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67.566 Kundenbewertungen |
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Colour not suitableI chose a colour that said natural gold. Picture showed dark reddish colour. The actual colour is black. I'm not happy with it. The quality is good though. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Beveley! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
DecuN'as pas couvert tous mes cheveux blanc. Je ne souhaite pas commander d'autres couleurs. Très déçu. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJacqueline J. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous soyez déçu par les résultats de votre coloration. Nos coloristes souhaitent y remédier et vous aider. Nous vous avons contacté par email pour plus de détails. |
GrayDid not cover gray 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJacqueline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I hope mine was formulated wrong.What I wanted was NOT what came out. I am a copper/blonde/ strawberry blonde & what I ordered was that color too to bring back my youth hair colors. What I got....a magenta type color. It was horrible. I washed my hair in dandruff shampoo mixed w Emergen C vit powder that evening then the next day to remove the product. Never again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour not as per my photoThe colour was not as per photo that I’d sent. Also, it was sent to the wrong address. I’ve checked my account & it was sent to an old work address, when the shipping address on my account is my home address & correct. There was not enough red in my colour so my hair now looks purple! Very disappointed. Also, after a lotof searching I was unable to contact customer services to give them this feedback…… not the best, sadly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Lucy! We apologize for the inconvenient with your color and the delivery. Please check your emails, we just got back to you to help you further. |
There was too much red.I wanted more of a copper golden color. There was entirely too much red in this selection. I wanted more of a brown with copper but since that is not working out, I would have to go to a golden-brown shade. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoAnn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It wasn't the color I was thinking of.My roots turned light blond and my hair turned brown? Am I thinking of wrong color?. I really hate it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Cancel subscriptionDid not work well!!!! Please cancel subscription!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSheila - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Why is my hair dark pink 😭I ordered this months ago but I had the exact same hair colour as my original photos. I followed the instructions but when I was mixing it it looked more on the pink side. I assumed it was just not oxidised or something and trusted the process. I ended up with dark pink hair and lighter pink at ends (I assume the ends are because my hairs more dead there). Ended up in tears and had to run to Asda to get dark red dye in hopes that would help. I was aiming for a copper/auburn with my original purchase (which the shampoo appears to be) and now I don’t know how I could possibly fix it. Does it run out of date or something? I can’t see dates written on the boxes 😢 help please 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Jay! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Expecting to last longerThe color was and still is in some places gorgeous! Unfortunately, the initial color only lasted maybe 4 weeks instead of the close to 8 it said it would. My gray/white did not cover as I had hoped. Followed the directions fully, unfortunately it just did not stay.☹️. However, my curly hair is curlier than ever and I am loving that!!!😄 I am not sure if all this happened because menopause has decided to make an appearance or the coloring just didn’t work🤷🏻♀️. I have another box and will be trying to color again. Hopefully the results will be different🤞🏼. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenButtercup - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still notStill not rich enough and faded very quickly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarci - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour faded arter 2.nd washThis was a terrible colour! After the second wash, my roots are almost back to original colour and my ends are totally dull and shineless. So disappointed! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKristin L. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. We want to work with you to find a resolution and have your hair looking is very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too expensiveThe product is fine but not $35 fine. Will be canceling this time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLauren - We’re truly sorry that our pricing did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not really the colour I wantedLovely product just not thr colour I was expecting maybe my fault. I've found it's also lightened really quickly but my hair felt lovely after. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Lisa: We are sorry to hear that the color wasn't as expected. Please check your emails, we just got back to you to help you further. |
Didn’t work I’m afraidI had 3 requirements, none was fulfilled. I’ve asked for nothing close to black, because I hate black hair. Also asked for nothing reddish/copper in my colour, and to cover the greys. I got a reddish black, way too dark than my hair colour, nothing ashy/cold, as I have requested, and didn’t cover my greys. Absolutely disappointed. The only thing that I really liked about your products, it was the shampoo. But I wasn’t looking for a good shampoo. Not interested to buy this again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Madalina; We are sorry to hear that your color wasn't as expected. Please check your emails, we just got back to you to help you further. |
It arrived was it’s only positive.When mixing the dye it became hot then foaming. It ruined a living room chair since I couldn’t react quickly enough to the chemicals. It’s nice to have the extras but the dye is a nightmare! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - We truly appreciate your feedback. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GreenI loved the packaging, the simple instructions, and the way it didn't smell bad.. however after it dried my hair has such a green tint to it I am going to have to re-do it to make it work!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristie - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
warm brown instead of neutralI selected a color, but the colorist changed it so i went with their suggestion. Its much warmer than i typically like. not going to order again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenZoe - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
THEY MAKE IT HARD TO CANCELWhile I am happy with the haircolor, I am NOT happy with the way they make it hard to cancel your subscription. Not sure I want to continue to purchase from a shady company like this. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStephanie - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Didn't cover grey rootsI left die on roots for the time I was told to and then covered the rest of my hair. The roots didn't take so now left with longer white roots to cover next time but will leave on for longer and use more product on roots. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Katherine! We are sorry to hear that your greys weren't fully covered. Please check your emails, we just got back to you to help you further. |
It came out much darker than expectedBy itself I'm sure it's a great color, however the color I picked was a couple tones lighter online (and than my current hair color) but it actually turned my hair much darker. It seemed that the tones are much darker than labeled. The label said this is in the medium brown range but it turned my hair more dark brown and not what I was expecting. I will say that the quality did seem better than the normal box hair dyes from the store. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHI Leslie! We are sorry to hear that your color came out darker than expected. Please check your emails, we just got back to you to help you further. |
If this is light brown Im colour blindAfter the last dye which was meant to be mid ash brown came out black, I was advised this time the formula had been adjusted to light ash brown. Still very very dark! Really disappointing 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Alice! We are sorry to hear that your color came out darker than expected. Please check your emails, we just got back to you to help you further. |
I dont like itI dont like it 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaricel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrible experience!Close my account! Close my account! Close my account! Close my account! Close my account! Close my account! Close my account! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
vraiment pas mal...maispas assez de produit pour terminer ma dernière longueur le ROUGE n'est pas assez flamboyant à mon gout.. les 2 échantillons de shampoing ne peuvent rivaliser avec la longueur et l'épaisseur de mes cheveux!! l'odeur d'ammoniaque est virulente j'ai juste fais une première commande pour tester vos produits, en aucun cas je n'ai signé pour un quelquonque abonnement.. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Expertensylvie P. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous ne soyez pas totalement satisfaite de votre coloration. Nous souhaitons trouver y remédier. Nous vous avons contacté par email pour plus d'information. Si vous avez des questions, n'hésitez pas. |
Je suis rousse !Joli envoi, pas trop cher la première fois, mais le résultat quelle déception ! J'ai commandé blond cendré, j'ai respecté à la lettre les instructions, résultat je cherche désespérément le cendré, je suis repartie acheter des produits bleus, donc au final ça fait très cher, je continue à acheter en grande surface, pas donné mais au moins quand on choisit cendré c'est pas roux ! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMme Emmanuelle Der Aprahamian D. - Merci d'avoir partagé votre expérience avec nous. Nous sommes vraiment désolés d'apprendre que votre coloration vous a déçue. Notre garantie de satisfaction est primordiale pour nous et nous souhaitons trouver une solution. Veuillez vérifier vos emails pour plus d'information concernant les prochaines étapes. |
Unhappy with productWanted dark blonde with highlights and got dark blonde for roots only 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSmiley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
No me tardo muchoEstoy muy insatisfecha con el producto no me tardo mucho el tiente tengo dos semanas de habérmelo aplicado y no obtuve los mismos resultados ya se nota mis canas otra vez 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Muriel: Sentimos que el color no haya durado lo que esperabas. Por favor, revisa tus emails, te acabamos de escribir. |
HorribleI have contacted E Salon 3 times, once the day I colored, again about a week later and then again with the “tell us” email. No response from anyone. The color did not do anything for grey coverage which was my biggest issue, it ended up being much lighter than it should have been and looks horrible. Much lighter than the color showed. It looks worse now than it did with grown out greys. It feels so damaged at this point and it did not feel this way before this color or after any other coloring I have done in the past which was at least a year before this coloring. Completely unsatisfied and just wanted them to remake a better color with the grey coverage it should have but nobody has responded or even bothered to email back to me reaching out 3 times since coloring. I love the ease of Esalon, the set up is great, but they missed the mark seriously this time and I would like it fixed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Dull color no shineI’m not happy with this color hair is dry dull no shine 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWillie - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Just okayThe ordering process was easy, my stylist was very helpful, and applying the color was easy, but the color is just okay. Usually when I color my hair or have it colored, there's a noticeable difference and my hair is shiny. I barely noticed any change and my hair is still dull. Plus, it faded super fast despite using products safe for color, never going in the sun, and washing my hair no more than 2 or 3 times per week. I don't think I'll be ordering again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMegan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Box said Medium Ash Blond, but hair is now Light to Medium AuburnMy hair had a nice shine and healthy texture when I started. The color was just as I wanted it, and I uploaded three photos to the website before my first order. The box arrived and stated it was a Medium Ash Blond. I applied the color exactly per the directions. My hair is now Light to Medium Auburn with very orangey roots. I am wondering if they hire colorblind "colorists" because in no universe would this be considered even close to what I requested. Additionally, the texture of my hair after using this product was extremely dry and somewhat brittle. I have never had issues with this when having my hair done at the salon, or even when I used grocery store box products long ago. Very disappointed, and I definitely do not recommend this product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEvelyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It is redThe color was supposed to be a honey brown and it is bright red. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEvelyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ruined textureI'm not happy with the texture of my hair after using the product. The color was fine, but the texture felt like the cuticle is still open. I've never had this rough texture before. I used the conditioner, but my hair has been damaged after applying the color and a gentle blow dry. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - We’re truly sorry to hear about your recent experience after coloring. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not as orderedColour was not what I ordered. Not sure why colourist would decide to change my selection. Would not order again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was oxidized (according to my hair hairdresser)My roots turned out bright orange and pink 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Light brownMy hair turned out darker 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Shaheen! We are sorry to hear that your color has turned out darker. Please check your emails, we just got back to you to help you further. |
Canas rebeldesHola cómo estás? No se que pasa pero mis canas no toman el color, me gusta mucho el tono pero necesito un cambio para que las canas agarren el color de lo contrario prefiero no recibir mas el producto. Por favor ayúdenme 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Norma: Sentimos que tus canas no se hayan cubierto. Revisa tus emails, te acabamos de escribir para poder ayudarte. |
HorribleDesactiven el plan me dañaron mi cabello yo teniendo mi cabello dorado me enviaron un negro buenos abusadores desactiven ese plan que yo nunca autorice y devuélvanme todo mi dinero 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Raquel: Sentimos que tu color haya dañado tu cabello. Revisa tus emails, te acabamos de escribir para poder ayudarte. |
Didn't cover my graysI didn't like it 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No shine, blahIt has no shine, my hair looks like matte strings. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJappreet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Contente mais couleur plus foncée qu’espéréeJaime le soin avec lequel tout est préparé , juste un peu déçue que la couleur ait donné un rendu un peut trop foncée, plus que celle que j’ai eu avant 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKristina M. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration soit plus foncée que prévu. Nous souhaitons vous aider à obtenir la meilleure couleur qui soit et allons vous contacter par email pour plus d'information. Nous avons hâte de préparer votre coloration ajustée ! |
not what i wanted at allI'm very disappointed it is a great system but the color I wanted was not supplied and so it has left me sad and frustrated 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJeanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I was not completely satisfied with my color. The set was great.The custom color set was great. However, I would have liked a deeper and darker red. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
UnevenI feel that although this is marketed as a custom colour, that isn't truly the case. When choosing the colour I added a picture of my current hair for reference which clearly showed that the bottom half of my hair was more vibrant than the top, but I feel that I was just sent a generic mix for my roots and ends based on my initial choice online rather than doctoring it according to how my hair is currently. I wanted the colour to appear uniform overall but I was given dark blonde/red/copper for my roots, and a red/copper mix only for my lengths. I was cynical before I even started as I felt that the red/copper mix on top of the already more vibrant hair would make the overall outcome unbalanced. Still I proceeded with trust but unfortunately I was right-the resulting colour came out much more vibrant on my lengths, resulting in an uneven overall appearance. A plus is that my hair feels soft and healthy even after colouring! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Sandie! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
It was too redI ordered a cold tone; however, at the end the final colour had a strong red shadow, it took almost two weeks to get rid of it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Madina! We are sorry to hear that your color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
Grey coverageI followed all of your instructions applied dye to Grey streaks first and made sure that it was well covered it looked great for 3 days then the Grey was back.I used color protection shampoo and rinse. The color should be bright and shiny but it's not. I'm vary unhappy and will not be reordering. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Muy pequeño y no cubreMe parece demasiado costoso para lo que es. El color no es lo que pedí , no podría costear algo tan costoso siendo tan péqueño. Por ende estoy insatisfecha . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Kristal: Sentimos que el color no haya resultado como esperabas. Revisa tus emails, te acabamos de escribir para poder ayudarte. |
Did not cover graysI followed the directions exactly as instructed. The final results were disappointing as I can still see my grays. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBecky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color was greatColor was beautiful when it first went on my hair but it’s been a few weeks and my permanent hair color is still washing out and coming off on my towels, it’s very much lighter than it originally was almost to the point it’s not really there too much anymore, maybe I did something wrong and if so that’s on me but I’m not too sure. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMakenzie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The Last Order I GotI have been happy until now. The color didn't take evenly or the color it was suppose to be. The top front of my hair is lighter than the rest also. Not happy at all ! And I did it the same as always. Possible to refund at all ? Debbie Curran-DeCaro 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was darker than what I wantedI love the packaging, it’s so cute and I really appreciate how personalized it was. However, the color is not the shade that I wanted, it’s much darker where as I wanted it much more light/blonde. Another error I noticed that I asked No ammonia since I have thin fine hair and did not want to damage my hair, however, when the box arrived, one bottle (roots) was No ammonia but the other bottle had ammonia. I also did not understand why roots color was semi permanent while the other one is permanent. However, the color is right, it’s the color that I wanted but the shade is different. The shampoo and conditioner are great btw! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorI was not happy with the red copper color. The color did not stick out. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Communication is poorI emailed twice to get this amended and nothing was done. I cancel and I was still charged. I’ve finally called and had a refund but the shipping wasn’t and it’s £7. I had high hopes this for this but sadly I’ll be telling my friends to hold off. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Emma! We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further. |
ShameHad high hopes when l applied it on it seemed so much better than my usual one from Holland and Barrett. It’s been 2 weeks now and unfortunately my grey is coming back so I probably won’t reorder. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Sonia! We are sorry to hear that your greys were back after one week. Please check your emails, we just got back to you to help you further. |
Not the colour I requestedI am still I'm shock. I ordered a dark blonde copper. My hair is now dark brown with hint of red tones. It's nowhere near blonde anymore. I am truly so upset with the outcome It is nothing like the hair colour I chose. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHI Rebecca! We are sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Disappointed ResultsI was excited to try eSalon after everything I had been reading about it. I was impressed with the package I received with the separate items labeled and placed neatly in their respective locations. Everything that could possibly be needed was included. The instructions and application were very simple and easy to follow. I loved the resulting hair color. However, after the first week, I noticed the color was fading faster than I anticipated. By 2 weeks, so much I was wanting to color it again. Thinking i maybe was at fault with the color I selected, I.asked for a different shade. Again, color faded. I tried one more time, and color faded again. Yes, I used shampoo for color treated hair and a weekly treatment conditioner from eSalon for insurance of lasting color. I have a nice straw hat I wear to protect my hair and face when I’m the sun. I will be canceling my hair colors for the future. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSheilah - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
TerribleThis is the worst hair dye I’ve ever use since I’ve been dyed my hair for over 20 years. The color doesn’t stay. It washes out within a week. I do not recommend this. I recommend going to your nearest beauty store and continue buying the hair dye that you’ve been loyal to. Try something new, but I know I’m not gonna get my money back even though it says 100% guarantee. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnnette - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
THERE IS NO WAY TO STOP THESE PEOPLE FROM SENDING YOU PRODUCT YOU DO NOT ORDER!!E-Salon is a MONEY PIT!! You order ONCE from them and there is NO WAY IN HELL to contact them to CANCEL your order! If you want to be paying for the rest of your life for some shit you only wanted to try ONCE...then you are in the right place... E Salon will take you for your money without your permission and they do not give you a means to get it back or even CANCEL the damn order!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - Thank you for reaching out! I apologize for any confusion! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Refunding your moneyI will never do business with this company again. I urge all of you to reconsider in ordering. I was charged over $33 for a delivery that I was told I could send back via my mailman, and since our mailman has been with us for years when I handed him to package to be returned to the sender he took care of it as he always has. I have called the company twice trying to get my refund I have canceled my account of course and they're telling me they have not received the product back yet, this is been over one month ago. So evidently with this company the left hand does not know what the right hand is doing. So I'm out the money and for some reason I happen to send back online shopping a different product with another company and lo and behold they received it within 5 days. Stay away from these people if I were you 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible conartistsTurn off my rebilling!! I hate your website you deliberately have it set up so it takes me around in circles so I can't stop the rebilling! You should be ashamed of your business structure! Conartists!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Deanne! We are sorry for any misunderstanding with your Color Plan, and any inconvenience online. We just got back to you to help you further. |
Decent Product Wrong ColorIt is better than drugstore colors and it comes with a good amount of product. I have a lot of hair and was able to cover it all. However, it has dried my hair and the color has an orange tint which I wanted to avoid. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaite - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback |
CouleurBonjour, j'ai utilisé pour la première fois la coloration que vous m'avez envoyé. Rien à dire quant à la qualité des produits. Cependant, la couleur obtenue est trop foncée à mon goût. J'aurais souhaité une couleur plus claire, plus cuivrée, voire même du cuivré intense. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMARIE-CLAUDE S. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration n'a pas complètement répondu à vos attentes. Nous souhaitons trouver avec vous une formule qui vous plaira. Nous allons vous contacter par email afin de remédier à cette situation. À très vite ! |
Didn’t Perform WellI am not happy with my coloring kit. I used it and the color in the bottle wasn’t the color I ended up with. There wasn’t any Red/Copper once I finished, not even the many grays I have. It looked like I just dyed it a medium dark brown. My daughter went to the store and got a coloring kit and her results turned out really great and she ended up with the reddish copper color I was hoping my eSalon kit would provide for me. We both have brown hair, matter of fact, her natural brown is actually darker than my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMornia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
No me gusta el colorDije que lo cancelaran y continúan cobrando 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Johann! Sentimos que tu color no sea de tu agrado. Por favor revisa tus emails, te acabamos de escribir. |
Wrong colorI said don't like color and anyway sending and pay for that. Ugh 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJohanna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
A little brassyI love the highlighting but it came out a little brassy. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRandi - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not what I expectedBased on the answers that I provided and what I wanted, I did not get what I wanted. The color was so much darker than what I wanted and in my opinion did not compliment my skin tone at all. It actually played down my skin tone. I have had way better results from box color bought from a drugstore. The instructions were confusing and the only reason for the 2 stars that I rated were for the smell. It smells amazing! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHolly - We’re sorry to hear that your color came out darker than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color! |
A little disappointedIt didn't cover my grays as well as I thought it would, considering the price of the product.. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJesy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Ajustes en mi colorMe gusto me cubrió un poquito mas de lo habitual, solo q se deslava todo el tiempo 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - Pedimos disculpas porque los resultados de su color se desvanecieron más rápido de lo que esperaba. Si bien esto no es típico de nuestro Color, es posible que tengamos una solución simple para usted. ¡Nuestra Garantía de felicidad del color garantiza que consigamos el color perfecto! Para hacer precisamente eso, nos comunicamos con usted por correo electrónico para discutir esto un poco más. Esperamos trabajar con usted para brindarle una solución que se adapte mejor a sus necesidades. ¡Agradecemos sus comentarios! |
EscroquerieBonsoir, Je porte plainte auprès des consommateurs, j'ai bloqué mon paiement de 29,45 euros car en effet ma commande a coûté 11 euros. Rendre vous au tribunal 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMirjana T. - Merci de nous avoir contactés. Nous sommes désolés pour la confusion concernant vos achats. Lors de votre premier achat sur notre site, vous aviez bénéficié de nos promotions, uniquement valable grâce à l'Abonnement Couleur. L'Abonnement est très flexible et peut être modifié ou résilié à tout moment depuis votre compte ou en nous contactant. Nous vous avons contactés par email afin de vous aider et remédier à cette situation. Nous restons à votre écoute si besoin. |
Just noFlat color, too dark, too many requests for the correct color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlexandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not work well with graysI used this is the past, before gray hair. Worked great back then, but now that I’m mostly gray under my color, I have two toned hair. Brown up top and black the rest of the way. Even, with that being said, my hair doesn’t feel damaged and is still feeling healthy, which is why I gave it three stars. Still feel like I look ridiculous. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't cover grays, very redSo frustrated New color didn't cover grays and it made my hair red instead of blonde Very disappointed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color not as expectedI asked for a light subtle coppery/strawberry color and the dye I was sent made my hair much darker with no tones of red at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Todo lindo pero me llegó derramado el tinte.La tapa del tinte venía abierta a medias y se derramó por toda la cajita 🥲 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Daniela: Sentimos que tu tinte haya llegado derramado. Revisa tus emails, te acabamos de escribir para poder ayudarte. |
Totally different colour to what I asked forI asked for the same colour as in the pics I sent. I have very dark natural hair and it’s dyed red and the ends are pretty faded so quite light red. I like faded as it’s the only time I’ve ever had lighter hair. To note, my current red is red red. The dye I’ve been sent is plum. I didn’t realise this until it was developing in to a nice purple colour - I now have my unwanted very dark hair back with strong plum. Absolutely nothing like what I asked for. I’m just hoping it fades quickly and I can go back to my old dye :( 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Amy! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not dark enoughI thought it was going to be a darker red/brown. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Went from orange to dark orange..dark blonde went orange brassy.you recommended light brown..oh my sweet lord now a totally dark red brown..ouch. Im 73 and it does zip but make me lookI 10 years older. I STARTED WITH MY LAST PHOTO UGHHH 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCassie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Lackluster grey coverage.Mediocre results. The process was fine but the color is no better or worse than available boxed colors. The price wasn’t worth it for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedThe first time I used my colour it was amazing but now it doesn’t seem anything like it.It doesn’t last as long before it fades I leave on the correct time use shampoo and conditioner for coloured hair but it still fades so fast 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHI Elaine! We are sorry to hear that your color fades so fast. Please check your emails, we just got back to you to help you further. |
Didn’t even change the color of my hair and I went lighter.I’m very disappointed I spent all that money for a product that didn’t work. I’m still brown and I wanted to go back to blonde. Very upset 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJanice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Great Coverage butCovered all of my grey but made my hair feel so dry. I will not use it again i'm afraid 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Michelle! We are sorry to hear that the color made your hair dry. Please check your emails, we just got back to you. |
Did not work!I followed the instructions exactly like they said. Was very disappointed at the results. All the color rinsed out and went down the drain along with my money 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This dried out my hairNormally, my hair feels shiny and glossy after colouring it and it's very dry and flat looking. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Mandy! We are sorry to hear that your hair feels dry and flat after coloring. Please check your emails, we just got back to you to help you further. |
Colour is greatThe colour was lovely just expected it to last longer than shop brough but unfortunately the grey appeared just as quick 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSharon - We’re so sorry to hear that you are disappointed by the grey coverage, and we thank you for letting us know. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not long lastingI was looking for coverage of my grey hair...grey was covered for about 5 days....very upset 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBernadette - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Does not lastAfter 2 washes the color is gone. Very disappointed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Cristina! We are so sorry to hear that your color is gone after two washes. Please check your emails, we have got back to you to help you further. |
Color needs a tweakThe coverage was great, and the color lasted, but I would like a more golden color. Can we make it as yellow as possible next time? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not quite what I asked for.I LOVED the color I got the first time. I tried asking for that color back, but because I needed to change the folor of the roots to a little bit of darker color they told me they had to change the ends as well. I do not understand that! This time I'm not happy, once again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAbby - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough Grey coverageNot enough color to cover my hair. Esp the Grey! Plus it's not as red as I like it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenValerie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorPoor gray coverage, roots faded out to red, resulting in my having 3 colors of hair--gray roots after 2 weeks, then faded red, then brown. I have taken to wearing hats. I have sent pictures of my tri-color hair 3 times now, and still not getting the right color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not Good With Grey HairThis is the second time I've used esalon hair coloring. It absolutely does not cover my grey hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKay - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
DecuCouleur plus foncé alors que je voulais plus claire 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarie-Rose - Nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. En examinant votre compte, nous constatons que nos équipes vous ont déjà assistée et nous serons ravis de modifier votre formulation. Votre satisfaction est très importante pour nous ; nous vous invitons à nous appeler pour plus d'assistance, nos coloristes sont à votre disposition ! |
Horrible doesn’t even describe itI took the quiz and told the company I have blonde hair with some brassy pieces I wanted to LIGHTEN. I received dark brown hair color and have completely messed up my hair. I don’t understand how they could get it so wrong. I have a wedding out of town this weekend and have to leave tomorrow and I just can’t wait to take pictures!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAshley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
You do not allow customers to cancel auto ship.You do not allow customers to cancel auto ship 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenA - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Problème de réceptionBonjour je n ai toujours pas reçu mon produit après 10j. Cela est anormal. Il ne faut pas être pressé!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFaela - Merci pour votre message ; nous sommes désolés d'apprendre que vous n'ayez pas reçu votre commande. Nous venons de vous envoyer un email avec plus d'informations sur votre commande, nous restons à votre disposition pour tout renseignement et assistance ! |
Hate itMy color was to be dark brown after use it my color is red 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBobbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Do not recommendReally bad didn’t came the was it was supposed to be it even dark more my hair really bad experience 0-10 I give a -10 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDania - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at all what I asked forWay too dark, way too brown, doesn't look at all like the photo I sent my "stylist" (which btw you don't get a designated person. I replied to the email sent by my alleged stylist, and someone else entirely replied, because it's just a Zendesk ticketing system of random support employees who probably have no experience in hair color at all). Thankfully I got the demi which in theory will wash out. I won't be trying this again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAAAA - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |