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Color Set
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67.766 Verifizierte Kundenbewertungen |
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Me gusta el colorEl kit es muy bueno! Realmente no me dura mucho , con el primer lavado las canas ya se ven mucho más claras y tengo que usarlo cada 3 semanas, divido en 2 y solo me paso en las raices. Me gustaría que dure más para no dañar tanto el cabello. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Gabriela: Sentimos que el color no te dure. Por favor, revisa tus emails, te acabamos de escribir para poder ayudarte. |
Lovely colourLoved the colour it left my hair in a beautiful condition,however l am a 64 year old and had a lot of grey which it didn't completely cover my usual hairdresser was on holiday so l had too resort doing it at home. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLyn H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Have always love color and how long it lastBut... I just dyed my hair 8/24/23 and today I'm see gray. The color did not take AT ALL!! I WOULD LIKE MONEY BACK PLEASE. OR SEND A BOX THAT WORKS 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJamie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not cover your grays. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No dura el colorMe encanto el color al secármelo luego de pintarlo pero duro 3 días y luego se salió. Era un color permanente 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Laura: Sentimos que tu color no haya durado el tiempo que esperabas. Revisa tus emails, te acabamos de responder para poder ayudarte. |
Too darkI need to order a lighter color. Love the product 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Canceling After 5 yrs.I have complained about the color mixture and it is still gritty and globby. I was told it was a problem with the delivery. Or the weather. It was neither. It just doesn’t mix smoothly. And the color for the last 3 times now has a grey tinge. Please cancel. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hot RootsI loved how everything was packaged, easy to follow instructions… this was my first time trying and really made a mistake trying something new right before a trip. I followed the instructions completely but ended up with brass colored roots! For context my hair is black and I was supposed to receive a blue black. And I lost so much hair in the shower to top it off! I have been dying my own hair for years and never had an issue. I spoke to a hair professional and she said no way I received true blue black color as my roots wouldn’t have turned this color. I usually don’t write reviews especially bad ones but felt the need to say something. I submitted internal review and reached out to help via message (the page says high call volume) waiting on response. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMonica - We’re sorry to hear that you were unhappy with the results of your custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
En période d'essaiLa couleur est parfaite et les cheveux sont soyeux donc sur ce résultat 10/10 mais comme c'est ma première coloration j'attends de voir dans combien de temps les cheveux blancs vont réapparaitre....car le prix reste quand même élevé. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElisabeth A. - Merci d'avoir partagé votre expérience avec nous. Nous sommes ravis d'apprendre que votre coloration réponde à vos attentes. N'hésitez pas à nous contacter si vous avez des questions ou si vous souhaitez apporter des ajustements à votre coloration, nous serions heureux de vous aider. Encore merci d'avoir choisi eSalon ! |
Gorgeous copper tones but didn't cover greysI love the formula and step by step instructions. The custom shade made my hair a more true version of my natural colour. I am bummed out the roots demi permanent colour did not cover greys very well. I don't know if I should leave the root formula on for longer to process. Help! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pretty Color!I like the custom hair color. Which was black, pearl and red. Therefore, the result was purple. I was very surprised, but liked it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatricia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |