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Color Set
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67.798 Verifizierte Kundenbewertungen |
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CouleurLa couleur demandée à savoir brun s’avère beaucoup trop foncée plutôt noire donc déçue en plus le produit pique énormément . Dommage car le concept était sympa 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFlorence L.-Nous vous remercions pour votre retour et sommes sincèrement désolés d'apprendre que la couleur obtenue est beaucoup plus foncée que celle souhaitée et que le produit a provoqué des picotements lors de l'application. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Nous vous invitons à consulter vos e-mails: l'un de nos conseillers vous contactera prochainement afin de trouver une solution dans les meilleurs délais. |
Clown redI requested a copper red close to a natural redhead and received a cherry red that looks like a clown. I was happy with esalon for years but they have changed and cannot get the color correct so I will be canceling. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not great - didn’t perform as well as box dyeGave me “hot roots” & didn’t cover my greys well despite following all instructions 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Natalie, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Shipping damageYou recently switched from USPS to Amazon for shipping. My box arrived broken and inside boxes were ripped. You might be saving a few dollars but…. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth- We’re truly sorry that your order arrived damaged. We take our clients' feedback to heart and continue to improve our service each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
color was far from what was expectedcolor sent was almost black when i have been buying a medium copper color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathryn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
ScamPlease do not attempt to charge my card again because i haven't subscribed to a plan. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKelisha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleUne catastrophe. Deux flacons censé être de la même couleur et racine clair et des mèches foncé cendré. Obligé de refaire une coloration pour essayer de rattraper tout ça. Plus jamais. Si je pouvais j'aurais mis zéro étoile 😡 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarine C. – Nous vous remercions pour votre retour et sommes sincèrement navrés d'apprendre que vous n'êtes pas satisfaite de votre couleur. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur! Nous vous invitons à consulter vos e-mails : l'un de nos conseillers vous contactera prochainement afin de trouver une solution dans les meilleurs délais. |
ColourNot enough ash. The colour had too much yellow. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not satisfiedThe color is really pretty, but it left my hair feeling very rough and didn't work for me. It also didn't cover the grays around my face. They're still showing. I wish the formula were a bit gentler and provided better gray coverage at the hairline." 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMariam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Fades and isn't enough product for my long, thick hairThis would have been really convenient if the color didn't fade so fast and if it always came with a bottle for the roots and ends like the initial order does but unfortunately it only comes with the bottle to do your roots and being that it fades so fast, just doing the roots isn't sufficient as you'll end up with different colored roots and ends. If it came worth 2 bottles each time at this price I would have continued to order it but as it is, it's not worth the money. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTami- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |