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Color Set
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67.649 Verifizierte Kundenbewertungen |
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Color disappeared fastColor didn’t cover all my grays plus color didn’t last long two weeks 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoAnn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Slightly darker on ends than I wantedTo avoid the brassiness I encountered on my first try my stylist suggested a slight shade darker to remove golden tones. It came out much darker than the last box did. A bit darker than I wanted. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStefanie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
GRAYS!!!For some reason this one has not lasted, my grays are coming back sooner than they normally do. Not satisfied about this. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCynthia - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Not enoughGood product but never seems enough of it for my hair and have to stretch it out so the colour doesn’t last as long as it should 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKelly H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear you don't have enough product for your application. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't do much!Sad to say my first experience wasn't the greatest. I had high hopes because my hair was actually back to it's original color (dishwater blonde) so I thought going light ash blonde would have been easier than in the past. I asked for light ash blonde, sent a picture and followed the instructions to a T! It barely looks like I did anything. My hair is still what I would call a dark to medium dishwater blonde, not "light" at all. My darkest roots have the peroxide lightened blonde look (brassy) but that's about the only change. On the bright side, being a long time blonde both from a salon and at home, it could have been A LOT worse and I'm glad it did less than expected rather than making my hair crazy bright orange or yellow. The smell wasn't bad for an at home coloring either and even though I have longish hair, I only ended up using one bottle of each instead of two! In the future this color would actually be great for when I try to go more natural in the fall. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong color/highlightsI specifically requested alight (golden) brown with No Red highlights! When I followed all the directions, my hair was a dark reddish brown. It covered the 3 inches I had grown out during the pandemic. The tint rinse I used after increased the reddish color. The new shipment that’s yet to arrive is supposed to be applied only to the new roots...I’m afraid I’ll end up with “zebra stripes” on my hair. Terrified to re olor it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarilyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Complete color missI have been coloring my mousy light brown hair a vibrant light to medium red with violet under tones for two years now. I’ve used all methods from box kits at Walmart, crazy expensive salons, and yes even eSalon. I really want to use eSalon but for some reason each time I try the colorist continues to give me a brown shade. I am Not wanting red undertones on a brown base. I include updated photos of my current hair along with the photos I am hoping to attain without returning to my salon. Alas it was another miss. I will be uploading a current photo taken today with my now light brown golden roots on my dimmed, once vibrant red hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong ColorMy choice was too light. Product failed to cover stubborn grays. I need help from ESalon. The order before did a great job but when that one wore out the top of my head was pinkish/purple. So I need a color somewhere between the two orders that I selected. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DemasiadoDemasiado fuerte 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDaisy - Lamentamos mucho que nuestro color fuera más fuerte de lo que esperabas. Nos hemos comunicado con usted por correo electrónico para ver qué podemos hacer para remediar esta situación, de acuerdo con nuestra Garantía de satisfacción. Valoramos a cada cliente y esperamos poder ofrecerle un producto que se adapte mejor a sus necesidades. Esté atento a su correo electrónico para obtener más detalles. |
No gray coverageI had the sane issue the first time it didnt cover gray and came out to yellow. This time if didn’t completely cover gray. Would like to cancel 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWe’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |