous contacter par email afin de vous aider. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas. |
Color and productIt’s lighter than the colour that I asked for and it made my hair very drier 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEloa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wasn't the colour I wantI like the packaging and everything Easy to apply Wasn't the colour that I was expecting And also after a week just disappear 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPaola M. - Thank you for your feedback. We are so sorry to hear that we didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! |
Adjusted color to tone the red.I have just tried the new adjusted color. And am happy with the difference. Haven't applied the color lights yet, but will in the next couple days. Thank you for making the changes!I have washed it with your classic shampoo 4 times now and it keeps getting redder. I don't like it. My husband is calling me carrot top. I am nervous to try anything else. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBarletta - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I tried :(I have already received a reformulated kit. I'm not sure if your colorist is angry for me about choosing that color but as she said and quote " As mentioned it's very difficult to deposit Violet tones, without you visiting a salon for a bleach and fashion tone service." Presently, my hair has reddish violet roots and black ends part now. It's looks awkward coz the roots look lighter!! I've colored my hair twice in a week. I had known It would look this way, I should have stayed with the first one. At least its all black!! But hey we tried. I followed the instructions properly. If the ends looked lighter it would have been a more expected outcome for me since my previous color was lighter, but yeah, I tried. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Charlene! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
Reflets rouxJe me retrouve avec des reflets roux, que me conseillez-vous. Merci 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNirma K. - Merci pour votre commentaire. Nous sommes désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Much darker than expectedGlad I went with a semi permanent first as I wanted to be sure the colour was ok, it has come out a lot darker than I expected 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Lisa! We are sorry to hear that your color was darker than expected. Please check your emails, we just got back to you to help you further. |
I ordered black…And it actually lightened my hair 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKari - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
GRAYThe product when I first started using it was amazing. I needed it to change at some point because it was getting to dark. When I asked for the color to lighten up a shade, the gray coverage stopped. The shade did lighten. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBonnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Beautiful color just a bit brownish for me I like your first color u made meA little dark I like tha last color u made me plz send me that first color again on my next order but your product is ama,ING thnku 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSheila - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Package is complete!This hair coloring package comes with everything you need. The custom bottles with your name on them are adorable. I was hoping by color would be darker, and it didn’t cover my white hair well. I followed instructions word per word and it burned my scalp on the top of my head. That being said, if you’re not covering white hairs and want to try a new color this kid would be great. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMonica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Keep track of your free order!!40 orders wow you would think someone would make sure I NEVER miss my free order but if they can get away with not sending you that free order they sure will so FYI make sure you keep track of your free order. I get emails saying next order free then I see the charge on my cc. Great product customer care 👎 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth - We never like to hear that our customers are unhappy with our service and we have reached out to you via email. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Thank goodness I did a strand testDecided to do a strand test before coloring. Thank goodness I did! The color turned my hair more of an orange color. Certainly not any blonde, as it was supposed to. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNatalie - We apologize that you aren’t happy with your hair color outcome after trying the strand test. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Please keep your eye out for an email from us for your next steps! |
Résultat subtile et cheveux rèchesLe changement est subtile par rapport à ce que je voulais, par contre on le voit assez sur les racines. La coloration a énormément asséché mes cheveux. Cela a pris du temps et beaucoup de co-wash pour retrouver des boucles et ne plus avoir les cheveux rèches 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNaima S. - Merci beaucoup d'avoir partagé votre expérience avec nous. Nous espérons trouver avec vous, une formule qui répondra totalement à vos besoins. Nous allons vous contacter par email afin de vous aider. N'hésitez pas à nous poser vos questions, nos coloristes sont à votre écoute. |
easy to use but didnt lasti had grey hair exposed in 7 days but application was easy 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLauren - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Très DéçuBonjour, J'avais demandé un roux cuivré ,je me retrouve avec un châtain, vous avez changé ma commande disant que ce serait plus adapté pour moi, je vous ai fais confiance, j'aurais pas dû ! Je suis vraiment déçu ! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStephanie V. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nos coloristes souhaitent vous aider à obtenir la meilleure couleur qui soit. Veuillez consulter vos emails, vous recevrez plus d'information de notre part. |
Longueurs trop claires cuivréesLongueurs cuivrées clair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMartine M. - Merci pour vos commentaires. Nous sommes désolés d'apprendre que votre coloration n'a pas totalement répondu à vos attentes. Nous souhaitons trouver avec vous la couleur qui plaira. Nous allons vous contacter par email afin de vous aider. À très vite ! |
Need to adjustRealizing that I need to change the color so it blends better and my hair grows. One week in and I can already see a distinct difference. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMorgan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
AttenteBonjour, j'attends toujours ma commande du 15 juillet heureusement que je n'attendais pas pour faire ma couleur car bonjour les racines. Le délai de livraison est vraiment long je suis un peu déçue 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine B. - Merci pour votre commentaire. Nous apprécions votre patience concernant nos délais de livraison. Nos équipes vous ont contactés par email pour plus d'information. N'hésitez pas à revenir vers nous si vous avez des questions ou si vous ne recevez pas votre commande dans les délais indiqués, nous serions heureux de vous aider. |
Colour was ok but affected hair.I was sent an alternative colour that I didn't want but had the opportunity to have my original choice which arrived 1 day later. Just had a keratin treatment to smooth curls and ticked I'd had keratin but it's relaxed the treatment and some frizz has come back. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Nick! We are sorry to hear that some frizz has come back after coloring your hair. Please check your emails, we just got back to you to help you further. |
ColorationJ’ai bien reçu mon colis et c’est aujourd’hui que j’ai fait la couleur elle est très très belle ça m’a changé le visage je voulais savoir combien de temps pour refaire une deuxième coloration .bien à vous 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMeriem - Merci d’avoir partagé votre expérience, ça nous fait vraiment plaisir ; nous sommes super ravis que vous soyez satisfaite de la couleur ! Nous conseillons d'attendre au moins deux semaines entre les colorations, mais ensuite cela dépends de votre repousse. Souvenez-vous, votre Abonnement Couleur est super flexible et vous pouvez reporter votre prochaine livraison à tout moment, selon vos besoins, tout en continuant à profiter de la réduction de -20 %. En plus, vous avez plein d’avantages pendant l'année ! |
Not the colour I was going forI registered for a medium blonde, and now I have red hair! I do love red hair, but it is not at all what I was expecting or going for. Looks like a professional hair salon is going to get my business after all! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Dana! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not a fanMy second time and again after following directions my hair is black after repeatedly asking for a change. Will be doing something different. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Déçue à la longueTrès satisfaite au début car la qualité est là, j'ai pu rattraper mes erreurs passées avec des colorations de grande surface, mais au fur et à mesure, moins d'écoute sur ce que je souhaite, d'un brun je voulais plus m'orienter sur un châtain foncé, pas moyen.... Alors que c'est possible je pense !!! Et puis beaucoup d'attente pour recevoir les commandes, les 5 semaines ne sont pas respectées. Je souhaite donc me désabonner, et là impossible😄. Comme par hasard, ça me dit erreur à chaque fois que je clique sur désabonner... Extrêmement déçue de ce qu'est devenu ce service que j'aimais beaucoup au début. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNathalie T. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Nous souhaitons vous aider à réaliser vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Aussi, nous vous assisterons concernant la résiliation de votre Abonnement et nos délais de livraison. |
Beautiful customized color!Beautiful color. Easy to use and instructions were great. The kit was so organized and well crafted. I didn’t quite make the 5 stars because I felt like it stripped some moisture out of my hair. The other reason is it didn’t cover my gray hairs, which was the entire reason I was coloring my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPhoylin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No Grey coverageThis did not sadly cover my greys. 1 wash and my roots were showing!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Disappointed VERY disappointed ☹️My hair has been previously bleached and had a copper semi permanent color. Wanted to go more natural so decided a dark brown would be a nice change. Consulted with the color special via email several times about it. (Wanted to make sure because of my previously bleached hair) sent several photos as well. They say they customized a color especially for my needs to get desired results. NO not the case at all! 1st off My hair turned black with a greenish tint all over and my roots were almost 2 shades lighter. After 1st shampoo (3 days wearing a hat) a ton of color came out but it didn't fade gradually more like drastically into a dull greyish brown but in sunlight green tone and roots a completely different shade and tone. Awful. It's been 10 daysafter coloring my hair & 3 shampoos and nothing is going in my favor. Was super excited cuz the reviews I read. Don't think the colorist knew what she was doing. Because I gave her detailed information on my wants and my hair type, ect. NOT HAPPY 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Pulled Red 🥺I recently had knee sx & unable to drive to my regular stylist. I wanted to go lighter blonde for spring/summer & provided a picture of my medium to dark blond hair color. I specifically told the stylist my hair tends to pull red so that would NOT happen & ordered what was recommended. Well, now I'm a strawberry blonde. Thankfully I had Olaplex on hand for strengthening & I can get into my regular stylist next week. 1 🌟 for $, fast delivery & ease of use. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMisty - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Too darkI asked to neutralize red without going darker and now my hair is black. Thanks. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My roots are still pulling a different colorMy roots are still a different color. But l really like the color of the rest of my hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKimberly - Thanks so much for your feedback! We're so sorry to hear we haven't got it just right with your color. We would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Hated itApplied exactly as directed. Roots were medium reddish. Rest of hair was dark reddish almost black. Used a color lift kit to remove color afterc3 days. Sitting here with gray roots and brown rest of hair at present. Deciding where I'm going from here 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMrs Sam - We’re so sorry to hear that you were disappointed by the results of your color application! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
My natural hair came backMy natural hair came back within 7 days, it’s the same procedure I have seen my cosmetologist sister do. And the local beauty supply is cheaper 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWendy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Did Not Completely CoverThe way my heart felt was amazing. The Color itself matched quite well. Problem is after my first wash I saw patches of grays and I can't pull my hair up once again without them being visible. Never had that problem out of Garnier Nutrees. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
One bottleWhen I went through the questionnaire I was asked what type of hair I have. I have long, thick hair. It’s comical the amount of product I was shipped and when I’ve emailed about how little the product covered my hair, they sent a ends refresh. ??? Why even have the questionnaire..? 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChelsea - We’re so sorry to hear that you were disappointed by your most recent experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorI tried a color that your colorist suggested for me it came out very even but it’s wasn’t the color that I was trying to achieve .. but I will definitely try another color over all the products seems to be good not harsh on the hair .. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
AlmostI loved the cost and ease of the hair color. It didn't take long from start to finish. The color was a little darker than my own and it didn't cover the gray as I hoped, but it could have been my application. Regardless, I will try it again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKara - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
1st time using this productI followed the directions to a tee I even had my husband do the back section,and I am not sure about the color,it was suppose to be a med ash but it's more like a med light blondish color,still deciding if I want to continue with using this I signed up for 10 weeks so I have a little time left to decide...other then that I loved the packaging and the instructions were super simple to follow... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
TRES DECUEJe viens de faire ma première coloration avec vos produits. Je suis particulièrement déçue, la coloration n'a absolument pas pris sur les cheveux blancs, j'ai encore 2cm de racines avec des cheveux blancs. J'ai parfaitement respecté les mélanges, l'application et le temps de pause. Je vous demande donc l'annulation de mon abonnement et un effacement de toutes mes coordonnés dans votre base; cdlt 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNouara M. - Merci pour votre commentaire. Nous sommes vraiment désolés d’apprendre que votre coloration n'a pas fourni le résultat auquel vous vous attendiez. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Vous retrouverez plus de détails dans l’e-mail envoyé. |
Mauvaise couleurBonjour j’étais de base claire la couleur est plus que vous m’avez envoyé fait un rouge foncé foncé chui dégoûtée j’adorais ma couleur sinon trop bo contenu est une belle intention 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNadia - Merci d’avoir pris le temps de partager votre expérience avec nous. Nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes. En examinant votre profil, nous constatons que vous avez déjà contacté nos équipes, pour les informer du résultat. Vous devriez avoir reçu un email avec les étapes suivantes. Si vous avez besoin de plus d’informations ou assistance ; n’hésitez pas à revenir vers nous, nous serons ravis de vous assister davantage ! |
nouvelle clienteHello super contente du résulta de ma coloration beaucoup d'attente avant de la recevoir . Car mon colis c'est perdu en route et je les retrouver par hasard en haut des boites aux lettres dans la rue ouvert pas top .... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Expertensylvie c - Merci beaucoup pour votre commentaire. Nous sommes ravis d'apprendre que votre coloration sur-mesure vous plaise. Cependant, nous sommes sincèrement désolés que la livraison de votre commande ne se soit pas bien passée. Nous allons vous contacter par email afin de remédier à ce désagrément. Encore merci d'avoir choisi eSalon ! |
Custom colorThe color was very good. First I tried the demi color dark blond to cover my platinum blond looked grate however the texture of my hair was not good after dying with the demi, the second time I used the demi it worked terrible did not cover my grays and my hair was very corse and dry no shine. eSolon where very helpful and sent me permanent color at no charge, I waited the full 4 weeks and applied it , The permanent color was not as harsh but still more drying then the store bought color permanent dye . Bottom line thier dye is to harsh for my hair. I only shampoo once a week and I take good care of my long hair. They were always helpful and responded to my questions, 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSherrill - We're so sorry to hear that you were unhappy with your most recent hair color experience. We have reached out to you via email to assist you further - please check your inbox for the next steps! We look forward to making this right. |