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67.589 Kundenbewertungen |
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Not goodIt was very very oily and made my hair look very gresses not good at all not like the one before not happy 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaxine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color was wrong it was too dark ☹️I didn’t like the color was supposed to be brighter auburn ☹️ 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Why are the bottles so impossible?Color is great. Videos very helpful. But dear god why are the bottles impoddible to open? My color (not developer) was just a disaster. I banged it on the counter. I ran it under hot water. Nothing. Eventually I jammed a knife through the bottom to get it out! I could have cut my finger off. Insane 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenZofia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our packaging. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
No me pinto nada el cabelloNo me gustó y no lo quiero recibir mas 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNarkely - Nunca nos gusta escuchar que nuestros clientes no están contentos con su color, ¡Es por eso que tenemos una Garantía de Felicidad de Color! Nos comunicamos con usted por correo electrónico para que uno de nuestros Coloristas con licencia pueda analizar más a fondo sus necesidades de color de cabello y ver cómo podemos ajustar nuestra formulación para llevarlo a donde quiere estar. Gracias nuevamente por ayudarnos y darnos la oportunidad de ayudarlo a alcanzar sus metas de color. |
Burned my skinThis product had too many steps and while the color turned out ok, it literally burned my skin as it washed out in the shower and dripped down my back. I decided never to purchase again and then just got charged today. Now I have to call in to cancel. Might be good for some people but not me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily- We're truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. Please let us know if you need any further assistance! |
Don’t like it!!!Didn’t take, my hair is basically the same color as it was before I dyed it ... followed instructions the whole 9 and all I got was a little bit of red hilights... Not happy at all 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngela- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Quick to please and quick to fadeInitially looks too dark but in a few days it rinses out. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenThank you for your feedback. We are sorry to hear that your color is fading faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate you reaching out! |
What a Mess!My hair ended up two-toned with bozo red at the roots and an ugly dingy reddish brown at the ends. The product was so harsh on my hair it turned it into a glob of mush when I rinsed it. My package did not include shampoo and the conditioner did not want to rinse out. I would never try this stuff again! Better off with box brands from Walmart. Everyone asks did I intend my hair to look like this? NOOOOOOOOOO! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
flat and orangeyJust received and applied my newly adjusted color that was to remove the copper tones in my previous color. The instructions had me only doing my roots. Now the ends of my hair are the dark golden blonde I want and the roots are a flat orangey brown. I may need to go to a professional salon to have it fixed. Not happy. Left a message with my issues but not sure if anyone reads the request until my next color is due. Can't keep it until then. Frustrating. Update: I received an email from the company stating that they were refunding my money but had no solution for fixing my hair. Very upsetting! They actually just said they were ending my automatic shipments of hair color and tough luck. Despite their response below, they did not work with me to find a resolution and have my hair looking its very best. Could not be more disappointed with their customer service at this point. 2nd Update: They basically told me I am lying about the way my hair turned out. Please run to Madison Reed. This company's customer service is atrocious. Do not give them your money. 5 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
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A little too brightThe roots are a little too bright. I LOVED the ends color. Can you make the root color the same darker red as the ends? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Love the color, hate the company!I set up a couple of items to automatically re-order every 3rd order. Both items have been showing up on EVERY order. Luckily, I have been catching it before the order goes out, but very disappointed in a company who promises something every 3rd order and then adds it EVERY order. Cant find a "contact us" to even talk to someone about it, so I guess I will put it here. Feeling ripped off. Maybe time to look at another company. Loyal customer for about 3 years 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGinger - Here at eSalon, we are always striving to provide the best service possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Didn’t cover gray hairMy gray hair could be seen within a week 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
HORRIBLE!!!!!!This was the messiest, most horrible coloring experience I’ve ever had!! Not only could I not breathe in the shower when I dumped the rest of the color on my hair as directed, but I had a cough because of it for hours afterward!! Not only that, but the color was so runny, it ran down my scalp and went everywhere! The stain protector did NOT work, nor did the stain remover. I had stains all over my face and neck for days and to make matters worse, my hair looks horrible!! It’s the brassiest, most fake ugly red I’ve ever seen. I’m trying to figure out how to get the ugly fake blue red out of my hair!!!! I’ve been coloring my hair for years and this was by far, the WORST experience I’ve ever had! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBarbara - Thank you for your feedback. We apologize for the disappointing experience you had with our color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out! |
Brassy colorI spoke with a stylist before my order was made and told her my hair tends to go yellow and red. I told her to make sure it's ash colored. I got a copper, brassy brown. I could have gotten this from a box of L'oreal and spent $10 less. It left my hair dry feeling and straw like. Not happy. Not sure if I'm going to try it again with a different color. I gave it 2 stars because my stylist was very nice on the phone. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Washed Out LookThe color was ok when done. Not great but , ok. Within Two washes, with Paul Mitchell products, it is very light and roots are visibly lighter. I had purchased the root touch up but it doesn’t help. It even sort of makes the hair wirey. I have tried the tint rinse and can’t say it has helped. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Anne MThe color is too dark and too expensive. Please cancel all futures orders. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnne- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
really bad color and poor qualityColor was very dark, not even close with what I ordered. Need my money back 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGloria- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
to brownit was to brown not enough copper and mahogany 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnsatisfiedThis product made my hair feel greasy and weighed down. I called and they told me to wash my hair with baking soda until it felt normal. This product was just not for me. I hope they will not send me anymore in the near future. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaurie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This product was horrendous!It made my hair dry plus it barely covered gray hair. Color match not even close either. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIris - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
They charge you 1 extra time if canceledFirst of all, the product is very hard to get out of your hair. Dye left awful residue. I tried 2 times to give it a good shot. 3rd time I canceled.. and they sent it anyways. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCassie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. As per our satisfaction guarantee, we can confirm the last order that was sent to you was a complimentary reformulation based on your feedback. We have emailed you to discuss further details of your account. |
lossed alot of hair when rinsing since it turned in a globuloous mess of gunkThis is the third time I have had problems with rinsing out the dye. I have tried and tried now I end up bring dish soap and coconut oil in the shower with me to try to get it out. Love the color itself when it is finally out but the loss of about a tennis ball size of hair is unacceptable and should not take an hour + to get out the hair color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Waxy buildupI used the kit this morning. When it was time to rinse out the color I was left with a heavy waxy buildup and my hair was very stiff. I washed my hair four times and used apple cider vinegar. My hair was still stiff and waxy. I had to go to a local salon for a shampoo and blow dry. I will never use this product again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBonnie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Love the ColorI love the color just what I wanted but the product itself dyed my hair out so bad that even 2 weeks later and a lot of morsierizing later it still feels dry and stringy. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHolly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Result Not As ExpectedMy hair is dark brown and I wanted a bit of reddish brown hue. I got the red copper color. My friend helped me put it on for good full coverage. However, my hair’s color isn’t what I wanted it to be, still dar with just a tiny hint of red copper color not at all visible unless you look very close in the mirror. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKrixie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
reviewto complicated for me to do by myself. I do not like this!! Cancel all orders!!!!! Jean Lacy 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJean - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Told me to pay to strip it then PUT THE SAME COLOR BACk!!!I paid $100 dollars because the colorist (Danielle) told me to get the color removed them sent me a formulation that put the SAME color I detested back in. I had to call twice,the first time I was put on hold for ten minutes then sent to an answering machine. After leaving a message, no one returned my call so had to call back.Then the colorist on the phone blamed me for not adding a picture of the stripped color after they had already sent the dye. She offered no solution other than use Head and Shoulders. So you want me to spend more money??They didn't offer to fix the color, all they did was refund $10 dollars after I just paid ten times that to get the color removed. They didn't offer new dye, toner or highlights. Nothing that could actually fix the problem and they haven't reached out to try. So everything they say about their service and customer satisfaction is untrue since I had to call and email them multiply times. This site is a joke and intend to blast it on all social media of what a crap job they did. Terrible service and worse dye. Please don't use this company. EDIT- Even their response is untrue!! What a horrible company!!! 11 von 12 Personen fanden diese Rezension hilfreich. Du auch? |
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I do not like how my hair feels.The color is nice but my hair feels sticky and like there is still product on my hair after 3 washes. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStarr - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not what I expectedI did as the instruction instructed and my hair looks darker then what I expected to be not only that the greys are still there, just a little darker. I'm very disappointed. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNorma- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not at all what I wanted.Ordered a dark ash blonde. Sent pictures and everything. Notes I added that I did not want any brass or copper tint to my hair. Did the test stand color seemed great. Then color all over and it is a copper blonde there is no ash to it what so ever. Very upset. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKasey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Made my eyes water and hair feel like strawI will not be using your hair color again. I loved the color but the dying solution made my eyes water and burn and eventhough I used all the conditioner, my hair felt like straw when I stepped out of the shower. I had to add a leave in conditioner to get a comb through it. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Too darkProvided feedback on color and haven’t heard back from anyone 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRaquel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Yikes!The color wasn't so bad is that my hair felt like a knotted mess of fine straw. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHolly - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not as good as i had expectedalthough i did like the colour and the product, it still started to fade within two week and my roots are already showing :( 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShamira - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
I did NOT ask for 2nd order.Ask when I ordered into kit THAT do not send me another unless I specifically ask you too. Have NOT tried first one yet.. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebra - Thank you for contacting us. We apologize for any inconvenience. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Tad too darkMy hair has natural golden highlights and I don’t want to lose them. The custom color was too dark. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMegan- Thank you for your feedback! We are sorry to hear that your previous color was too dark for your preference. We can confirm that your colorist will take this feedback into consideration when formulating your new color for your recent order. We are always happy to adjust to suit your needs. Thanks for choosing eSalon! |
No es lo que yo esperaba no me gustoNo estoy satisfecha me quedo un color muy diferente yo digo que era mas color rubio o blich tenia que quedarme al color que tenia o un poco mas claro mmmm bueno si pudieran cambiarme lo por un color rubio mediano cenizo 8.1 cería genial pero es lo que yo espero disculpe pero no quede satisfecha el 100./. No tal vez un 10./. Por ciento e comprado en este lado Madison Reed y si estado satisfecho y por probar aquí no me gustó el color y no me alcanzo a mi pelo lo tengo largo y uno no era suficiente bueno no me quede contenta 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenArmira - Lamentamos saber que te decepcionaron los resultados de tu aplicación de color. Por favor, no pierda de vista nuestro correo electrónico para sus próximos pasos. Realmente apreciamos sus comentarios. |
What color is this?I was so excited when the my color arrived. Certainly not what I expected. The color was very light on my roots. A golden brown and a few blond hairs. Not a hint of red. Did nothing for the rest of my hair. I followed my instructions explicitly so that is not the problem. I will continue to buy the product I was using. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathleen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
MediocreColor is not permanent at ALL. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDanielle - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Gray coverageColor seems to fade quickly especially on my hairline. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiane - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not as advertisedDid not color as you said 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLorie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still too red.By changing the color I thought we had toned down the red but that did not happen. My hair still appears very red when I wanted it more dark blonde. Not sure how to tone it down. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBarbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
terrible!I have only used this color the first time that it was sent to me. It made my hair dry and also it is an extremely harsh color. I just received another shipment that I thought I had cancelled which I most certainly don't need because I have several boxes of color that I haven't used. I sent an email cancelling this shipment and any future shipments. This is the worst color I have ever used. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVicki - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lighter colorI don't know what happened, I always get the same color and this time my roots came out much lighter then my ends. It saddens me but I think I won't be ordering any more 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlba - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Lousy customer serviceI wrote you all two or three times complaining about the color thats was mixed up for me. It was not what I wanted, even after the mixer asking me my preference for her clarification. I got warm tones after asking for Ash. Im very upset. Never heard back from anybody!!! Now you have me on a hopeful reorder....I just want my money back. Thanks but no thanks 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCindi- Thank you for reaching out to us! We are unable to locate any emails from you post-coloring. We are sorry to hear that your desired result was not achieved! It appears based on consultation emails that our colorist advised prior to sending your selected shade that your results would be darker and warmer than your desired result, and per your comments stating that you did not believe your roots would be warm and that you wanted to try the shade ordered, we sent this color. We are always happy to help! Please keep an eye on your email. We will be reaching out shortly. |
HorribleI used as directed. It was supposed to be a dark red and it turned out looking like bozo the clown. It was ridiculously pink!! I had to go have it corrected before my next scheduled shift. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTonya - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Wrong colourToo dark! I have went from my natural light brown sun kissed hair that I could dye any colour to a dark brown I can do nothing with.The photo of the colour I chose was a light purple colour. My hair started off light brown and is now very dark brown and I can’t cannot see any purple. I know I chose a colour from the dark brown section but with my natural hair colour as light brown the photo looked very light purple but the dye was mostly dark brown. I only see a red tint when the light hits it. Very disappointed. I don’t feel that it is made clear on your page that I should only be choosing from the light brown section if I want an accurate colour. I would of got more purple hair from a cheap box from the shop. My hair is closer to black than purple! 2 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlice - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorMy hair turned totally grey. It was horrible. I had to use 3 different boxes of other brands of hair color to change it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSherry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisappointingTerrible coverage Not the quality I expected for the price 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKerry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover greysDid not cover greys 😢 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKayleigh - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorNot the right color. Too much red came out. Also the oil did not wash out until 4 times. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Nice color, hair feels yuckyI like the color and the kit sent. It was very potent though... chemicals? Also after washing with your shampoo and conditioner my hair dried but felt really oily, dirty. Not sure why. The color is cool a bit darker than I expected but my family likes it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel- Thank you so much for sharing your feedback. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
BreakageMy hair had a lot of breakage from using this color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCathy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Fair coverageOnly partly covered my gray hair. I was disappointed. My kit came with a plain bottle last time I got a comb bottle. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beautiful color made my hair a little stiffIt was a perfect match to my hair color, it covered my grays beautifully. The only con is that your hair gets a bit stiff even after deep conditioning. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily- Thank you for your feedback! We are happy to hear that your enjoyed your color results, and we may have a simple solution to your texture concern. Please keep an eye on your email from us shortly. We'll be reaching out with further information. Thanks for choosing eSalon! |
Not what I wantedI asked my hair to be more blonde and I got a brown with red highlights. I am ordering one more time and I am done 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStephanie- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee. We have reached out to you via email with next steps so that our Licensed Colorists can discuss your color goals and see if we can adjust to better suit your needs. We appreciate you reaching out to us. Happy Coloring! |
It wasnt the right color i wantedWhen i looked into i saw a bit redish not brown?? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAna- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts reached out to get this resolved for you. We appreciate you reaching out! |
Not worth the moneyMy grey has gone a brassy yellow/red colour and the ends are nearly black despite following the application instruction to the t. I asked for a light ash brown and got a medium brown with reddish undedtones. It smelt very highly of chemicals and my hair now feel rough and dry. Was expecting great things and sorely dissapointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmma- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not at all what I asked for!I originally chose an ashy colour, and was then advised that I should go for a different one based on my information - I agreed and specified that I didn’t want any brassy or copper tones on my already ashy, but historically highlighted hair. I’ve tonight used the colour you sent me and my hair dark ash blonde hair is now a permanent coppery blonde. I’m so upset! It’s always a risk using at home colour, but I thought the personal touch of asking the questions you do would make a difference. It didn’t. I’ll now be spending money on violet shampoo for months before this grows out. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color faded away too fastI use color protection shampoo and conditioner, however, after about a month, my black-dyed hair started to turn back into its previous light brown color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGee - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
First order grately disappointedMy hair is still red, the hair dye smells horrible, and the hair dye got so thick on my hair it was difficult to take the dye out, even with the shampoo sample they sent I had to use my regular shampoo because the dye would not come of. I actually wanted my hair to be caramel blond. Completely unsatisfied. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCristina- Thank you for your feedback! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your account, we see that we spoken with you to resolve your concern. Please feel free to reach out if you need any further assistance! |
BurningThe color creates a Bruno g sensation on my scalp making it very difficult to leave it on for the recommended time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSarah - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Cant use allergic to it please remove meI'm highly allergic to it please unsubscribe me ThANK YOU KIMBERLEY DILLON 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKimberley - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not what i had in mind at all! WAY TOO STAWBERRY BRIGHT REDWAY TOO STRAWBERRY BRIGHT RED!! Not dark brown with slight hints of copper/red HINTS. THis came out more bright RED/copper with hardly hints of dark brown and now they have adjusted said color and shipped it off already before i could communicate with the color specialists regarding my color. UGHHH yikes!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStacey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Way OffI ordered what looked to be a copper red. My hair came a darker brown with mahogany highlights. Not at all what it looked like on the site. I would like to cancel. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCira - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice coverage, leaves my hair soft, but turns it redNice product but it turns my hair red. I have asked to change the formula, but my hair is just as red as ever. Time to go back to the salon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGina - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Not 100% gray coverageAfter coloring my hair, there were some grays that showed. I followed the instructions provided and did not get the results that esalon promoted. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLuisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ANGRYI am beyond disappointed and angry with this product . I used it for the first time yesterday and my hair, which is long, is now ruined . It has this film on it that won’t rinse out . I have no idea how to correct this problem or how expensive it will be to fix my hair. I've been coloring my hair for years and have NEVER had this happens... my hair is ruined!!! I even used baking soda in the hopes that it would remove the film on my hair, which feels like a wig now or doll hair and it didn't work. I have no idea how long I have to go around with my hair looking disgusting.... I'm so upset right now, but had to suck it up for work. I'm so embarrassed for anyone to see my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTheresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color faded too quicklyColoring my hair with the red tones for years this is the first time I was displeased with hiw fast the color faded. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmanda- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. We have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
El color muy oscuroEstoy muy molesta me demoré mucho tiempo para aclarar el color .Hable con un representante me tranquilizo me comentó que me enviaría un tono nuevo que no me cobrarían .Pero no creo que un solo tinte me quede uniforme .Tengo el color que utilizaba que me gustaría regresar a mi color. Es B61 feria L’Oreal Hl-Lift cool brown .Espero que me puedan ayudar ya envié la Foto actual . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVanessa - Gracias por tus comentarios. Lamentamos saber que su formulación de color salió más oscura de lo que esperaba. ¡Garantía de la felicidad del color al rescate! Un experto en color se comunicará en breve por correo electrónico para trabajar con usted a fin de encontrar una resolución y acercarle un paso más para alcanzar sus sueños de cabello perfecto. |
Did not likeI tried the dark brown permanent to cover my grey and it did not work at all. I followed the instuctions but no change. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJenelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We will be reaching out shortly to discuss how we can adjust to better suit your needs. We truly appreciate your feedback. |
Not Really HappyI've used this product in the past and it worked great but this time only after 2 washes all of my gray is showing. I selected permanent dye. Please advise! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAndrea - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
patchyi got brown ends black middle and bright red roots 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't get my color rightI asked for a blue black. I got pure black. Whatever. I can get it reformulated. So I ask for a blue black AGAIN. I again get shipped a pure black. Now I'll have to bleach my hair to get the color I want! I just wanted a gorgeous blue black. Not pure black with no hints of blue. If you aren't gonna give blue black don't offer it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrianna - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
ColorFollowed the instructions and looked good, smelled bad and one section did not color correctly 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Hair feels grossMade my hair left feeling sticky, waxy, and gross.... cannnot get that feeling out of my hair. Very disappointed! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTrisha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not pleasedIt only covered the white hair for one week 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnita- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color didn’t stayColor faded after couple of washes and then it came back to my regular color after 1month. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJona- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
They don't match what they sayI answered all the questions accurately and this color they made me is 2 shades darker than my hair or the photo they showed me! Thank God I only did my roots. The color on the cheap box at drugstores is more accurate than this. Such a shame. Get 2 shades lighter than they say or you will be very upset! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your strand test concern. It appears you had originally selected a color 2 levels darker than your stylists' formulation based on recent comments received. The lighter formulation on the way should better suit your needs. Please note that results will always vary from swatches, and the swatches show the color on someone with all white hair. Each individual's results will vary. Please let us know if there is anything else we can do to help! |
Colour was way too darkI specifically said I didn't want my hair to be dark. I got my package, coloured my hair and it was black. I wrote to eSalon and never heard back from anyone. I will say it covered my grays but I will never order from them again. So much for listening to customer. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDalia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. It appears a Dark Brown Ash Pearl was selected, and we do not have record of comments regarding your desired depth. We are sorry that your desired result was not achieved, and we are happy to work with you to adjust to better suit your needs. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I can’t cancel subscription!I want to cancel subscription. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJo Anne- Thank you for contacting us! We are happy to help. Please keep an eye on your email for further information. We'll be reaching out shortly! |
Won’t use againReally disappointed with this product. I followed the directions and had an incredibly difficult time washing it out of my hair. Washed it 5 times before it was out. Contacted the Company and they suggested I put baking soda in my shampoo to help wash it out. That was not the response I was expecting. Didn’t cover grey well AT ALL - 3 weeks later I have to figure something else out. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMolly- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedI have light brown hair and I wanted to lighten it so I went for a dark blonde my hair is now darker than my natural colour very disappointing 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCaroline- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
HorribleTurned my hair orange 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRacheal- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Totally disappointedI am not sure what happened! But I Hate it... I'll not leave my house looking like this... I was so looking forward to trying product! For me a huge disappointment. My hair was 2 be light brown. It looks like a very dark chocolate. I'm not at all happy 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSallue- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color too darkThis color is much darker than I thought I was getting. My hair is basically brown now, not blonde. However, there was plenty of product and the directions were easy to follow. I was glad for the stain preventer as the product ran just a tiny bit. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCindy- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Great Color, terrible scalpI loved the color, but unfortunately this product must be too strong for my scalp. I’ve used it for 6 months or so, and I’ve never had a dandruff problem. After a few rounds of coloring, my head started itching a lot. Then tiny sores began to develop and then I’d itch those, causing bleeding. I changed shampoos hoping that was the reason, but I think it is the hair color, sadly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmaris- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thank you for reaching out! |
GrayCover grays well initianally but fades within 3 weeks. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
HolaBuenas tardes. El color estuvo bien pero note que el olor del producto es muy fuerte. Normalmente he usado para tapar mis canas tintes muy suaves semipermanentes que no producen molestias en los ojos al aplicar. He notado mi cabello un poco mas reseco y debil luego de haberlo usado. No se si se pueda bajar un poco a la cantidad de cualquier ingrediente que pueda haber producido ese cambio en mi textura. Mi pelo es rizado y fino y necesito tratarlo con mucha delicadeza pues mi intencion es dejarlo crecer. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth - Aquí en eSalon, siempre nos esforzamos para crear los mejores productos posibles. Valoramos sus comentarios y realmente apreciamos que se comunique con nosotros. Nos comunicamos con usted por correo electrónico para analizar este asunto y ver qué podemos hacer para remediar esta situación. Mantenga un ojo en su correo electronico para más detalles. |
MessyThis color is okay; however, I don't find that it's any better than the color I get in the drug store. This is very messy to use and in fact color spatter ended up on my bathroom door. That never happened with over the counter color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
not satisfiedit was easy to apply but did not last very long 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenToni- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We are always happy to adjust according to your feedback. Please let us know if there is anything else we can do to help! |
Did not cover rootsThe color was darker than I expected but the wirat part was it did not cover my roots or my spotty gray. Will not continue. Plus used shampoo but one day later hair was dirty. I usually wash every third day. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNancy- Thank you for your feedback! We are so sorry to hear that your recent application did not deliver the coverage you were seeking, and that your color came out darker than expected. We are always happy to adjust according to your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts. Please reach out to [email protected] if you need any further assistance. |
Already goneI am sorry eSalon but I am very disappointe, the color is gone in 2 weeks and is not what I choose. I want to stop billing 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I wanted to love this...I really wanted to love this product. I've been dying my hair for a long time and have used all sorts of products (both at home and at the salon) and how cool is was to find a service that just sends it to you when you need it. The website, the packaging, the staff, are all awesome! I was so excited. But the product itself - the hair dye - didn't work out for me. It all went on normally and seemed good, but when it came to rinsing it out after the allotted 30 min, the dye itself became very grainy and the residue was very hard to get out of my hair. I've never experienced that before. I was in the shower for literally 45 min. trying to get it to wash out. The shampoo that came with the kit didn't get it out at all. It made my hair straw-like and I ended up having to wash with my normal shampoo to get it out. After it was out, it was fine, but I don't think I will use it again. So sad... I really wanted to love this. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmber - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Washes out too easilyI can't seem to keep the color in my hair. Washes out in a matter of weeks. Although I love the color while it lasts,hair feels soft and manageable. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJami- We're sorry to hear that your color results are fading faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Horrible experienceI'm an experienced home colorer and forgot why I tried eSalon and never used it again. Now I remember. Very messy process, horrible ammonia smell (who even uses that anymore) odd results. Orange roots and dark ends. Never again. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AwefulI will never order this again! It didn’t do a thing and I still have grey . I went exactly as the directions said. I’m so disappointed ☹️. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDawn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Great color but had reactionI am not a person with sensitive skin and have had my hair colored all my life. They color was beautiful but unfortunately I had intense scalp itching after washing my hair. It's been 2 weeks and the itching is still bad. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKasey- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Worth a tryI liked the way it colored and the immediate effect it had on my grays. But the grays are back a little earlier than usual:-( 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisssapointedThe color was perfect. Very good price. Did not cover the grey. Ammonia smell! when adding the water for the second placement of mixture. Do not send an auto plan. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMonica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |