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Color Set
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67.589 Verifizierte Kundenbewertungen |
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Few disappointments, but willing to try againThe color did turn out great, however, it was not mahogany. The level was right on, but I don't feel there was really much "red" at all. Also, I did not receive two pairs of gloves. I only got 3 gloves total. Which made the last step mighty difficult. (I did not realize I was short a glove until it was that time) Also, I have fine hair that is shoulder length, but it is super thick. I felt like I struggled to cover the last section of my hair, and then I didn't really have enough shampoo to wash it completely. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Loved the strand test but did not like the complete turn out.When I did the strand test everything looked great and I thought I would enjoy it but upon completion, I was not in love with the look. It is far too dark due to the light developer used and I feel that impaired the look. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTeniya- Thank you for your feedback! We are sorry to hear that your color came out darker than expected! Please keep an eye on your email for a message from us shortly to discuss your color further and see how we can reformulate to better suit your needs. We appreciate you reaching out! |
Not at all what I wantedWhen I selected a color, I expected red undertones but my hair is basically maroon and I followed the directions exactly. I would never trust this company again with hair color. The color I got was precisely what I DID NOT want. I am incredibly disappointed. I had to run out and buy other dye to fix it. It was embarrassingly red and cheap looking color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRandi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wayyyy too darkI had balayage done about six months ago and wanted my hair back to one color. My natural color is a dark brown, so that’s what I ordered. After dying my hair, it came out to a very dark brown/black. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCheyenne - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
The color was too darkHi all, the custom color that was made for me was too dark and had a brassier tone and I wish it was a lighter and no brassiness. Nevertheless, the color was good if the results were what I was looking for. In the future ordered, can you please fix it to what I want it and to my satisfaction. Thank you 🙂 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenQuafaa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
wrong colorColor not accurate. I wanted brown and ended up with black ugly hair. I'm embarrassed to go to work how can I get my hair color back? Please do not send me any more products as now I'm stuck with this awful color. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCynthia - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Not as convenient as you thinkI waited 3 weeks for delivery and then had to go to pick it up as it didn't fit in my mailbox. Then I found that the package was missing the second bottle. After raising this issue, I was offered a credit to order again, but would have preferred them to just send the missing bottle. The colour was really good, but the service is not as slick as the product 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy - Thank you for your feedback. We apologize for the disappointing experience your first delivery. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Poor gray coverageAnd this didn’t really bring my roots and the rest of my hair together at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelanie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
Mixed resultsPoor gray coverage. Love the color, but not working to cover the gray. Left solution on extra 10 minutes, with no better results. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKatherine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too drabI love the service and products of esalon. But this color adjustment was way off. Color is flat and drab. Wanted to tone the brassiness but now just a dirty dishwater blonde. Disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKristin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |