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67.566 Kundenbewertungen |
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Ma colorationJe voudrais ajuster ma coloration car trop foncé 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCinthya A. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre coloration soit plus foncée que prévu. Nous allons revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Turned my hair OrangeThis was not light brown, dark blonde it turned my hair bright orange! Nope 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Jennifer, We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Sad...When you get excited because your hair dye shipment is on the way...not only did it come a day late...but it was busted..now the 3 week wait begins ...again/: 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStarla - I am so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
It was not what I was expecting - lovely colour but only enough for my rootsI will admit that I was sick when I ordered this, so I was not 100% myself, but when it came in the mail I was excited to try it. I thought I had ordered colour for my overall hair, but when I opened the instructions it said it was for my roots only. I did this and I love the colour, but I would like it for my whole head, not just the roots (it is close to my natural colour so it doesn't look too obvious). I am having trouble changing what I order though, and am finding the site confusing. If I was just rating based on the colour, it would be 5 stars, but I feel there has been a bit of a lack of transparency, and when I returned to try to order enough for my whole head everything that keeps coming up is about reordering the same thing which I don't want to do, so 3 stars for now. If I can get it figured out I will likely change my rating. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBeth - Thank you for sharing your feedback. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
SO NOT HAPPYMy hair is ruined. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKellijo - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color doesn’t cover grey hair well2 days after coloring, my grey all popped back up. The color doesn’t stay at all 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Sunjoo, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Two colorsMy hair is now two different colors and looks horrendous. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Lissa, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ScamStill not recieved,no tracking given and they wont email me back!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Helen, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (: |
Did not receive my orderIt’s been almost 2 weeks and I have not received my order. I emailed customer service with no response. Not impressed with my first experience. I’m going to cancel my subscription. I needed my hair color for an event and now will have to use something else. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJamie - We truly apologize that you have not received your order. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
incomplete coverageMy gray was not completely covered. I was mostly covering the grow out that wasn't completely covered. Additionally, the colored seemed flat and dull. I'm waiting to see if the next coloring is better. I'm aiming for a chestnut brown. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Annette, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great color not enough coverageThe color is bright and very easy to apply all over. The amount is great. I had well over enough to use. It did not however cover my Grey coverage which was my intent of purchase. So that's disappointing. If it had I would be purchasing this more often. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Andrea, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still to light.Is their a blonde shade that has some darker blonde mixed in.? I could also. Use a smaller amount because I have very short hair. I am throwing away about a half bottle 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAddie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Terrible product!!This dried my hair out SO BADLY and made so much hair fall out. I am so upset and wish I never would have ordered this. To to it all off, it didn't work at all to cover my gray. I'm so disappointed and can't at all recommend this. Please avoid if you value your hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Julia, We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Didn't cover up all my Grey'sI want to go darker and would like to still be with you guys but I can't keep spending money if it's not what I like 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Wendi, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I asked forWay too dark, asked for more blonde and got dark red 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBonnie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Color disasterI informed eSalon about how my hair reacts to any reds in the formula. They didn’t listen. Nor did they respond when I reached out about the tangerine, strawberry and bright red that became my “professional color”. After crying for days I am ready to venture out and have it redone. Not with any advice or solution from eSalon. They never sent the color tint brush either. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Rita, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! (: |
No changeI asked for my color to be darker and richer and after applying the new color the results are the same as the previous color I received. I submitted an into picture showing where I would like to be and this is too light and too gold. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKristan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible chemical smellThe smell of this product was terrible. I definitely would not use again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Emma! We apologize for any inconvenient with your hair dye. Please check your emails, we just got back to you. |
DéçueJe suis déçue car après application et séchage, j'ai plusieurs couleurs sur la tête. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVERONIQUE D. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Okay, not great.Did my application last night. The color came out close to the strawberry blonde I wanted. It's not shiny, kind of dingy looking. The dye was very strong smelling, burned my eyes and completely dried out my hair. The two bottles wasn't enough for all my hair, so I missed a few spots. Going to have to buy another to fix it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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CatastropheC’était ma première expérience de coloration et je n’aurai jamais du choisir de la faire moi même avec Esalon. Mes cheveux sont naturellement blond. Je voulais les éclaircir. J’ai fini avec les cheveux roux alors que j’ai suivi les instructions. Malgré la photo que j’ai joins à mon dossier je pense qu’il n’y a pas aucune personnalisation et que les couleurs sont faits à la chaîne sans prendre en compte vos données. A éviter absolument. Maintenant il faut que je cherche comment remettre mes cheveux de cet apocalypse. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenValeryia R. - Merci d'avoir partagé votre expérience avec nous. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous allons revenir vers vous par email afin de vous aider, conformément à notre garantie de satisfaction. Veuillez vérifier vos emails pour plus d'information. |
Not impressedI planned to lighten my dark brown hair, and cover grey. Despite adding photos I received a light brown colour which made my hair darker and covered the natural highlights in my hair, rather than being multi dimensional. I sent a message to customer service about this as I would like to be reimbursed before trying any further hair colours. I've received no response, and having washed my hair three times the colour appears to be fading. I've postponed my next order to see if they reply, but will most likely use shop bought box dye at a fraction of the price next time! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Elaine! We are sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Too dark, warm & too brassy - I have regretsIs it better than boxed dye? I didn't think so. The kit materials themselves (gloves, stainguard, etc) were nicer, but I saw no difference in the dye product itself. I had stopped dyeing my hair about 7 years ago and I wanted a color match to blend in my greys. I have light, ashy, cool toned brown hair. What I got was too dark, too warm and too brassy. To be fair, it's okay, just not at all what I wanted. Sigh. Now I'm stuck wondering how orange this is going to be as it fades out. I should have just continued to embrace the silver highlights. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmber -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BUYER BEWARE!!HORRID!!! I am blonde and I chose Mahogany Blonde and now I’m RONALD MACDONALD RED!!! Like fake fake fake crayola marker red. Literally have to strip my hair. Stay away. Pick Madison Reed instead 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGina -Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We want to work with you to find a resolution and have your hair looking it's very best. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Hair colorI followed the directions. The only thing that changed was around my hairline and it was orange. I requested blonde. Not happy. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Faded quicklyLovely colour after colouring. But after 1st wash it looked a lot lighter and the colour seemed to wash off the greys even used colour protection shampoo So greys are visible after washing only once 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Linda! We are sorry to hear your greys were visible after one wash. Please check your emails, we just got back to you. |
Wrong colorI have blonde hair and ordered dark blonde. My hair came out dark brown. I had to wear a hat and go get another one at the store before I could go out without a hat. Very disappointing 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBeverly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts via email to resolve your concern. Please let us know if there is anything else we can do to help! |
Bello ma non quello che volevoLa tinta è molto evidentemente di alta qualità cosi come tutto il resto del kit, mi sono trovata molto bene ed è stato facilissimo applicare il colore, però purtroppo non è il colore che ho chiesto. È uscito molto più scuro di quello che ho chiesto e ho seguito le istruzioni per filo e per segno per cui so che non è stato un mio errore... d'altronde non ho mai avuto una bella esperienza con dei parrucchieri che mischiassero una formula personalizzata per me quindi non sono tanto stupita dalla cosa.. tornerò a comprare la tinta basica di prima perché quella mi assicura sempre il colore che ho scelto 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMonika K. - Grazie per il tuo commento. Siamo così spiacenti di apprendere che sei deluso dal colore dei tuoi capelli. La nostra garanzia di felicità del colore eSalon è qualcosa che sosteniamo sempre e lavoreremo con te per far sì che i tuoi capelli abbiano l'aspetto migliore. Tieni gli occhi aperti per ricevere una nostra email a breve. |
A bit too yellow for my taste...I wanted to go from my natural hair colour (ash blonde with a hint of red) to a light blonde. At first I was reluctant to try out the dye they sent me, and tbh I should have listened to my gut. After following all the instructions, and a look into the mirror I was surprised by a hair colour that could very well be described as a similar shade as a very controversial former US president is wearing on his head. Very yellow. Very much not what I was going for, and very disappointing. Now I have to "sit out" this colour, wait for my hair and scalp to recover, to run to the salon to get it fixed, after all. Will not buy again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Katja! We are sorry to hear your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not goodMy hair is fine & partial gray @ roots Did not cover roots! Left on full amount of time, if not longer. Made my ends tangle (yes it was completely tangle free & brushed prior to coloring) & then lots of my hair fell out. Not for fine hair. And did nothing for greys. Never again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaurie - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
CancelNot my product. Please cancel 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Maxine, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Grays are still hereFirst of all, the smell is very strong from this hair dye so a bit unsure how it is award winning and ammonia free? Second of all my grays were untouched and my hair is feels very dull with no body. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too RedThis color had too much of a red hew to it, I need it to have more ash. I'm certain this will cause a lot of brass color to come through as time goes by. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJenifer - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
disapointedMy hair came out a lighter brown color with little auburn. I really wanted a color like Auburn 5.6 or 5.64. Don't send me more of my original order!!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJeannie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I wanted a shade lighter. It made my hair a shade darker instead.I have medium/dark brunette hair. I wanted a shade lighter, went with ash dark blonde. This "blonde" turned my brunette hair darker by a shade or two . I made sure to follow all the instructions, but have a darker result. I'm not happy about this, feels like I wasted my money. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLauren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Did not color my graysHi, the color did nothing for my grays but just made my hair dry. Followed all the instructions but the grays are still visible. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Divyajot, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
didnt cover greysnot too happy 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I decided to try your color one last time.I have been disappointed with both the color and the fact that my scalp and turned the same color as my hair. I have tried to cancel my account but I continue to get sent your product. I no longer want to subscribe to your service. Thank you. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Kathleen, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Réaction allergiqueDommage le rendu couleur est top et l'application facile. Jai fait le test 48h avant et jai respecté les conseils d'application mais je me retrouve avec un cuir chevelu tres irrité (fortes démangeaisons et sensation de feu). Je realise pourtant des colorations depuis des années. Je n'avais pas annulé l'abonnement donc j'ai recu un autre pack coloration. Pas d'autre choix que de le jeter. Cest fini pour moi esalon 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMathilde L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous ayez eu une réaction à notre produit. Nous allons vous contacter par email afin de vous aider au mieux. Veuillez vérifier votre boîte de réception pour plus d'information de notre part. |
Not for meLet me start with the fact the color is AMAZING! However, I had an allergic reaction to the dye. The chemical smell though is what got me, it made my eyes burn and water, my nose and lungs sting, it was hard to catch my breath. I hope others have a better experience. My colourist did a fantastic job. I truly wish this color came in a box! I will miss it! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole - Thank you for your feedback, it makes us happy to hear you loved your color. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not goodVery awful smell during application, colour not as expected and didn’t cover my grey hair. I’m really unhappy with this product. I didn’t order new one and you guys hidden the plan so you sent me another pack without my knowledge. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Anna! Thank you for contacting us, we apologize for any inconvenient with your last color. Please check your emails, we just got back to you to help you further. |
Not really satisfiedI went for the copper colour as that's what I always do my hair. I have ended up with like dark brown roots and the colour isn't as bright as what I normally get not really happy with it at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Jill! We are sorry to hear your colour hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Nada que ver el colorMe quedó el pelo rojizo cuando pedí un tinte negro azul quedé aburrida 😒 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Lady: Sentimos que tu color no haya resultado como esperabas. Por favor, revisa tus emails, te acabamos de escribir. |
Doesn’t workI didn’t get any colour in my hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSanju B. - Thank you for your feedback. We are so sorry for the disappointing experience you have had with your hair colour. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to make this right! |
My hair is bright pinkMy hair is pink like electric pink I cannot believe this!!! So angry and upset 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKayleigh H. - Thank you for your feedback. We are so sorry to hear that you are disappointed by the result of your hair colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from one of our Expert Colourists for the next steps! We truly appreciate your feedback. |
Poor customer serviceReally Unimpressed with customer service Ordered hair colour well over a week ago and it didn’t get despatched. Decided to go to hairdresser instead and tried to cancel the order as it says you can by phoning. Phone was not answered so repeatedly emailed and filled out contact form. Those were also not answered so now they have sent the colour very late which I no longer need and I have wasted over £40. They have not responded to any of my contacts. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Nina! We are so sorry to hear you haven't been able to speak with us to cancel your order. Please check your emails, we got back to you to help you further. |
Wrong color once againMy hair turned out extremely red, when it was supposed to be more blonde 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
allergic to productI used your product, gave me great color and shine. However, my scalp, neck, behind ears and upper back broke out in a ichy red rash. It lasted for 2 months. I emailed you twice before with no reponce from you. My last email asked you to discontinue my shipments. Now I recieved another one. I need instruction on how to send back the hair color, its unopened thanks Melody Krakow 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelody - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color gave you a rash. Please keep your eyes out for an email from us shortly. |
Very disappointedI was/am very disappointed with my product, my color wasn’t anywhere near what I wanted. I really didn’t even have the choice to pick what I really wanted, and I’ve never had a hair color make my hair fall out as much as this one did. I’ve used it twice. But I don’t think I’ll be using it anymore. I’ve done a way better job buying my color from Sally’s and doing it myself. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Enola, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor coverageI gave this another try and I’m so unhappy with how the coverage failed. I colored my roots on Sunday, 4/14 and completely saturated my roots and around my face. I haven’t even walked my hair and the gray is showing. I don’t know what to do. Do I need to switch products? I have a picture but don’t know how to insert it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
not 100% gray coverageThis works better than some others but am disappointed that it still did not completely cover my grays! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Karen, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Didn’t cover my grayI filled out comments said that I wanted to cover my grays. I said I had black hair. I was sent soft black and it was brown basically so my gray was still there. I had to go get another dye that is black not soft I Won’t use this again. I was sadly disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Christina, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I don’t know!Unfortunately I can't give a good review so far. I went abroad at the end of March. I ordered on March 13 because the website stated that it would be delivered within 1 week. But it took more than 3 weeks before it was shipped from the online store, and then a long time by post. So by the time I had to leave the set had not arrived. It will be a long time before I can try it out! Very unfortunate. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDorien L. - Thank you for your feedback! We are truly sorry to hear that you didn't receive your order. We will reach out to you via email to help you with your order and our shipping time. Please keep an eye on your inbox for more details. |
coloring lid broke.The lid for the color broke & spilled in the box. I did not get to color my hair. I am disappointed with joining. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello A, We’re truly sorry that our product quality did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not happyStill showing red. Not a hair color l like. I wanted dark brown only, my hair is medium brown naturally. Formulas also made me itchy 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda - We’re truly sorry to hear that your color turned out different than expected and you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Orange HairI am sadly very disappointed in this hair dye experience. My goal was to have a soft natural light brown matching my root color. I took the quiz, uploaded photos, wrote out my goals to the colorist. I was advised to first fill my blonde highlights with a copper tint rinse. I then applied the "light neutral brown" on top. I was left with nearly black hair. Upon trying to rinse the color out over the last week I have been left with a carrot orange color. I followed every direction to a T ... my hair is now damaged, not a cute color, and will have to be fixed professionally. Save your time and money and go to the salon or buy a box from the drug store. This is no different from them. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMargo - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I Love the color! But it did Not last, on covering my grayI informed U when I filled out the Questionnaire! In witch 🪄 I said my gray hair is thick & unfortunately very stubborn, it just didn't cover my gray hair. But Love, love the color mix! ;) 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Vivian, I am sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Great ColorI love the color, but unfortunately, did not cover all of the gray. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Dawn, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Custom ColotNot for me. I did not plan to have pink hair. I've washed my hair twice since today. Hopefully it won't last. What a waste!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Patti, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Love the color but still have resistant greysI love how the color is shiny and blends with my highlights. But I still have some stubborn greys around my forehead, temples and ears that are annoying. Also, it seems like a throw alot out. It would be more economical to have a smaller amount of color for less money. 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Lisa, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
20 shades darker then I asked for !!!!Left the dye on for less time then it said after reading some bad reviews - wish I'd read bfr purchasing... My hair has gone black, from being a very light brown with full head highlights, asked for a natural glow brown, on colour chart was very soft brown, I now feel like something out of the Addams family with my hair jet black, I don't no what I will do other then have to put alot of bleach in it an go to a hairdressers for help, feel so upset can't bare to look in the mirror at myslf 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDanielle P. - Thank you for taking the time to share your feedback with us. We are truly sorry to hear that you are disappointed by the results of your hair colour. We have reached out to you via email to find a resolution, as per our Satisfaction Guarantee. Again, we apologize that we didn't meet your expectations. |
ColorI just tried my color today and I am not happy with the results. The color is different from the last order, it is not holding up around my edges. Any suggestions? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Frances, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback! |
Such a scamThe product will turn your hair the ugliest brassy orange color. 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Ziying, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (: |
Way too dark and issues with re-orderingWhat was suppose to be a medium brown came out almost black. I know this happens sometimes with brown colors and then it eventually fades out, but almost black is not the same as medium brown. If only the shade was good for me, I would be amazed at how slowly the color fades. 1 month has passed and my hair is still almost black... I wish it would fade but it hasn't, this would've been a five star review if the shade was right. Another problem is that I ordered a new color a week ago and it still has not shipped. The first color arrived in a few days after ordering, so if the shipping schedule is this random I will not order again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIna F. - Thank you for taking the time to share your feedback with us! We are so sorry that your hair colour didn't meet your expectations. Based on your profile, we see that you have already worked with one of our Colour Experts to resolve your concern. We will reach out to you by email for more info about your delivery. |
My hair went pinkHair went pink then a solution to fix the problem was sent and made it dark pink / red. It has been an absolute nightmare 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAndrea B. - Thank you for your feedback. We are so sorry that you were disappointed by the result of your hair colour. Upon reviewing your profile, we see that you have already worked with one of our Team Members to resolve your concern. Please let us know if there is anything else we can do to help! |
Didnt cover my graySorry, Not sorry.. but I didnt like the color product. I do not want any more shipments. it just didnt do a stand out job. I get same results from Nutrisse. So please cancel all and any of my information. Im not happy with results. Thank you, 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray coverage and colorDid not cover the few grays I have and the color tint didn’t add any shine or color either. Very disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPriyanka - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DissapointedColor did not match at all 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCherie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair Color Well Matched but Product Didn't Cover Gray; Missing BrushFirst, the box was shipped to me without the brush which is a multi-purpose tool needed to divide the areas and to apply the color. I proceeded anyway, and made a huge mess. On top of that, the color didn't fully cover all the grays, even though I kept the color on for the recommended time (my husband also helped me apply the color ensure coverage). In addition, for some reason the color continued to come out of the bottle even though I wasn't squeezing the bottle, it was just oozing out the entire time I was coloring my hair, and adding the the overall mess. Suffice to say, I think it's much easier if I just go to the salon next time. The missing brush was probably the most annoying part of the experience. I opened the box right when I was ready to start applying the color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Just awfulI was not satisfied with the product it turned my hair blue I will never use the product again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCrystal S. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour does not match my brief. I asked for natural and my colour is fake copperI’m actually embarrassed by the colour of my hair now. It looks awful. It’s Darker and with a cheap looking fake copper colour which is much more pronounced where I have greys. It looks purple on my hair line. I asked for a natural looking auburn colour. I’m very disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKatie C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
La colorationComment est-ce possible que des la première commande vous nous continuez à envoyer des commandes Comment savez vous que la colour nous va bien ou pas C’est du grand arnaque Quand je demande je n’ai pas besoin ils me répondent votre commande est expédié 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRamandeep Sophie S. - Merci pour votre commentaire. Nous sommes désolés pour cette confusion. Lors de votre premier achat sur notre site, vous aviez bénéficié de nos offres d'Abonnement. Vous pouvez également faire une commande unique sans réduction si vous le souhaitez. L'Abonnement Couleur est très flexible et peut être modifié, résilié ou activé à tout moment depuis votre compte. Nous allons revenir vers vous par email afin de vous aider. |
Now I have 2 toned hairNot only did it NOT cover the gray, but I didn't get enough hair color in my latest order, which was a lighter color. Now the top looks unnaturally light, and the ends are darker. I'm going to have to start wearing a hat! I feel like this was done to me personally. If not, maybe that color expert isn't such an expert! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Christine, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn’t cover allThe color only work on some parts of the top of my head. The rest of my hair didn’t change color at all. I followed the directions buy it just didn’t work. Now I have 2 different colors on my head and I have to spend money on buying another hair color to cover my entire head! Very frustrating. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Cecilia, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Really flat colour - strange burgundy shade!Really disappointed with my colour experience - I went for a golden coppery brown but instead got a weird flat full burgundy type light brown. I don’t know what went wrong as I had virgin non dyed hair albeit with a few greys. The colour left my hair feeling soft but looking very dull and meh. Not the look I was hoping for at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBelinda D. - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
No ChangeIt did not look like it changed my hair color at all. Bummer. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Melissa, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover the grays completelyFollow the directions, the results were less than desirable 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Sarah, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
GO TO MADISON REED INSTEADThis was the 2nd chance I gave to ESALON. The 1st one- wrong color, covered only a few grays & FRIED MY SCALP. They gave me a refund & sent a new kit - which I appreciated however- same experience!! This time it fried my hair!! The only other time this has happened is when I bought some dye from store that only costed $2 so obviously esalons quality is that of a 2 dollar box of dye! At Madison Reed you get dye that’s far superior for the same price 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKelly- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good product but I didn’t want a monthly subscriptionI wanted to try this product but I only wanted a one time purchase. Though it’s a good product and easy to use and I would buy again, I’m planning on going back to my hairdressers and I didn’t want a monthly esalon subscription. My plan says it’s off but esalon are still trying to take money out of my account hence the 3 stars and so far I’ve not been able to find a way of being able to contact them about this matter. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAntonia S. - Thank you for reaching out! I am really sorry for the confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you have 20% off on every color set. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not satisfied with productColor was way too light, so had an orangish hue to my roots, and my gray wasn't covered, especially in hairline. Not happy with this purchase 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Michelle, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Stop trying to charge meStop trying to charge me I have canceled 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. We can confirm you had a second account that had an active Color Plan, but not to worry, we have turned that Plan off so no future orders will be shipped out. Please let us know if there is anything else we can do to help! |
Did not cover Greys or lightenThis tone was not remotely a level 6-7. My hair is maybe a level 3 after colouring. It did not cover any of my greys at all. I also got hot roots. My roots seemed to be the only thing that processed and they had more brass than violet. All in all very disappointed in this ton on my virgin hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Danielle, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Déçu ne couvre pas les racines2 eme achat, je pensais que lors du 1er j’avais mal appliqué mais sur le 2eme cela fait pareil. Mes cheveux blancs ne sont pas couverts. Je suis très déçue. C’est vraiment dommage car la couleur est vraiment bien et les kits très pratique et complet. J’avais vraiment envie que cela fonctionne. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmandine L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration ne répondent pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Not happyit doesn't give a rich and nice color. I need a more bright color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Svetlana, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Did not cover greysI hated my color- it was uneven and did not cover my greys at all.will not buy again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Heather, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too dark.I thought it made my hair look too dark. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Jackie, Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I love the colorLove the color and grey coverage. But I really can't do the mega strong chemical fumes. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Michelle, Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
A lot darker than expected.I knew when I put my mixture in it was going to be way darker than expected as it has more of a blue undertone than green, which I asked for because I had a red tone in my hair. But apart from it being darker, it was very easy to apply. Only other thing I would say is that I was told to do a focus on roots, but my roots are a lot darker than my ends. I have a super dark brown and light brown/dark blonde ends. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKristen O. - Thank you for your feedback. We are so sorry to hear that our colour did not meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. Please keep an eye on your inbox for more details. |
colour not as expectedcolour was much darker than i expected, now i coloured second time with lighter colour however still not a great result - also the hair becomes very dry after using the products 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarian C. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with your hair colour. Upon reviewing your profile, we see that one of our Team Members already assisted you by email. Please let us know if there is anything else we can do to help! |
No funcionaNo funciona No me envíen más el producto por favor No me cobren más el producto No sirve 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSanta - ¡Gracias por comunicarse con nosotros aquí en eSalon! Lamentamos mucho que nuestro color no cumpliera con sus expectativas. Nuestra Garantía de Felicidad del Color es algo que nos tomamos en serio. Queremos trabajar contigo para encontrar una solución y que tu cabello luzca lo mejor posible. Esté atento a recibir un correo electrónico nuestro en breve. ¡Nos comunicaremos con usted para corregir esto! |
the color was not maching to my already dyed colorit was easy to apply but totally differnt color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFaiqa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still see grayDisappointed. Tried the product 3x. Doesn't cover my gray like store bought less expensive color sets. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCharlene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Don’t sent me anymoreI don’t like it please stop sending and charge me. Ok 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEdita - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It used to work nicely but then it stopped covering IIt used to work nicely but then the last year or so it stopped covering my roots. It just doesn't work anymore. I went to the website and requested a change to the color so that it actually works, if possible. I kept getting sent the same formula without Any change. Im hoping I get my money refunded. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Gisel, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
i don't like the colorI don't like the color, it's not the shade I wanted and as a result I don't want to make another order! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Cristina! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you. |
Ineffective for gray hairAfter trying multiple color kits in various iterations I have to concede that this is not the product for me. It does not cover my gray hair at all, and I get splotches of my natural color shining through. This isn’t normal, I’ve used other root color kits on the market and had quite satisfactory results with them. I thought eSalon would be better, but it has not turned out that way. I keep having an ugly red undertone to my brown color, even though I’ve communicated this problem to the colorist every single time they supposedly changed my formula. I colored my hair with the latest one they sent me and there’s zero difference with the kit they sent me beforehand. I don’t think they changed anything to be honest, they just sent out the old formula. I’m going back to the DPHue root color kit, as I got a much better gray coverage result with no red undertones. I really wanted it to work with eSalon, but they’re not responsive to the problems I keep having with their products. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnnette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color did not lastAfter just a couple weeks, I have a lot of gray. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
will not cover grayI colored my hair two seperate times not once did it cover any grAY. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Couleur non souhaitéCouleur bien mais assez de reflets 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Expertenromy C. - Merci d'avoir partagé votre avis avec nous. Nous sommes désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Nous allons revenir vers vous par email afin de vous aider et nous espérons que les ajustements de votre coloration vous plairont. Nous restons à votre écoute si vous avez des questions. |
Second order missing applicator and did not cover.Second order was missing applicator. Left roots showing even though I applied more at hairline and left on longer as per staff. Lower rating than first. First order color looked great for the first few days. Then the roots started showing more quickly than they could have grown. I had visible roots within a week and the color had deteriorated in 10 days. It is cheaper than salon but at this rate it requires an application every 2 weeks rather than my usual 3 to 4. So if the salon costs 65 and this is 35 but twice as often, not much saving. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |