|
Color Set
|
67.686 Verifizierte Kundenbewertungen |
|
Sortieren nach: |
|
Gray visibleThis time color only lasted a week and half, about 10 days and my gray on roots very noticeable, only washed my hair once during that time. not impressed this time with product. Thanks Debbie 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenHello Debbie, We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Totally disappointedI ordered this looking at all.the reviews online and was very excited to see my customized package with even my name on it. I followed the instructions and mixed the color and the developer in the bottle and shaked vigorously. Meanwhile i was tying my hair and getting ready to apply and next thinkninsee the bottle bulged and it started foaming and that was the beginning of my disappointment. After catching up the overflowed one and the remaining in container i started applying, as i have long hair i took an hour to finish it. As instructed left it for 30 mts and wahed it. Not even a single grey strand was colored, it was such a waste of money and time. I am glad i did not start a subscription. Really upset about this. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenHello Meena, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Colour has fadedWhen I dyed my daughter hair last week it looked lovely, the colour was perfect but after a few washes it has faded which shouldn't happen as it's supposed to be permanent and her blonde has started coming through so now looks streaky and dull. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenAndrea - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. |
Hair colourMy hair become extremely dry after few months I was very disappointed because i order ammonia free, i used ammonia free before for different company and didn't cause such damager as your colour, make me wonder if is genuine ammonia free. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenMarta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I didn’t like itThe color didn’t work on Some grey hair along ear line and sides of ear . I tried twice it didn’t touch at all It’s free from strong chemicals it’s a good point. My eyes didn’t tear after use I will not buy it again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenFarah - We are sorry to hear that you were disappointed by the grey coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you. We appreciate your feedback and the opportunity for us to make it right! |
Inaccurate color formulaI used to love my formula with eSalon, but this one was different. Not enough copper, too much blonde and it did not cover my grays well even though I saturated my roots! Very disappointed this time around. Does not even look like I colored it at all. I wanted it to look good because I have a beach vacation coming up in a week! 😒 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenPeggy - We truly appreciate your feedback and so sorry to hear that your color did not have enough copper. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Mauvaise formulationJ’ai demandé un châtain clair cendré pour mes cheveux qui étaient châtains clairs, je me suis retrouvée avec des longueurs châtains foncées et des racines rousses !!! Obligée d’aller chez un coloriste pour rattraper ce carnage.. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenMargot M. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration vous a déçue et que les solutions proposées par nos coloristes ne répondent pas à vos attentes. Nous restons à votre disposition si vous avez des questions. Une nouvelle fois, nous vous présentons nos excuses pour cette expérience qui ne vous a pas satisfaite. |
Damaged my hairThe chemicals dried and damaged my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenNorma - We’re truly sorry to hear that you experienced some damage that could have been caused by our hair color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. |
Unfortunately colour isn’t for meColour didn’t take on greys again and hair is washed out looking would much prefer a gold based brown 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenDanielle - We are sorry to hear that you were disappointed by the grey coverage again. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you. We appreciate your feedback and the opportunity for us to make it right! |
Good coverageThe colour covers my greys and had good coverage but this is not the colour I requested. Got no response from customer service when I contacted them. Very Disappointed. i feel like they have me a colour they wanted rather than what I wanted. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenVykki - We're truly sorry to hear that your color was not the one you'd requested. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |