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Color Set
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67.758 Verifizierte Kundenbewertungen |
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Lot of hairlossI had a huge expectation from this brand. I have been following them from quite sometime. Finally bought the medium brown violet mahogany. Color is really rich. Love the quantity they provided compared to the box dye but..I had hairfall which I could possibly have for a month in a day.:( The color turned out more burgundy. Won't be using this product again. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDivya - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
This Company Keeps Fraudulently Charging My Credit CardBEWARE! This company never delivered my initial order, then keeps charging my credit card even after I've cancelled with them multiple times. This is a scam and I've reported them for fraud multiple times. Shame on you ESalon for the bait and switch. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJo - We're truly sorry to hear that your order never arrived. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Sono stata truffataA settembre ho pagato 10€ per una PROVA. Non è mai arrivato niente. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlessandra - Siamo veramente dispiaciuti che non abbia ricevuto i suoi ordini e che si senta truffata; ci teniamo a scusarci per ogni disguido che tale situazione ha causato. Il nostro team la contatterà a breve per assisterla ulteriormente, grazie ancora per la sua pazienza e fiducia. |
Problem w whole dealColor seemed different after mixing. After 35 minutes, and went to complete, the bottle was quite hot (that did not happen before). When done, the color did not cover the grey. my roots were showing. That hasn't happened before. Unfortunately not happy w this batch 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
la couleur n'etait pas bonne pour mes cheveux j'i du la faire par par un salon dle fait que eSalon garde notre cart de crédit et le débiter quand il le veut c'est pas correct. Il faut d'abord demander confirmation de la client. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Expertenfrida S. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Aussi, nous allons vous renseigner concernant l'Abonnement Couleur auquel vous avez souscrit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Mala calidadEste producto hizo que a mu cabello saliera mucha grasa, no fue bueno para mi cabello y mis canas nunca las pintaba completamente, para mi en lo particular su producto no funciona. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNemesys - Lamentamos mucho que nuestro color no cumpliera con sus expectativas. Tomamos en serio los comentarios de nuestros clientes y continuamos mejorando nuestros productos todos los días. ¡Esperamos seguir ayudándote a encontrar la perfección del cabello! |
Wrong colourI ordered a copy colour for my hair and it's gone darkish red. I would like myoney back or a free colour as this was not the colour I asked for 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLizzie A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
El frasco era imposible de abrirNo pude abrir el frasco de ninguna manera, incluso mi esposo no lo pudo abrir, revisamos varias técnicas para abrir el frasco y fue imposible, finalmente debimos romper el frasco y se perdió la mitad del producto, una tristeza 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMeliza - Realmente nos disculpamos de antemano por su experiencia reciente. Nos comunicamos con usted por correo electrónico para ver qué podemos hacer para remediar esta situación. Valoramos a cada cliente y esperamos poder ofrecerle un producto que se adapte mejor a sus necesidades. Esté atento a su correo electrónico para obtener más detalles. |
Terrible grey coverageI wanted to love this but I do not. Terrible grey coverage and now I need to recolor. So extremely unhappy with this. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No fue el colorLa verdad es que no me gusto para nada el tono que tomo mi cabello, ahora es más claro y cómo rojizo y eso no me gusta no se si sea necesario pedir un tono negro 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth - Lamentamos que no esté satisfecho con los resultados de su pedido reciente. Vemos que su colorista revisó sus comentarios y ajustó la fórmula para su próximo pedido de color para ofrecer resultados que se adapten mejor a sus necesidades. Esperamos escuchar pronto sus comentarios sobre esta nueva formulación. |