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Color Set
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67.669 Verifizierte Kundenbewertungen |
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Received Rebecca’s Color…I received the incorrect color, Rebecca’s color. To be sure Rebecca reported it by now also and no one took the time to contact me…or Rebecca is getting ready to be a redhead instead of a brunette… 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst product EVER!!!My hair was supposed to be ash blonde and it’s green and orange. If I could give it a no star rating I would. Don’t waste your money or time on this you will regret it tremendously! Now i have to spend hundreds more at a real salon to get it fixed! They ruined my hair!! I’ll never use this product again!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKate - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My scalp is in agonyI had to wash it out within minutes, overwhelming stench and it hurt like crazy. Hair feels like straw and is breaking off when I try to brush conditioner through. I'm absolutely gutted. 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeidie - We’re truly sorry to hear that you experienced an allergic reaction while using our color. Upon reviewing your profile, we see that you have already informed our team. However, please check your inbox, we have emailed you the list of ingredients in case you wish to check it with your doctor as well. On behalf of the team at eSalon, we wish you an easy recovery and don't hesitate to contact us if we can help you further! |
Pas reçu ma commandeJ'aurais bien aimé pouvoir tester le produit avant d'émettre un avis négatif mais je n'ai pas reçu ma commande. Je suis déçue pour une première approche... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaïlys D. - Merci pour votre commentaire. Nous vous remercions pour votre patience concernant nos délais de livraison. Nous allons revenir vers vous par email afin de vous donner plus d'information sur l'envoi de votre commande. À très vite ! |
Didn't cover greys, colour not noticeableUnfortunately the colour didn't cover my grey hairs, followed the instructions to the minute, very disappointed with the outcome, can't tell my hair has been coloured. Going to have to re-dye with a box colour now. Gutted 😢 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMrs S83 - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color. Please, check your inbox, we have reached out to you via email with next steps. We appreciate you reaching out to us and giving us the chance to get it right. |
Color faded quicklyThe color was great while it lasted! Unfortunately it didn’t last a week. :-( 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Sara, We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Don't loveI was excited to try this until my results were not good. Firstly, the smell was a little overwhelming for me but IF the color looked great, i wouldn't care. I selected darkest brown. It appeared light my on my roots! Ive never had an issue like this before. Its embarrassing! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Marisa, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
While processing the roots the bottle started to bubble over!Second time this has occurred.The bottle bubbled over while my roots were processing. 8 don't know what is going on with the QUALITY department but something has definitely changed and not for the good!! Never had an issue before 2022. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Still hasn't arrivedShipped 26th January and I'm still waiting for my colour on 10th February. Previous deliveries came within days and I was very happy with the product. Now my colour schedule is off and I'm going to have to try to get a last minute appointment with my hairdresser or my roots will be starting to show for events coming up in the next few weeks. Very disappointing. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHelen - Thanks for sharing your experience with us. We are so sorry that your order hasn't arrived yet. Upon reviewing your profile, we see that our team has already assisted you regarding this matter. We truly appreciate your patience and, please, let us know if there is anything else we can do to help! |
Never arrivedThe product never arrived 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGladis - We are so sorry that your order hasn't arrived and we'll be happy to resend it. Please, check your inbox for more details and let us know if there is anything else we can do to help! |