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Color Set
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67.669 Verifizierte Kundenbewertungen |
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Bons produits mais pas du tout la couleur demandéeQualité et soin j'ai adoré les produits, mais le suremballage pas très ecolo en plus de faire sale (partie bleu déteint sur tout les produits dans le coffret). J'applique à la lettre le produit à la racine puis celui pour les mèches (plutôt rose framboise) étonnant pour faire du roux... Je me dis "attendons le résultat". Je lave bien mes cheveux, les sèche et fais mon brushing... Résultat la couleur tire bien sur le rouge et non un roux léger comme demandé. Alors pour moi c'est la dernière fois ! Dommage que je ne puisse pas montrer ça . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaurelyne M. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider. Veuillez vérifier vos emails pour plus d'informations. |
Don’t covered my grays.My roots came out very light brown, I can see all my grays . The rest of my hair is dark . Also my hair looks very dry and it made my hair more frizz. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Maria, We are sorry to hear that you experienced dryness after using our Hair Color and were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I want to cancelCANCEL my plan,I do not want to receive any more proucts from e salon.CANCEL!! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLauren - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details. |
Didn’t workThe colour didn’t take to my hair at all It looked orange for a day or so then just faded and within a week or so washes our completed 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Tanya! We are sorry to hear that your color faded. Please check your emails, we just got back to you to help you further. |
Not even closeI explained that I wanted copper orange hair (not fiery red) multiple times. Customer service was nice but that's the only good thing I have to say about this company. They sent me two "reformulated" colors for free so I guess I appreciated that even though they ruined my hair. Was going from platnium to orange copper. They knew I was platnium from day one. 1st box the "colorist" felt confident that this would be no problem. Color washed out pretty much instantly. 2nd "colorist" I talked to thought a permanent rather than a demi was best. 3rd "colorist" said it would be a process which I understood due to previously being so light and my hair is very porous. I don't see why, if I needed a filler (which I did) they didn't explain that in the beginning. If you ask to speak to a manager, she is nice in a passive aggressive way. She understands why EVERYTHING was formulated. Even if you had one say demi perm the next say permanent and the next (last) say demi. It's a waste of your time and your money. I appreciated the refund but 20 something bucks can't undo the damage my hair has suffered due to this company. I honestly don't believe a single one of them are licensed. Look at the requirements if you want to work for them. Bare minimum. Don't be fooled. You're better off with box color. Pretty much the same thing. Sara and Genevieve were my colorists if I recall that correctly. Not impressed ladies. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBritini- We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CouleurBonjours, ce n'est pas la peine de me faire une autre coloration, je ne recommanderais pas chez vous. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSonia O. - merci pour votre commentaire. Nous sommes désolés d'apprendre que vous ne souhaitez pas poursuivre avec nos services. Nous allons revenir vers vous par email afin de vous aider. À très vite ! |
colorwhy the color fade after shower in 2 days 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRon - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Great Customer ServiceWhile I have been unable to get a color that I like and meets my expectations, the customer service team has been fantastic. They have tried numerous times, at no expense to me, to satisfy me, but the color is just not what I want. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenThank you for your feedback! Our team of licensed colorists and customer service love being able to craft the ideal shade for our clients at home and provide amazing customer service, we are always happy to help make adjustments to your color. I am terribly sorry we could not formulate the right color for you. Please keep your eye out for an email from us! We truly appreciate your feedback. |
Toluene & PPD chemicalsRead that product was vegan, however, information was misleading. Contains 2 types of toluene, standard PPD found in hair coloring & rescorcinol. Will not buy again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email so, Keep an eye on your inbox for more details. |
Color didn't takeGray didn't cover will not be trying again 😡 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Nicole, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. I hope you'd consider letting us formulate your color with Better Gray Coverage, we truly appreciate your feedback and the opportunity for us to make it right! |