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998 Kundenbewertungen |
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Orange Highlights Bewertet Farbe: Mittel- bis Dunkelblond I have ordered Medium/Dark blond Highlights, the product seemed great and great reviews. I watched the instructions video around 3 times to make sure I was doing all the process correct. After rinse the hair I realize that the color was orange instead of blond but I thought that the hair toner would fix it. Anyway I have orange highlights and that was very dissapointing. eSalon was very helpful explaining that I should use a toner to make the highlights clear but that is gonna take a while, I expected to have my hair done by the end of the day and not in a month time or more. I am disapointed and I would not reccomend the product as the result is not as advertised. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria Claudia R. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with the Light Set (Medium to Dark Blonde). However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned my hair reddish orange Bewertet Farbe: Dunkelbraun Did not work well for me at all. My "highlights" are a horrible reddish orange 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAndrea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Light set Bewertet Farbe: Hell- bis Mittelbraun I have not used it yet. That’s a summer thing. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandra - Once you have tried your highlighting kit, we would love to hear your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. |
Resulted in horribly brassy tones Bewertet Farbe: Mittel- bis Dunkelblond My roots ended up a terrible brassy orange tone. The toning mask did not help even after leaving it in twice and for longer then recommended :( 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJayme - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Pulls ginger Bewertet Farbe: Mittel- bis Dunkelblond I have hair that seems to pull ginger hence why I tried esalon and sent a photo. Thankfully I've only done a strand test as even after the recommended time and toning mask, surprise surprise my strand is ginger not blonde and I can feel that it's dried it out. Complete waste of my money, i'll wait until salons reopen and put up with my natural roots including grey 'hilights' for now. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenClaire B. - Thank you for your feedback. We apologize for the disappointing experience you had with our Light Set (Medium to Dark Blonde). We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
DO NOT BUY Bewertet Farbe: Hell- bis Mittelbraun My hair turned orange after using this. I had to go to the salon and pay $200 just to get it fixed. Awful product I do not recommend 8 von 8 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMegan - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Barely anything Bewertet Farbe: Mittel- bis Dunkelblond I was told they couldn’t do color cuz they didn’t like the match. They said highlights would work. So went from $10 bucks to $40 something. I have lots of grey hair and very thick and very long this wasn’t enough for one section! No directions that make sense. Plus the card they sent said 1- color first 2- highlights next I received No color!! I paid a lot of money for nothing! Will not use again 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaryann - We're truly sorry that our Light Set (Medium to Dark Blonde) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Did the job Bewertet Farbe: Hell- bis Mittelbraun The actual highlighting part was good. My hair turned out good. The toning mask wasn't the greatest. It really didn't do anything to tame the orange/brass color. I recommend using a different toner if you purchase this kit. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShadie - We’re truly sorry that our toning mask did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I don’t remember ordering this item Bewertet Farbe: Mittel- bis Dunkelblond ???? Why did I receive this item? 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAllyson - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
oui j'ai trouvé bien mais pas le tonning mask Bewertet Farbe: Hellblond oui les mèches super mais le tonning mask j'ai eu des mèches violettes dommage a revoir ce mask 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGhislaine - Nous sommes vraiment désolés d’apprendre que notre Toning Mask n'a pas fourni le résultat auquel vous vous attendiez. Nous allons vous contacter par e-mail afin de vous assister davantage. Chaque cliente est importante et nous travaillerons avec vous pour atteindre vos objectifs couleur. Vous retrouverez plus de détails dans l’e-mail envoyé. |
Commande non reçue Bewertet Farbe: Helles Kupfer & Mahagoni Commande jamais reçue, je suis déçue de votre part, aucune réponse, j espère que vous résoudre le problème très vite. 3 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria L. - Nous sommes désolés que votre commande ne soit pas encore arrivée. Nous sommes revenus vers vous par email pour plus d'information concernant la livraison de votre colis eSalon. Si vous avez des questions n'hésitez pas. |
Turn out orange Bewertet Farbe: Dunkelbraun Im so mad!!! The highlight turn out orange even if i followed all instructions. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair is orange Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni For me, this was a disaster. I had such high hopes too. I applied it just as the instructions and video demonstrated. It lightened my hair A LOT. So if you’re wanting more than subtle results on darker hair, it works great. But on me, it turned my brunette hair bright orange!!! The toner seemed to make it worse. I look like I tried to mimic weird tiger stripes on my head. I’m actually thankful that quarantine has me stuck at home. I’m not sure how to fix it. But I definitely won’t be using the Light Set again. 5 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
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Easy to use but not much change Bewertet Farbe: Hell- bis Mittelbraun Great instructions and equipment but my hair doesn’t look any different! Followed the steps exactly but hasn’t lightened my hair like I’d wanted. I’m dark blonde/ light brown and although it looks shinier the colour change is minimal. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLara T. - Thank you for your feedback. We apologize that our Light Set (Light to Medium Brunette) has not given you the best experience. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Too Dark Bewertet Farbe: Hell- bis Mittelbraun I was hoping this would be easy like my color. I love that. It was too difficult for me and I didn’t like the contrast. Was not happy with it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWe're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Didn’t do as much as I hoped Bewertet Farbe: Hell- bis Mittelbraun The highlights didn’t really show up, so it does t appear I have any highlights. They are very faint. I would have liked them to show more. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLoren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover my grey Bewertet Farbe: Hell- bis Mittelbraun The colour itself works as described, my hair is very yellow (that’s my bad skills). However my grey didn’t cover at all. Mad at myself for bleaching my hair further, going to go back dark again. Esalon is a great service, this colour just wasn’t a good fit for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCiara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dried out while I was working on my hair Bewertet Farbe: Helles Kupfer & Mahagoni It was not enough to apply to my entire hair evenly and dried up by the time I got to do a top layer of hair. Not easy to work with 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
light set Bewertet Farbe: Hellblond surement un tres joli coffret comme les couleurs mais tres complexe pour moi a faire seule 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMagali U. - Merci pour votre commentaire ! Nous sommes désolés que vous ayez rencontré des difficultés lors de l'application de notre Light Set. Nous allons vous envoyé tous nos conseils et astuces par email afin de vous aider. |
Nul Bewertet Farbe: Helles Kupfer & Mahagoni Pas reçu raskle bol 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMartine L. - Nous sommes sincèrement désolés que votre commande eSalon ne soit pas arrivée. Nous mettons tout en œuvre pour que vous receviez votre colis. Veuillez vérifier vos emails, nous vous avons contacté pour plus d'information. |
Not what I expected Bewertet Farbe: Mittel- bis Dunkelblond I watched the how-to video multiple times, but application still ended up being more difficult than I anticipated. The highlights on the lower sections turned out to be a nice blonde color, but the ones on the last/top section turned out more orange/brassy, even after using the toning mask. I think another 10-15 minutes of processing time would've helped the top turn out more blonde, but I followed the instructions I was provided, and it looked like it was lifted, until I rinsed it out. Overall not super impressed, but the other two layers did achieve the light color I was looking for - but the part that is exposed, I have to wear my hair a certain way in order to minimize the orange/brassy look. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWhitney - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the even highlights that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Brassy Bewertet Farbe: Mittel- bis Dunkelblond I may try this again, depending on what my consultant says. My hair is very thin and fine. I timed it according to the instructions, but the highlights are very brassy, even after 2 applications of the toner mask. Next time, I’ll cut the processing time, and apply to very thin strips of hair with my fingers instead of a brush. 7 von 7 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTamara- We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Nothing happened! Bewertet Farbe: Dunkelbraun Followed the directions but the color was not at noticeable. Very faint and washed off a few shampoos later. I’m thinking I may have done something wrong but not sure what. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMirsini- We're truly sorry that our Light Set (Dark Brunette) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Dying hair Bewertet Farbe: Mittel- bis Dunkelblond Awkward to mix and apply. Best to leave dying hair to the professionals. Not worth the money in my opinion. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSam T. - We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your Light Set (Medium to Dark Blonde) application. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Will not order again Bewertet Farbe: Dunkelbraun I will not be ordering this again. It gave me terrible orange highlights that both my husband and 9 year old daughter have commented on. Plus the mixture dried up and powdered and flaked everywhere! Bummed out because I was excited about the product. 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Uneven color, lighter than expected Bewertet Farbe: Dunkelbraun The printed instructions were okay but it was much more helpful to watch the video. My highlights came out much lighter than I expected. I followed the application instructions and did not let it process longer than my directions said. I used the toning mask after but they still had a yellowish/orange-ish tint. I'm not saying I didn't make a mistake but it also didn't turn out how I wanted. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWe're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not quite right Bewertet Farbe: Mittel- bis Dunkelblond Maybe it’s all in refining the application technique but for me the hilights were barely noticeable. I’m not sure if I didn’t order the right kit, didn’t apply enough product or if it should be left on longer than the instructions. I wish the instructions/video had more detail. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJeanne- We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide lightness that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Poco visibili Bewertet Farbe: Hell- bis Mittelbraun .... forse dovevo farne di più, cmq l l'effetto è poco visibile...la prossima volta esagero!!! 5 von 6 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMartina - Grazie per aver condiviso la sua esperienza con noi! Siamo qui per aiutarla a raggiungere i suoi obiettivi e le abbiamno mandato un'email con più informazioni riguardo al nostro Light Set. Grazie ancora per il suo commento, ci auguriamo che i risultati saranno maggiormente di suo gradimento la prossima volta. |
Save highlights for the professionals! Bewertet Farbe: Helles Kupfer & Mahagoni I was quite disappointed with the product. I ordered the copper/mahogany set, and expected highlights in a light red/copper shade. They came out straight-out brassy blond, and the tone didn’t match my auburn hair at all. The toning mask really didn’t change anything. This was only one of two problems, though. I have a thick head of long hair, and I ran out of product right at the top of my head. The areas where I conserved product turned out spotty and uneven, not to mention the lack of highlights on the top of my head. I’ve been a long-time customer of eSalon hair color, but I will never purchase this again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura- We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Color ok, but result not so Bewertet Farbe: Hellblond I am actually quite happy about the color result, but I found the result patchy and very striped. I tried to reach out to get instructions on how to improve my technique 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTina W. - Thank you for taking the time to share your feedback with us.! We are so sorry to hear that you were not pleased with the end result of our Light Set (Light Blonde). Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not easy Bewertet Farbe: Hell- bis Mittelbraun For a first timer it wasn't easy. I wish I would have let the color sit longer because you can't see the highlights in most sections but it's orange in others. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Turned my brown hair orange Bewertet Farbe: Hell- bis Mittelbraun My highlights are very orange. Toner didn’t help. The sections of my hair that had been previously lightened look great. But the rest definitely looks like a at home die job. Set a note but haven’t heard back on a colour correction. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Drying Bewertet Farbe: Helles Kupfer & Mahagoni It does look very pretty when applied correctly but for my fine hair (which I have a hed full of hair it's just fine) it drys my hair out excessively. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGinna- We're truly sorry that our Light Set (Light Copper & Mahogany) was not what you expected.We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Light set Bewertet Farbe: Dunkelbraun Was ok. Back part of hair was difficult..but that's on me 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTeresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Everything has gotten cheaper.... Bewertet Farbe: Hell- bis Mittelbraun I have been an esalon customer since 2013. I just realized that my custom color is really nothing more than a standard medium brown.... while the dispenser has gotten cheaper. The plastic bottle with the color has broken a couple of times. I used to be able to mix up half bottle for one treatment.... but the plastic containers are now so cheap that they are single use. In order to save on shipping I tried to double up the order - but guess what.... system won’t let you order 2.... I will try Margaret Reed. Maybe I like their product and customer service better! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlexia - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We value every client, and look forward to providing you with an experience that will better suit your needs. Keep an eye on your inbox for more details. |
Oh dear Bewertet Farbe: Dunkelbraun Unfortunately this did not work for me at all. It turned my hair orange and I had to dye over it the next day with brown box dye. It may be that this only works well for light/ blond hair but not for blades brown hair. The highlights have now started to come through again all orange so will have to redye 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKrupa R. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with the Light Set (Dark Brunette). We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Not shipped Bewertet Farbe: Hellblond Did not receive 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Ginger, not blonde. Bewertet Farbe: Hell- bis Mittelbraun The colour turned out really even, no lines or anything. Very easy to use. However, it didn't give me blonde highlights, it gave me bright ginger highlights and that is definitely not what I wanted lol not sure how to fix? Do I go over it again with another light kit? 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTina E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set (Light to Medium Brunette) did not meet your expectations, however we are pleased to know that you found it user-friendly. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
i followed the instructions but still ended up with 2 colors Bewertet Farbe: Hell- bis Mittelbraun this product is not bad may be for blonds but definitely no for brunette. I ended up with different colors, orange, penny brassy and a few but very few nice brown highlights. I would consider their colors but not the highlights, I used the whole tube of toner, since I have a lot of hair, but still did not bring the color down. I need to kill the orange brassy color, !!1 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the even tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Aucune meches Bewertet Farbe: Helles Kupfer & Mahagoni J'ai fait comme expliqué et je n'ai eu aucunes meches même pas un éclaircissement. Très déçue. 2 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaetitia R. - Merci pour votre commentaire. Nous sommes vraiment désolés d’apprendre que notre Light Set n'a pas fourni le résultat auquel vous vous attendiez. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Vous retrouverez plus de détails dans l’e-mail envoyé. |
Was hoping for more of a contract Bewertet Farbe: Hell- bis Mittelbraun Would have loved more contrast between the base color and the highlights 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmanda- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the tone and contrast that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
curly hair Bewertet Farbe: Helles Kupfer & Mahagoni I had so much trouble with this, love the balayage approach - but my hair is so curly was not able to achieve the technique illustrated in youtube video and color was not applied in a way to get effective results - would not recommend for those of us with fine curly hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda- We're truly sorry that ourLight Set (Light Copper & Mahogany) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Nice set up, but not for everyone Bewertet Farbe: Helles Kupfer & Mahagoni Highlights are tricky to get right. I watched videos and tried it against my better judgment. If you have dark hair and are brunette be very careful. I came out with orange streaks. Very Geri spice from Spice Girl. Not what I was going for. I think blondes may have better luck. 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDenise- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
A waste of money Bewertet Farbe: Dunkelbraun The light set didnt do anithing to my hair,a waste of money 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMonalisa M. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Light Set. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not for me. Bewertet Farbe: Hell- bis Mittelbraun Instructions were easy to read and it seem pretty easy after watching the video but it wasn't. If you have no experience ask a friend or someone you trust for help so you don't end up with patches. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLillian- We are so sorry that our Light Set did not meet your expectations. We take our clients' feedback seriously and are always looking for ways to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough product Bewertet Farbe: Mittel- bis Dunkelblond There was not enough product to cover all of the sections I had to do plus some of the color ended up orange. I am not sure if this is because it needed to be left on longer than 35 minutes or wrong color? 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer- We're truly sorry that our Light Set did not provide you with the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not enough Bewertet Farbe: Hellblond There isn’t enough for my head of hair. It seems as though they would put enough for any hair type. I have long fine blonde hair but a lot of it. Because I was trying to conserve the bleach it looks splotchy. Then there definitely wasn’t enough toner either for my hair. Now I have blonde and orange pieces all over that won’t come out. I had to order another toner from Amazon because the tiny bottle wasn’t enough. 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAsiak- We're truly sorry that our Light Set (Light Blonde) did not have enough product for your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Medium Dark Blonde Hair - Did nothing for me Bewertet Farbe: Hell- bis Mittelbraun I was really hoping that this light set would give my hair a bit of highlights - but nada. I followed the directions perfectly and it imparted a bit of reddish tint (which I do not like). Perhaps this just doesn't work for my hair and may work for others. I won't be trying this product again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWe're truly sorry that our Light Set (Light to Medium Brunette) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Turns brown hair orange Bewertet Farbe: Hell- bis Mittelbraun I had very high hopes for this light set but I wouldn’t recommend it to brunettes as it turned my brown hair orange. It seems as though you have to be a blonde to have success with this kit. I now see other brunette reviewers posting about the same experience. This is too bad. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Leave it to the professionals Bewertet Farbe: Hellblond I've had my hair hilighted for years. I thought I'd give this a try. Yikes. Never again. I immediately had to cover with my other color. It was in no way going to look good. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDana- We're truly sorry that our Light Set (Light Blonde) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Light set Bewertet Farbe: Hell- bis Mittelbraun J aime pas du tout J ai pas du bien faire et sa fait affreux et sa me fait une belle démarcation au niveau des racines Je ne suis pas douée pr les mèches 0 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBarrault E. - Merci pour vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre kit de balayage Light Set. Nous souhaitons que l'expérience soit la plus simple pour vous. Nous allons vous contacter afin de remédier à la situation. Veuillez vérifier vos emails pour plus d'information. |
Not satisfied Bewertet Farbe: Hell- bis Mittelbraun I canceled and you keep sending me on and charging me 7 von 7 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoan- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Need directions Bewertet Farbe: Hell- bis Mittelbraun I have e mailed several times requesting instructions for the time to process my highlights with no results. the instructions are not available on the website when I click through to my personal page. Video says consult personalized instructions. 6 von 7 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLuci - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Don’t do it! Bewertet Farbe: Dunkelbraun If you have dark brown hair, please don’t use this unless you want to have pumpkin orange hair! I should have known better! The bleach dries on the hair almost immediately, which renders it useless. They should really have you wrap the hair in something or apply heat! I color my hair with eSalon’s “darkest brown” shade and I chose the Light Set in dark brunette, because I wanted to try and give my hair some dimension. I followed the instructions exactly and ended up with bright orange stripes. Please go watch a few YouTube videos or go to a professional if you have dark brown hair. I wish I would have! 16 von 16 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristi- We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not even I sure I got a complete set Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni I had been using the custom colour set for a few months. I loved how my hair felt afterwards, especially since I only ever used it as "highlights" in my hair while maintaining my red colour. Well, that was my intention, but instead my hair got darker and darker. I bought this light set thinking it was going to be light red-brown. Instead, it straight up bleached my hair. No colour. It looked horrible, reminiscent of those girls in high school who tried to bleach their own highlights but ended up YELLOW and looking brassy and chunky and awful. The instructions weren't super clear, so was there maybe supposed to be more to mix together than the powder and one small liquid bottle? There also was only one set of gloves, despite the instructions calling for two separate times to wear gloves. Would not recommend this product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAimee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hard to use Bewertet Farbe: Mittel- bis Dunkelblond I did not find the product easy to use. I ended up with some blobs of very light hair about an inch out from my scalp. I had to keep parting and styling my hair to cover these places. The color and product was good, just the application wasn't. I've used foils on myself before, and this method would be better. I'll stick to using foils or letting someone else do my highlights. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First time Bewertet Farbe: Helles Kupfer & Mahagoni I like the dimensions it added but some strips are more orange, which I didn't want. The smaller strips look much better. Hair is still healthy which I was worried about. Willing to admit that my not being in love with it could just be me learning how to do it better. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa- We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Refund required Bewertet Farbe: Mittel- bis Dunkelblond I did not order this product and do not require it £32.00 for a product not requested is not good customer service 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan A. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with us. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Highlight color not close to custom color Bewertet Farbe: Helles Kupfer & Mahagoni So...I honestly thought I had ordered custom all over color instead of highlight but thought, why not? Maybe this would be healthier for my hair and if I was going to the salon this is what my hairdresser would do. Well...I would not suggest highlighting without a friend to do the application as I found it extremely awkward to get the back and the mixture was extremely chalky even after mixing and mixing. How did the color turn out? I’m now a straight up blonde on top and a redhead on the bottom. It’s definitely still 2020 isn’t it? Gotta have a sense of humor or I may just cry. Can anyone advise how long before I can safely re-color? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJody- We're truly sorry that our Light Set (Light Copper & Mahogany) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Sad and brassy Bewertet Farbe: Mittel- bis Dunkelblond This color was not what I expected. I ended up with what I feared I would get from box color: brassy, warm blonde. The color is not at all what I had hoped, even after leaving the toner on for some additional time. It definitely was not worth the cost, since I now have to go purchase additional toner to get my cooler, beige blonde tone. I will not be using this product again. I got “box highlights” for about 3 times the price. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Difficult to apply Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni I found this quite difficult to apply, unfortunately I’m not the best doing my own hair. Perhaps more explanation on the application process would help? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenConnie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pretty disappointed Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni I was not happy with the way my hair turned out after using this set. I wanted a two-toned mahogany color with darker and lighter pieces of the brown to blend together, and what I got with this light set after it was recommended by my colorist, made my hair turn a brassy Orange color that I'm still trying to correct. I had sent quite a few emails to my colourist with questions to make sure what my end result was going to be and I felt as though the colorists willingness to just agree with me without really hearing me led to it end result which I did not want. 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenH.M. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pretty but not what I expected Bewertet Farbe: Helles Kupfer & Mahagoni The color turned out okay, and it is pretty. But, I would have liked for it to be a little lighter and more noticeable. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not enough product! Disappointed 😫 Bewertet Farbe: Hell- bis Mittelbraun The quality is the best but the amount was not at all enough ! I only got to do my front LEFT SIDE ONLY 🙄...I had to go out and get the cheap stuff ! Will be letting eSalon know. I was so looking forward to beautiful highlights. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVionette- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide enough product for your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not enough lightener Bewertet Farbe: Dunkelbraun There wasn’t enough lightener to do all my highlights. I may just have more hair then others but there was no way I could do all my highlights with the lightener provided. I tried following the video the closest I could. But if I had I would have likely missed a lot of layers in between I ended up needing more sections. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarlyse - We’re truly sorry that our Light Set did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Horrible Bewertet Farbe: Hell- bis Mittelbraun Save your money and just go to a salon 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBobbie- We're truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not for me Bewertet Farbe: Dunkelbraun I really wanted to love this product after reading the reviews and watching YouTubers. The color initially showed up on the back but not on the strands framing my face, and with time (2-3 weeks) got brittle and patchy. After every wash I noticed the color get lighter and more uneven progressively. The worst part was my hair became extremely brittle and started to break off in clumps. I had to wait weeks to recolor it and have lots of grays, so my hair looked even worse with time. Especially since I was afraid of damaging it more with heated tools, so I would even avoid blow drying it. I spent quite a bit of $$ to repair it and had to cut quite a bit off. Even the moisture mask barely worked at that point because it was so dry. I do use esalon hair color regularly which has been pretty good. My experience with this product in particular was really disappointing. For reference I have dark brown hair that I dye black. It's thick and wavy. It was down to my waist but now comes up to my shoulders. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNeelam- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
my highlights are orange Bewertet Farbe: Dunkelbraun Less is more with these highlights. The color is very inconsistent. Some highlights are barely visible while large chunks of them are bright orange. Not sure I can wait for my next color to fix this. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTraci - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not sure I will buy again Bewertet Farbe: Hell- bis Mittelbraun I have a short pixie cut and the video instructions were for longer hair... I was scared going in.. did not leave it in very long for fear of doing it wrong! Results were very red! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVicki- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Don’t Bewertet Farbe: Hell- bis Mittelbraun This is for blondes or light hair only. DO NOT apply this to dark brown or black hair. You will look like the color of a pumpkin 19 von 21 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
brassy Bewertet Farbe: Mittel- bis Dunkelblond my hair turned a little brassy. It was my first time - not sure what I did wrong 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarolyn - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
hardly noticeable. Bewertet Farbe: Dunkelbraun I was super excited to try my new light set. I followed the instructions to a T, particularly the amount of time needed to make it work. I wasn't expecting anything dramatic but the effect is hardly noticeable at all. Very disappointing after spending the best part of two hours putting in the lights and doing the two rounds of hair wash 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenANA V. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Light Set did not provide the effect you expected. We're always looking to improve our service and products, and truly value everything our clients say. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I looked blotchy Bewertet Farbe: Hell- bis Mittelbraun Will never apply the light set again. Now I need to wait till I can recolor. Looked so light and blotchy 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJenn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Highlight kit Bewertet Farbe: Hellblond I didn’t like it at all , the color turn so bad 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMojgan- We're truly sorry that our Light Set (Light Blonde) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Balaie Bewertet Farbe: Mittel- bis Dunkelblond J’ai pas eut l’effet escompté mon balayage n’était pas voyant. Ai-je fait de mauvaise manipulation ? Peut être ...... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNathalie O. - Merci pour votre commentaire. Nous sommes désolés d’apprendre que notre Light Set n'a pas fourni le résultat auquel vous vous attendiez. Nous allons vous contacter par e-mail afin de remédier à cette situation et vous donner tous nos meilleurs conseils ! |
Light Set Bewertet Farbe: Hell- bis Mittelbraun Mmm es bueno pero me hubiera gustado con mas intensidad y brillo es opaco y no tiene tenacidad el color muy simple 8 von 10 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Martha; Gracias por dejarnos tus comentarios sobre el Light Set. Sentimos que el resultado no haya sido como esperabas. Revisaremos lo ocurrido y te daremos una solución vía email. |
super fun products for summer Bewertet Farbe: Helles Kupfer & Mahagoni mahogany is too dark I will have to adjust this next time I order 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda- We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the tone that you expected. We value every client, and look forward to providing you with a product that will better suit your needs. |
Not enough mixture to highlight your full head Bewertet Farbe: Mittel- bis Dunkelblond There is not way this one bowl will highlight my hair. I was only able to highlight my lower and middle section...I don't have enough formula to highlight my top layer. I followed the directions and only did think strips 1 inch wide and made sure the whole strand was saturated to the tip. There is just not enough here to do your whole head according to these directions. It would have been nice if my colorist saw my photos and how long my hair is and advised I got a second (or third) box so I could highlight my hair in one sweep. I will need to order 2 more sets in order to finish properly. I'm pretty disappointed. 5 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErika- We're truly sorry that our Light Set (Medium to Dark Blonde) did not have enough product for your hair type as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Turn brown hair orange. More for dark blondes. Bewertet Farbe: Hell- bis Mittelbraun Not good for first time highlights. It turned my head orange and red. Toner creme was purple and only tones yellow tones out. Need blue toner creme to work. Plus I had to go to sally beauty to get a toner to fix it. Still orange but not as bad. 22 von 23 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaitlyn- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Brass Bewertet Farbe: Dunkelbraun I don't know if I left product on too long (don't think so), but when the process was completed my hair hilites were a brassy coppery orangey color. Hated it !! 31 von 31 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFrances- We're truly sorry that our Light Set (Dark Brunette) did not provide tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Light set Bewertet Farbe: Hell- bis Mittelbraun Made my hair orange 20 von 20 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNancy- We're truly sorry that our Light Set did not provide the tone that you expected. We value every client, and look forward to providing you with a product that will better suit your needs. We hope to continue helping you find hair perfection! |
Orange Bewertet Farbe: Helles Kupfer & Mahagoni Made my hair look reddish orange 21 von 22 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStacie- We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Enjoyed trying better than expected Bewertet Farbe: Hell- bis Mittelbraun Wouldn’t use again. A bit nervous of over colouring 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - We’re truly sorry that our Light Set did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not yet convinced Bewertet Farbe: Dunkelbraun Maybe it was my application but highlights streaky and too Auburn for my liking. Would try again though incase it was my error. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Toning mask not the best Bewertet Farbe: Dunkelbraun The light set is easy to use and the video does a good job explaining how to achieve highlights. But the mask does not tone hair enough. I used the mask twice and my highlights where still VERY brassy. I had to use a separate toner to achieve the look I was going for. 5 von 6 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa - We’re truly sorry that our Light Set toner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not as expected Bewertet Farbe: Hellblond Very very brassy and toner turned the mid to ends of my hair grayish. 21 von 21 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaurie- We're truly sorry that our Light Set did not provide highlights that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
cancel Bewertet Farbe: Hellblond wasn't like the first one sent to be , had to be mix . and wasn't enough. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda- We're truly sorry that our Light Set did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Did not receive so cannot review Bewertet Farbe: Hellblond Unfortunately did not receive this product or order in April so I cannot review. Will review when I get my next order. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRamona- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not sure Bewertet Farbe: Mittel- bis Dunkelblond I didn’t use it yet. 0 von 8 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - We are excited to see your results once you have tried your Light Set. We have a hunch you are going to love it! |
Not happy Bewertet Farbe: Dunkelbraun Did not work 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCJ - We’re so sorry to hear that you were disappointed by the results of your Light Set (Dark Brunette). We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
Color was not good. Bewertet Farbe: Helles Kupfer & Mahagoni Despite my reaching out 2x customer service never addressed any issues. Esalon keeps charging me for the same bad color but does not actually reach out to fix the issue. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My highlights became orange Bewertet Farbe: Hell- bis Mittelbraun I highlighted my hair after my colour and my highlights were orange! It is Horrific! Impossible to repair... 23 von 23 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJanneke D. - We appreciate your feedback. We are sorry that our Light set did not work for you. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Easy application Bewertet Farbe: Dunkelbraun I wasn’t too fond of the copper tone but I guess I will get the blindfish tone as I lighten my hair. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVanessa - We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Difficile à faire soi même Bewertet Farbe: Hell- bis Mittelbraun Résultat decevant... car des mèches trop prononcées surtout celles de derrière La couleur vire au roux Impossible de faire soi même pour obtenir un résultat top ... 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Expertenflorence G. - Nous sommes vraiment désolés d’apprendre que notre Light Set n'a pas fourni le résultat auquel vous vous attendiez. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer un produit qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé. |
High lite Bewertet Farbe: Hell- bis Mittelbraun I didn't like it .very hard too do by myself. Please don't send it again. RETURN TO THE THE ORIGINAL COLOR 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatricia - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not light enough for me Bewertet Farbe: Hell- bis Mittelbraun I followed the directions and watched tutorials online and the website but still did not get the desired results I wanted. I also feel that I’m doing the highlights I damaged my hair a bit. It’s been extremely dry and brittle, not sure if I should attribute it to the light set or using the color care shampoo and conditioner. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRose - We're truly sorry that our Light Set did not provide the lightening that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
I never received my order Bewertet Farbe: Hellblond I never received my order even if they said it was on its way. We exchanged many email on the subject and each time they said it was with the shipping company but one time one of the staff told me he was going to ship another one to me immediately and then realized the color was back order and couldn't send a new set to me. I wonder if it was the case all along since according to the shipping record, no tracking for the item left with the shipping company. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarie-Julie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lightset Bewertet Farbe: Hellblond I oly wanted color my hair the light set was too much of a bother 1 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |