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Color Set
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67.669 Verifizierte Kundenbewertungen |
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Not the color I wantedI am a natural red head and the color only brightened it. I wanted to go to a beautiful blonde. This was so disappointing. 😮💨 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
UnhappyMy beautician colored my hair on a Wednesday. A week later my gray is showing. Hair color is more like a rinse instead of a dye. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErnestine - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
DisappointedVery drying, contains ammonia and didn’t cover my grays at all 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Your website is deceptive.I DID NOT SIGN UP FOR AN ONGOING HAIR COLOR DELIVERY. I AM NOT PAYING FOR THIS SECOND DELIVERY YOU TOLD ME ABOUT - AFTER, CONVENIENT FOR YOU, RIGHT - YOU SHIPPED IT . YOUR PHONE HELP IS NOT AT ALL. YOUR WEBSITE MAKES IT DIFFICULT TO SAY NO TO SUBSCRIPTION BECUASE ITS HIDDEN FROM THE ONLINE USER UNTIL YOU CREATE A FIRST ORDER - AND ITS ONLY AFTER THAT FIRST ORDER CAN I FIND CANCEL OR HOLD. I DO NOT EVER WANT ANY ORDERS FROM ESALON AGAIN. I AM NOT INTERESTED IN YOUR FLOOD OF MARKETING EMAILS EITHER. DO YOU THINK PEOPLE COLOR THEIR HAIR EVERY OTHER DAY????? THE COLOR ITSELF WAS NOT GREAT AND ITS DIFFICULT TO USE. BUT MOSTLY ITS YOUR DECEPTIVE SALES PRACTICES THAT CAUSED THIS REVIEW. I NEVER SIGNED UP FOR A SUBSCRIPTION, AND YOU MAKE IT DIFFICULT ON SITE TO FIND AND CANCEL. THIS IS THE ONLY WAY I CAN CONTACT YOUR COMPANY TO MAKE THIS COMPLAINT AND TO CANCEL. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
RegretMalgré l’ajustement demandé pour être sûr ma couleur naturelle de base (roux cuivré foncé), suite à une première commande trop foncée, je me retrouve une nouvelle fois châtain foncé ! C’est une déception!!! J’ai cette chance d’avoir une couleur de cheveux peu commune et pour la deuxième fois vous me l’a gâché. C’est un grand non merci pour votre offre ! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmilie D. - Merci d'avoir partagé votre expérience avec nous. Votre satisfaction est très importante pour nous, c'est pourquoi nous sommes sincèrement désolés d'apprendre que nous n'avons pas répondu à vos attentes. Nous allons vous contacter par email afin de vous aider et nous restons à votre écoute si vous avez des questions. |
No goodNo good doesn't cover gray 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatricia - We’re sorry to hear that your hair color is not covering grays as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not as expectedHi, I did my hair last night and was disappointed as the color was not what I asked for. I wanted the burgundy color I received last time but in a permanent color. The color came out red, not burgundy at all. It’s not terrible but not what I wanted. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKristin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible.Let it process for the time stated in the instructions. Hair still has a brown tint to it, not black and there was no blue at all. Will not be using this overpriced rubbish again. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Zoe! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Too darkThe colour came out as very dark brown when I selected medium brown. I stated that my hair is porus which was ignored it seems. Also, no Indication that I've sighed up for a 4 weekly delivery or the future costs per month. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Michelle! We are truly sorry to hear that your color was darker than expected. Please check your emails, we just got back to you to help you further. |
Great formulaHard to work with color over the Internet but I received a full kit for dying my hair at lower price than running to the store for dye! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCabdi - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |