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Color Set
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67.686 Verifizierte Kundenbewertungen |
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Purple?My colour set was supposed to be dark brown (red copper). Not at all delighted to have followed instructions, and end up with magenta roots wherever I had grey, and then no evident colour on the rest of my hair. The top of my hair has ridiculous purple streaks that abruptly stop, and then my regular colour starts. Thankful I ordered a demi permanent bc it's really bad. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Definitely not in the blonde familyI ordered a dark blonde and this turned out into a very dark brown color. I couldn't be not disappointed and not I'm stuck with a super dark color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - We truly appreciate your feedback! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too lightWas hoping for a darker color. Somewhat depressing. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Tammy, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not cover all grayDidn’t do a great job covering the gray hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great hair color the toner ruined my hairI have never had a disappointment with my hair color. The toner I got with my last order changed my hair color to a awful red. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTeresa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Charged without authorisationJust phoned customer services to stop an order that I did not authorise for £71 (hair dye and other hair products). They responded with that's it's too late to cancel as the items are already shipped and it will be at my expense to return the product. I have previously tried to cancel these products but it's near impossible on the website, and you can only delay, for these dates to creep up and you get charged again. I explained this, and the customer services were less than helpful so when I explained that I'll be writing a review on how customers are held ransom to maintain orders without authorisation or an ability to cancel online, her response was "you do that". I was going to keep ordering the hair dye, but after this response, I absolutely will find an alternative option as this isn't an inexpensive product. Be careful! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTanya M. - We are very sorry to hear about your experience and understand how frustrating this must have been. Unfortunately, your order had already shipped and was no longer eligible for cancellation. We understand this is disappointing and will be reaching out to you by email to follow up and assist further. Please keep your eyes out for an email from us shortly, we want to make this right! |
This color did not lastThis was way too light and did not last. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJordan - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Did not cover greysUnfortunately the product did not cover my greys as I had hoped. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLissy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not as good as it use to beMy last order was really bad. It barely lasted 8 days and I didn't wash it after dyeing it. My white hairs were still lighter then the rest of my hair. The color seemed darker then usual. The color didn't seem to attach to the white strands. The dye rubbed off on my silk pillowcase. I did receive a free box, not sure if that was the problem, but I have noticed in the past 2 years the dye now barely lasts 2 weeks and the color doesn't adhere to the grey as well as it use to. I use to be able to go 2 months before my white hair started to show again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRenee - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Not covering grays entirelyI like the color but I am still struggling with it covering my grays at the tempLes. When I get it done at the salon, it covers just fine. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Pat, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |