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67.589 Kundenbewertungen |
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My hair colorMy hair is too dark and very red. I am not at all happy with all this red 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoAnn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for medid not like at all 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIlkya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
SorryI was unable to apply the color for an even look. I don't blame your product. The directions were great, and I'm pleased with the top color. I'm just not up for this challenge. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarolyn - Thank you for your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection. |
I really like the hair coloring kitI thought I would try shampoo and conditioner and also the leave in conditioner but the conditioner smells like hair coloring doesn't work still makes my hair dry the leave in conditioner doesn't work for my long thick and curly hair wasn't impressed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelody M. - We're truly sorry that our Universal Leave-in and Color Care Shampoo & Conditioner did not provide the hydration you expected. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs! |
The colour is amazing but...I’m editing my review because it’s now been 2 weeks since I’ve done my colour and my grey are all out already. I thought the colour would last a bit longer than 2 weeks. The colour and products are good but just don’t last as long as I would hope for. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKubra K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color fixI had a bad experience with my first shipment and so my salon expert sent another color however it basically was same as previous 'very frustrating 'cant afford to do anymore with it currently 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathy M. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DO NOY BUY- Turned my roots orangeOrdered light blonde and applied to my roots as instructed. Was horrified to see once washed that my roots had turned bright orange, which look horrific. Ladies do not buy this, go to the salon instead! Will cost me a fortune to rectify and has undone years of good work on part of my hairdresser! Highly unimpressed and will not be recommending to anyone! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good colorColor overall was good, did not work for my gray hair tho. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTaydis L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Why my color want color my gray hairMy color don't last. My gray hair is back after a week. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLucile W. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I bought this because I was told it does NOT have bad chemicalsI'm so bummed. I am breaking out like crazy. I looked for a product that would not have the PPD additives or any harsh chemicals. Madison Reed promised that I would love this product and I've done nothing but scratch my head, my neckline and its even effecting my eyes, ears, forehead--basically everywhere. The presentation of product is nice, I like the color, although I wanted dark ash brown--the blue black is tooooooooooooooo dark. I didn't even put all of the color on. Once you go black, black you cant do anything else. The color was too much and I'm breaking out like crazy. So Madison Reed lied. They are just like any other product---full of harsh chemicals that will probably give me cancer. Not right that they lied. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErin M. Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have had a bad experience with a hair product. However it seems that you have eSalon mixed up with Madison Reed. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Customer Service to resolve your concern. Please let us know if there is anything else we can do to help! |
My color didnt come thruMy color didnt came true 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCharin R. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I wanted and expectedThe online experience was fine (up to a point, see below). The product was beautifully packaged. My hair felt good afterward - texture, coverage was good. But the color itself wasn't the rich, vibrant red I had wanted and expected. I think if I could have talked live with a colorist it would have been better. There were color choices on my screen that were not active because I'd been pre-assigned to certain tones...this from the short survey taken prior to my color being formulated. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBev J. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
just okI'd appreciate a refund. not as great as I thought it was going to be, just ok 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoanne L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The roots are way too darkRoot are more black and way too dark 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLuigina L. - Thank you for reaching out to us here at eSalon! Upon reviewing your eSalon account, we see that one of our Color Experts has already worked with you to resolve your concern. Please let us know if there is anything else we can do to help! |
High hopes, sorrowfully disappointedI was really looking forward to this product. I was so happy when it came and couldn’t wait to try coloring my hair for the first time. It didn’t change my hair color at all. I followed all the instructions but after applying all over my head, waiting 30 minutes, blending, and washing everything out, and drying my hair, nothing happened. Same color before and after, absolutely no change. Very upsetting waste of time and I hope I can get my money back. Unfortunately their custom color didn’t work on me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKatrina L.- Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lack of moistureWhen I colored my hair it seemed to make my hair feel brittle & dried out 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKimm - We’re so sorry to hear that you were not satisfied with the after-effect of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I asked forI asked for a neutral dark brown, it came out black... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Communication is poorMy first color for my roots was way too light, so now my roots are much lighter than my prior color which looks odd. I requested a darker color for my next order and emailed several questions. I do not know how much darker my color should be. Although the site says we can have a personal consult, I see no way to arrange this. I never received a confirmation of my order (but then found on the web site that it had been placed -- but I would prefer to discuss how dark the color should be and not experiment). I have never received a response to any of my questions and no one has contacted me. Last, I have very dry, curly hair and prefer to use my own products to shampoo and detangle. There is no need to send me these items. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBeatrice L. - We’re so sorry to hear that you were unsatisfied with the miscommunication and the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorI received the color and di my hair last night. I specifically said I did not want my hair to turn any kind of red, Its red not a dark red buts red. I had no blonde hair, I didnt want my hair to be that dark either. So please cancel my subscription. You told me i needed to use a different color and I did. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover againI just colored 5 minutes ago and gray is not covered this has happened too many times will not use the product again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJessica B. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Go with a drugstore dye, will do betterI was thoroughly disappointed with the eSalon experience. Everything came in pretty packaging and had my hopes up. I followed the instructions to dye my hair immediately. The dye did turn a pretty auburn/purple, the color I expected. The smell was very strong, gave me a headache. After I was done and washed everything off, all the color washed off! After I dried my hair, there was no hint of "dark brown purple pearl" or whatever. If anything my brown hair was a lighter shade of brown, which is probably just damage from the chemicals. The color didn't stay but the odor did! I kept getting headaches every time I washed my hair and the smell would come out more pungently for the next few days! What's more frustrating is that even though I saw no change in color that I wanted, my pillowcases got stained and my entire bedset is now ruined! I wanted to do something fun with my hair while stuck in quarantine and instead of going with a generic drugstore brand, I tried to play it safe with eSalon. I ended up burning my hair, a three day headache, and stained sheets which costs hundreds of dollars! Truly, just go with a store brand, at least it will dye your hair and is half the stupid price. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnudari L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have had bad experience with our product and did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not very easyThe color last only 2 weeks 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCathy H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Tough greys?I was going fir a neutral light briwn. The salon team recommended I do a two step process with a gold filler first. Unfortunately this has left me with a very brassy light brown. Further it doesn’t cover my greys, just makes them brassy. It will wash out quickly . I’m frustrated as I either end up with very bleached white streaks when I get it professionally or I end up with a color that is not natural and very brassy when I do it myself. I’m wondering if I’ll just have to go a full year and grow out my natural color with lots of grey. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSue A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MehThe color was okay. The packaging was fancy and they did their best to impress me by sending 2 bottles with different peroxide volumes. Problem is that they got it totally backward. They wanted me to put the 15 volume on my roots and the 20 volume on the ends. How does that make any sense at all? Anything lower than 20 vol peroxide will not cover grey very well and having to mix 2 bottles is pointless and annoying. Not to mention that I was depositing color not lifting color so if they wanted to really impress me they would have sent 10 volume for the ends. Then they turned around and auto charged me for more color 10 weeks later without checking with me. In normal times, okay, maybe, but THERE IS A PANDEMIC GOING ON. I need my money for rent not hair color and the ONLY way to cancel is to call during business hours. This whole experience has turned into a huge hassle all around. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRoxann J. - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help. |
Pas encore convaincuLe coffret est sympa par contre les produit sont en anglais Légèrement différence de teinte avec ma couleur habituel . J espère que l ajustement du prochain sera au point 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNathalie - Merci d'avoir partagé. En examinant votre profil, nous constatons que nos coloristes ont modifié la couleur, selon vos requêtes. N'hésitez pas à revenir vers nous si besoin ; nus serons ravis de vous aider ! |
tres mecontentelacouleur est resortie lputot un blond venitien que j ai en horreur j avais commamde un blond tres clair cendre10.13 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAgnes - Nous vous remercions d'avoir partagé votre expérience, nous sommes désolés d'apprendre que vous êtes déçue par les résultats de votre coloration. En examinant votre profil, nous constatons que vous avez été déjà contactée pour une modification de votre couleur. N'hésitez pas à revenir vers nous si besoin ! |
Cute box and kit.Still had reddish tint which I got this to avoid...but this kit was very cute and organized. It just didn’t add any color to my roots or seem to make a difference with my hair at all, just gave me a red tint to my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrandie W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not reach up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Product was damagedI was very eager to use this product because of the great reviews online. The box arrived damaged and color had leaked all over the instructions and my counter. It was unusable. I have sent 3 emails asking for replacement with no response. I would be willing to try again and adjust my review if you can send me undamaged product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJane C. - Thank you for your feedback! We are truly sorry to hear your order arrived damaged and any miscommunication. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Got the job done but definitely not salon qualityMy hair is currently dried out and my roots are lighter than the middle of my hair but my ends are lighter than that, somehow. I have a bunch of shade differences that weren’t noticeable at first but have come to light as I’ve washed a few times. Overall, it got my roots done and no more greys but I’m not happy about how dried out it left my hair or the splotchy colors. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLauren B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not diminish the red tone in my hairI had light blonde highlighted hair. My natural color is a light ash brown. I had dyed my hair brown and my hair pulled through red/copper tones. I used this kit in hopes that it would rid my hair of the “shiny penny” color. It darkened the red color to a deeper red tone and faded quickly back to the dreaded copper shade. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlexandra S. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My Hair is tooooooooooo DarkI requested my hair to be lighter in the last order and it look lots darker, my hair is dark already I need my hair to look more red not dark. after I apply my color I wanted to cray because I haven't had this dark color in years :( :( I need my hair more RED not black. my hair doesn't look like the picture I send it looks almost black and I don't like it. Romney Apodaca K. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRomney A. Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the end result of your color applications. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Please CANCEL my subscription.While I love the color, I don't like the burning sensation on my scalp which occurs for days days after my color as well as I my skin peeled along my hairline and scalp this last time. There is something in your product that does not agree with me. The last time I called in and spoke to my color advisor, she told me not to put the dye on my scalp and to try to avoid it. Really?? Hard to do when this is inevitable. PLEASE CANCEL NOW!! THANK YOU!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the after-effect of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn't matchIt lightened some and covered the grays but my hair has an orange tint and isn't as light as was supposed to be 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDarlene P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Much too darkThe color was not at all what I was expecting...nor did it match the color charts on the page....I know I will be coloring my own hair for awhile but I'm not sure I can trust ordering from you again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - We’re so sorry to hear that the color did not meet to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This product is like waxI followed directions as specified. I jumped into the shower and start rinsing my hair and then my whole body is covered with something sticky/wax like. It was such a horrible experienced. I tried to wash it of my hair and it is still there...it took 45 min to remove it from my body. I ran out of hot water. Horrible, horrible...i want to cry. My body is still feels waxy and I wasn’t able to remove it from my hair. I can only image what this is doing to my shower drain. I’m gonna need a plumber. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSuzanne M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the texture of our color application. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! |
GreyThis color was perfectly matched and I loved it. However it did not cover my gray as well as a salon color or even drug store box color. I tried to get back on to my account to tell my colorist this but there was no way to send her a message. Disappointed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBecky E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the grey coverage and the miscommunication, however we are pleased to know that overall you are happy with your color. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didnt cover greyColor was ok but didnt cover grey for more than a week. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKristin G. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very disappointedVery disappointedI asked for more mahogany to be added to my color and they didn’t add any its even lessSo I’m not gonna even use the box I was just send I’ve used it twice before and I was unsatisfied. I gave him a third chance and they didn’t do the right one I hate to complain but very unhappy with the results 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrittney R. - Thank you for your feedback. We’re so sorry to hear that you were not satisfied by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Color was short livedThe last two boxes did not have the longevity of the first. Unsure what has changed, but quality is no better than what I can get at the grocery store. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
MehColor was nice but didnt cover gray roots. I asked for a little darker color, received same color. I'll try again and see what happens. Got better results from Sally's color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLouise L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not happyI had canceled my membership due to the fact there wasn't enough dye sent after the 1st time. A couple of months later after constantly getting emails I decided to join again and they only sent 1 bottle rather then the 2 you receive when you 1st start. I have very long hair. Id I would have gotten the 2cd bottle for the 1st time I'd be happy due to the fact I havent colored my hair in months. So now im canceling again. I love the product but needed the initial 2 to begin again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEllyn W. - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color quantity. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color ok but hair super brittle and dryThis was very rough on my hair. My hair was so dry and harsh. I think there needs to be a stronger conditioner. I also do not want to continue if this is now $27plus each time rather than the $10. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmber L. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
Did not coverI was very excited about this but the color did not cover the grey and did not cover the highlights I had. Also the root color was darker than the end color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAndrena M. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Need color adjustmentI need more red in the mix. I want an Auburn look with brown. A bit less mahogany. Can we adjust this is my next order. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiana N. - We truly appreciate your feedback. Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover greys, very dryingI’ve used boxed hair colors in the past so I was familiar with the process. I followed the directions and kept it on for the specified time. I think there should be an option & directions to use 1/2 of the solutions as I wasted most of it & tossed it. Within 3 days I could see my greys again - not all of them, but it was definitely noticeable. It wasn’t like I had even washed my hair since I had colored it so there was no reason to have it fade. The system also dried my hair out terribly - it is coarse & dry by nature but it literally looked completely fried even though I put extra smoothing /conditioning product on it before drying. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa K. - Thank you for your feedback. Upon reviewing your profile, we see that one of our Color Experts has already worked with you to resolve your concern. Please let us know if there is anything else we can help you with! |
Didn't get what I asked forI selected Demi permanent and received permanent colour 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJanet V. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My hair is orange and blueI filled out the forms. Followed the instructions. And the ends are blue green and the roots are orange 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCourtney W. - Thank you for your feedback. Upon reviewing your eSalon profile, we see that you have already discussed with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not at all turn out like the advertised photoThis custom colour was depicted as being a dark purple. This dye absolutely did not turn out purple, but rather slightly reddened my already dark, red hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best! Please keep your eyes out for an email from us. We will be reaching out to you to make this right! |
Didn’t have any purple undertonesI was excited to use this sadly there are no undertones 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBritney K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not close to color I choseMy hair ended up about two levels darker than what I chose and not in the least but copper either. Following the instructions to start at my roots and let them process first also gave me hot roots. My hair looks and feels terrible. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIleina M. - Thank you for your feedback! Upon reviewing your eSalon profile, we see that one of our Color Experts has already discussed with you to resolve your concern. Please, let us know if there is anything else we can help you with. |
Dark blondeI order lighter blonde but they went with my hair color which was fine but now my hair is dark brown 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKatie G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So the wrong colorAlso lost hair, it came out when rinsing the color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGeorgia V. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been, and that you had hair loss after using our color. Our Color Experts have been in contact via email and will be happy to assist in this process! |
Un catastropheLa première était superbe mais là c est un vulgaire châtain clair avec de légers reflets, j aurais eu la meme en grande surface bien moins cher…. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCorinne - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous contacterons par email afin de vous assister davantage. |
Châtain cuivréJe suis moyennement sastisfaite car je suis bien devenu châtain donc satisfaisante sur ce point mais le cuivré est inexistant 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAurore - Merci de votre retour. Si vous le souhaitez, nous serons ravis de modifier votre couleur ! Veuillez vérifier vos emails, nous vous contacterons avec toute information pour une modification. |
Left my hair very dryColor came out great but really dried up my hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJessica R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback! |
Wrong colorColor was nothing like described!!!!! My hair turned out a black color Had to pay more money to get it fixed!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJanette P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals! Please, keep your eye out for an email from us for your next steps. We truly appreciate your feedback! |
HORRIBLE COLORMy color turned out NOTHING like the example pics. It’s a horrible orangey-red color. My roots are a reddish-brown, then the strands are a completely different color. I won’t ever use this service again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer L. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Don’t purchaseDon’t purchase, Do not purchase from this company once you try it when you try to cancel they will continue to charge you and send you more. Congratulations I had to cancel three different times. They refused to refund or except the product that had been unopened. Total rip off! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJean S. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been. Here at eSalon we are always happy to help in any way we can! Please let us know if you need further assistance. |
Not as asked forPlease look at the email trail communication. I specifically asked to avoid the orange tone and was worried about that. I have sent pictures, descriptions and engaged in discussion with the technician and still my hair is ORANGE. Thanks but no thanks! Via 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVia H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not quite rightI like the color but I wanted some blonde. I asked for strawberry blonde 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wanted ash blonde and got strawberry blondeMy hair looks terrible and I can’t even get it fixed at a salon because they are closed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKesley L. - Thank you for reaching out to us. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Tarda mucho en llegarYo hice el pedido el día 23 marzo, el día 6 abril me lo enviaron y a día 8 abril todavía no me a llegado. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Vane: Gracias por escribirnos. Sentimos que tu pedido no haya sido entregado. Estaremos encantados de poder revisar su estado y darte todo tipo de detalles. Revisa tu correo, te acabamos de enviar un email. |
My hair turned orange.I followed all of the instructions to a tee. But my roots are now orange. I think the at-home products don't work well for blondes. Disappointed! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnita W. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorI colored my whole head of hair. Roots first and then rest of hair. Still felt it was a little too dark but not bad. Then next day did highlights that really helped. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJudy K. - Thank you for your feedback! Upon reviewing your eSalon account, we see that you have already worked with one of our Color Experts to resolve this little concern. If you have any questions please let us know, we're happy to help! |
Not good color🤦♀️I got orange color😡😱. This is not the same color as I was expected. Sorry I am not going to order ever again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTina - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already discussed with one of our Team Member about this concern. Please, let us know if there is anything else we can do to help. We truly appreciate your feedback. |
Said light brown but it as Dark brownI wish I had not colored my hair with this color. Said light brown it wasn't, it was dark brown. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTerry P. - Thank you for reaching out to us here at eSalon! Upon reviewing your profile, we see that you have already discussed and resolved this concern with your colorist. Please let us know if there is anything else we can do to help! Thanks again! |
désoléeJ ' attends toujours le colis 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaryvonne - Nous nous excusons pour le retard dans la livraison, malheureusement la situation sanitaire avait cause des retards de préparation et livraison des commandes, veuillez nous excuser pour cela. Nous vous avons envoyé un email aussi, pour être certains que vous avez bien reçu de votre coloration. Nous vous remercions de votre patience |
Toujours non reçuCommande le 22/03 le 7/ 04 toujours rien reçu !!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStéphanie - Nous sommes désolés pour le retard et pour tout inconvénient que cette situation a occasionné. Veuillez vérifier vos emails, nous vous en avons envoyé un de confirmation. |
Color blindI asked for reddish brown and I got black hair. I’m very disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTerryAnn B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is ruinedI am shocked ! The vomit did not cover my hair and now it’s come out completely ! They said sorry!!! And they would send the correct product!!! Till now nothing has come!! I am disgusted !! Every day I call and they keep saying the same thing !!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVicky S. - We truly appreciate your feedback. We're glad that you could discuss this matter with one of our Color Experts. Please let us know if there is anything else we can do to help! |
colori need to change my previous color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Expertendorothy K. - We’re so sorry to hear that you were unsatisfied by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover gray!Didn’t cover my gray...not satisfied. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoyce H.- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Cemical burns to my head and neckI should sue your ass. After I colored 7 days later I am in the ER with severe burns 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRobin O. - Thank you for reaching out to us. Upon reviewing your profile, we see that you have already worked with one of our team members to resolve your concern. Please let us know if there is anything else we can help you with! |
It didnt work!I colored my hair and see virtually no difference! All my gray roots are still there. I'm VERY disappointed!!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChris D. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that one of our Color Experts already help you to resolve your concern. Please let us know if there is anything else we can help you with! |
Slightly covered grayTried again with new formula Covered kinda but not really Prob gonna check in with salon again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoni G. - We truly appreciate your feedback. Upon reviewing your eSalon account, we see that you have already worked with your colorist to resolve your concern. Please, let us know if there is anything else we can do to help! |
Mala calidadEstaba muy emocionada de probar sus productos yo por dos anos habia usado madisson reed y mi experiencia con e salon fue mala al empezar a usar el tinte tenia un olor super fuerte que me irrito los ojos pero aun asi segui el proceso al terminar el tiempo indicado y retirar el producto el color fue bueno pero mi cabello quedo super reseco y aspero cosa que no es normal en mi hasta mi esposo me dijo esta vez te con que te pintaste el pelo te quedo muy opaco sin brillo como antes y hasta la fecha mi cabello es un desastre no puedo recuperar su textura ni brillo anterior !! Yo no lo lo recomiendo por eso desactive mi susbcripcion . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, María: Gracias por escribirnos. Sentimos mucho escuchar que tu experiencia con nuestro producto no hay sido satisfactoria, nos dará gusto poder revisar tu pedido y darte una solución. Revisar tu email, ya que te acabamos de escribir. |
Colored roots lighter than expectedMaybe I left it on too long, but it came out looking significantly lighter than the rest of my hair. Otherwise, grey coverage was great. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSarah T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorColor is too orange for me. My roots came out really light on my dark brown hair. But everything else was great! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSheri M. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Did not cover grayThis did not cover the gray trying to contact company 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathleen N. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The undertones to the dark brown was too redI specifically explained my hair picks up a lot of red and wanted to make sure that didn't happen. I got the 20V dark brown/copper. It was waaayyyy too red. Disappointed and not sure how to fix it now. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErin H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TerribleDid not cover my grey. I have used L’Oréal for years and compared to esalon L’Oréal far superior & 1/3 the price. Was impressed with ads but terribly dissatisfied & disappointed. Now I want to cancel 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDeborah R. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not send enough product to color all my hair only rootsUsually when I go to the salon they do the roots first and then pull the color through the rest of my hair. I only received enough to do the roots so the whole thing was worthless because the rest of my hair needs to be done as well. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSally K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First time using eSalonI received a call from esalon before the shipment, she gave me advice and we changed the color to a lighter shade also used a primer before the color as instructed. My hair turned orange and the roots did not absorb the color. I sent them an email and hopefully will hear from them soon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathy A. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hate itI hate it. I’ve tried 3 different times, and each time was the wrong color. I just hate it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAndrea M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair too lightThe color that I received was too light. I had sent a photo but the colorist never called me to make any adjustments. I thought that was the purpose of using eSalon as a professional would look at the photo and make changes. No one contacted me. I am very disappointment with the results. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRosemary S. - Thank you for sharing your feedback. Upon reviewing your profile, we see that your colorist has already contacted you to resolve your concern. Please let us know if there is anything else we can do to help! |
Asked for lighter, but sent darkerI specifically asked for lighter, but was sent darker. I specifically said I had zero gray hair, but the directions said”to color gray hair.” I specifically asked for a follow up email, and got no email. Not impressed. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa D. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First color orderI wasn't pleased with the color I recieved it didn't do any of much of a change in my current color and didn't cover my grey at all 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChantel T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals! Your colorist has been in contact via email and will be happy to assist in this process. We truly appreciate your feedback. |
Great idea but results were not thereIt was my first time trying esalon and I have to say I was very impressed with the packaging and the product was also branded very nicely. The whole concept was brilliant but unfortunately, the product quality wasn't there I was looking for some gray coverage so I chose a darker color than my natural one but it didn't successfully cover everything. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDaniela S. - We truly appreciate your feedback, thank you! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps. |
Brassy. Not much change in current colorMy hair was really brassy after color,which was my biggest dislike.It did not even change base color much at all.i used product exactly as directed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJerri W. - Thank you for reaching out to us. We are sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if there is anything else we can do to help! |
CanasNo me quiere cubrir bien las canas se me sale muy rápido 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Aucune couverture des cheveux blancsRéception rapide de la commande et bonnes instructions en revanche excrément déçue du résultat 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDominique - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Need to be a shade darkerI wanted a shade darker than they sent me 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDakota S. - Thank you for sending us your feedback. Upon reviewing your profile, I see that your colorist has already worked with you to resolve this concern. Please, let us know if there is anything else we can do to help! |
Did not cover greysGreys still visible. Won't use again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Was not enough to do all my hairRan out of product before I finished 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGlenn N. - Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope to continue helping you find hair perfection! |
La couleur ne correspond pas au résultat attenduJ'avais commandé Chatain Clair, avec des reflets dorés. Je suis devenue brune foncée.. Pourtant, j'avais joint une photo de ma couleur actuelle... En quoi la couleur a-t elle été ajustée avec ma base pour que je me retrouve aussi foncée ? En rien. Mon coiffeur a l'habitude d'ajuster la couleur et le taux de colorant en fonction de ma base pour s'approcher au maximum du résultat attendu, ce que ne fait pas du tout E-salon malgré ce qu'ils disent !! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNathalie - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par email et se feront un plaisir de vous aider. |
Hair lossEverything was great except for one critical thing: my hair shed like crazy. At my age, I can't afford to lose additional hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJane J. - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We look forward to providing you with a product that will better suit your needs. Please, keep an eye on your inbox for more details. |
Color was way wrongMy color was way too dark. The bottle said light brown, but now all my gray is dark brown, and my natural is screaming with lots of red undertones. They included some ash in the light brown, as I specified that my hair is prone to red tones, but there was clearly not enough. Unfortunately, because all the salons are closed due to quarantine, I have to live with this color for a while until I dare to try to correct it. I had misgivings going into this given how everyone's level of experience with color is different, and this was exactly what I feared would happen. Thankfully, I don't have to go to work, but it's still quite upsetting. I will not be ordering again. **** I can't seem to find a link to discontinue my orders, so be aware they make it hard for you to stop. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSTACY R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Nesecito cancelar los pedidosYa no quiero continuar con los pedidos por favor cancelar to do o tipo de envio 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Marta: Gracias por tu mensaje. Tras revisar tu perfil, te podemos confirma que tu Plan de Color ha sido completamente cancelado. No recibirás más envíos. ¡Saludos! |
Tinte negroSolo me duro 3 dias y mis canas salieron quiero cancelar es mucho dinero 27 folares 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Carla: Gracias por escribirnos. Sentimos que tu color no hay durado todo lo que esperabas. Nos dará gusto poder revisar tu fórmula y darte una solución. Te hemos enviado un email con la solución. |
Couldn't tell a differenceI was expecting cool beige highlights, but instead it didn't even look like I colored my hair at all. Disappointed... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaty F. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |