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Color Set
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67.658 Verifizierte Kundenbewertungen |
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Unsatisfied and tiredThis is my third order trying to get the correct color. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRodolfo - We’re truly sorry that our color did not meet your expectations. We have reached out via email to discuss your color formulation and further assist. |
Never GoldenI've written a couple of times and still this has turned my really beautifully colored hair mahogany brown, not golden. I am so disappointed and now going to get this professionally fixed in a regular salon on Friday. I kept trying, but it's not at all what I've communicated or what is showing online. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGabrielle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
No me quedo como esperabaEl producto es bueno pero el color me quedo muy occurs, pense que iba a quedar mas rojizo, pero no se que hice, o a lo mejor mi cabello es muy negro 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Aura: Sentimos que tu color no haya sido como esperabas. Uno de nuestros coloristas revisará tu caso al detalle, y te enviaremos un email con la solución. Cualquier cosa, ya sabes dónde encontranos. |
Did not produce the color i expected.I expected to be a dark, ash brown. My hair is jet back with silver highlights. I look like I have a ton of grey hair when the light catches it. (I had no grey hair before). Trying this product was a mistake. The positive I will mention is that the started kit did come well equipped and the packaging was done well. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBree - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not Covering Gray, STILL Incorrect Color & Excessive BreakageDespite my extremely detailed CONTINUAL requests, the color in my kit is still incorrect! I require a light to medium copper, (the color of my hair), to touch-up my roots between visits to the salon. No matter how many times I've specified, I'm yet to receive a color remotely similar to that I've requested--light/med copper! I don't want burgundy, mahogany or anything resembling either, but that's what you continue to send - my color requests, to date, have apparently been ignored as I continue to receive burgundy, mahogany &/or variations/combinations thereof. I've had to get highlights because my so-called estyle "colorist" couldn't follow instruction, blended the wrong color & I didn't realize until it was too late. Moreover, regardless, of which color you send-- NONE of them cover gray. I followed the instructions (time-periods) carefully, but still the gray in my hair remained. In addition to the aforementioned, and most upsetting of all, is that your hair color BREAKS-off a great deal of my hair each time I use it. As stated, I followed directions precisely & was very careful not to leave it on longer then instructed. I realize there is some breakage when coloring, but this is much more than experienced previously or since- if I use much more of your color I'll be bald & won't have to worry about hair color &/or covering gray! I'll rather be shopping on wig sites hoping they know the difference between copper, burgundy and mahagoney so I won't be completely doomed! 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJuliette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It is extremely dark darker then beforeNot happy with how dark it came up with time 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarthalyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn't cover my gray hairI'm just disappointed. The color kit did .it cover or mask or color my gray hair at all. It only made them stand out even more after I put the color on my hair. My mom tried this company last year and her color turned out great. So I am not sure what happened here. Bummer. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKristin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DO NOT DO ITYou cannot EVER get it to stop. I am having to procede with a fraud charge with my credit card company. I am out of the country and they keep sending it!!!!!!!!!!!!!! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDallas - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Productos buenosEl producto me gusta el problema es qué de 3 e recibido solo un pedido salió el 9 y hoy es 20 un desastre el correo no sé ni qué pensar si cánselo o no espero mañana para hablar con una representante 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Blanca: Sentimos que sigas esperando por tu pedido. Descuida, revisaremos lo ocurrido y te daremos una solución. Por favor, chequea tus emails, te acabamos de escribir. |
not what I requestedI can tell without even trying this shade that it will NOT work for me...I want reddish to golden highlights and a deep rich shade... can you send me another mix? you do not need to send the developer ...just a color adjustment. Or send me some gold/ red tint I can mix with this currant mixture. I am so disappointed ... 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Pam, thanks for reaching out. We are sorry to hear that the color wasn't as expected. Your colorist will review your case to provide a solution. Please chekc your emails. |