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A little disappointedI colored my hair on March 22nd, and a week later I see gray hair's... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTessa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not satisfiedIt didn’t cover all my grays on top part of my head. Going to see if a darker color will do the job. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Sandra, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Problem with color didn't take still grayThe color didn't take my roots are still gray. I unhappy with this situation. I wish to cancel my subscription as soon as possiable Thank you Theresa Mazza Cantu 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTheresa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not impressedIce idea, though I didn't like the colour, it was washed off, not intense, weak formulation not covering the greys. So "no" from me 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Inna! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you. |
Horrible productThis color didn't even hold onto my hair it just washed out 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Adjusted color was underwhelmingThe red/orange/copper was not vibrant. I sent photos, and i still have not reached the results I was getting from boxed color at a fraction of the cost. Disappointing. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is orangeMy hair is literally orange. I ordered an ash brown and was brown before 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Heather, We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
EngañadaNo me queda el color que yo quiera me quedo igual como lo tenía no me agarró nada 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDeysi - Lamentamos saber que se sintió decepcionado por la cobertura de canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. ¡Realmente apreciamos sus comentarios y la oportunidad que tenemos de hacerlo bien! |
Une catastrophePlutôt sympa dans son petit emballage, notice facile à comprendre et à exécuter mais le résultats n’est pas du tout celui voulu j’ai obtenu les cheveux roux carotte alors que je suis blonde et demandais du blond plus clair! Après avoir tenter un nombre excessif de produit bleu avec une dépense de +30€ de produit puis être allée chez le coiffeur (+70€) ils ne sont pas tout à fait remis de ces reflet roux et j’ai du faire une couleur plus foncée ! Tout l’inverse de ce que j’aurais voulu ! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAgathe P. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information. |
The instructions were not great. I did better doing it my old way.The colour was good at first but faded quickly. I’m glad I tried it for the introductory offer, The fact that the colour faded so quickly is not reassuring to go forward with it considering the change in cost. I followed the instructions to the T, yet my roots weren’t covered. I thought I’d let that go for the first time, but I noticed the colour was not bright like I’ve experienced with other colouring that I have tried. There was no shine at all. It looked “blah” I’m sorry to say/ 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |