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Color Set
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67.649 Verifizierte Kundenbewertungen |
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Como cambiar el colorEstoy tratando de csmbiar el color y la pagina no es de ayuda. Ni te deja ajustar o cambiar a un nuevo color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle - Gracias por tus comentarios. Una disculpa por tu experiencia que tuviste. Constantemente nos esforzamos por mejorar nuestro servicio y productos, y verdaderamente tomamos en cuenta los comentarios de nuestros clientes. |
Didn’t work..This is my second time ordering, I bought the same dark brown color. This time around the color did not stick at all! Pretty bummed out. I don’t think I will be ordering anymore. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChrystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst color everThe kit is nice, detailed instructions and everything you need. I was given brown root color with a bright red all over dye after asking for a nice, warm ginger. I now have to try to fix this two toned disaster. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not as good as previous shipmentsThe kit came and I did the same process as before, however, the color at the roots rinsed out with the shampoo 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color setJe ne sais pas , je n’ai pas encore reçu 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFlorence F. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre commande eSalon ne soit pas encore arrivée. Nous allons revenir vers vous par email afin de vous tenir informer de la situation de votre colis. |
SoloNo cubrió completamente las canas y el tinte alas 2 semanas se cayó 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Lorena: Gracias por escribirnos. Sentimos que la cobertura de canas no haya sido como esperabas. Estaremos encantados de revisar lo ocurrido, para darte una solución. Te hemos enviado un email. |
No lo he recibidoNo lo he recibido 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Cristina: Gracias por escribirnos. Sentimos que tu pedido no haya sido entregado todavía. Te acabamos de enviar un email con todo tipo de detalles. |
Lack of customs infoI have just received aN invoice for a customs fee higher than the product, which I didn’t expect since I have chosen the EU webpage and are billed in euros. Unfortunately I am not able to give a review of the product since I find it becomes too expensive, I would like to have had this information from the website upfront 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTina W. - Thank you for reaching out to us here at eSalon! We are so sorry for the trouble with the additional charges. We work closely with the government to ensure all VAT are prepaid when we ship internationally, so this should not have happened with your package. Furthermore, we have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. Please keep an eye on your inbox for more details. |
Too dark - previous colour not maintainedToo dark - colour turned out totally different from last time when it was perfect 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEstelle H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MehThe color never seems to turn out the same every time. Darks enough so I can cover my grey and outgrowth....but I’m def gonna need some color correction from a pro once restrictions are lifted 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |