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Color Set
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67.686 Verifizierte Kundenbewertungen |
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Quiero desactivar mi plan de color.No me gusta ami no me cubre ni las canas. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMatilde- Lamentamos saber que se sintió decepcionado por la cobertura gris de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. ¡Realmente apreciamos sus comentarios y la oportunidad de que lo hagamos bien! |
To drab.I would like a sunny yellow blonde☀️ 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarol- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will review your comments and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Very messyI liked the color ok, but found the formula, as opposed to another brand that I have been using for two years, very watery and messy. Also, my color was very dark. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAllison- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
no root coverage!I followed each step and when I was done with the rather lengthy process, my roots still had barely any coverage. I typically use satin hair color in a 1B and with the description of your product I was expecting an actual blue black color. This was not the case. When I was doing the questionnaire there wasn't an option to order a darker blue black color. I'm very frustrated because this process took so long and the pay off was VERY DISSAPOINTING. I don't believe I will use this product in the future and do not recommend this product to anyone let alone my loved ones. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaitlin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the right colourI asked for copper red, it went dark brown. Also didn’t like how dry and dead it made my hair feel. Trying to figure out how to cancel the next order. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBernadette - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
What an awful customer service!I finally purchased this product, after so many adverts on my Facebook feed saying how awesome iit is. Result is so much darker than any professional hair dyes that I had to remove the colour. I placed another purchase with a different colour, a lot lighter. They sent me the first colour again. When I reached out, I was told I had done something wrong. No attempt to resolve + an automatic text message just to let me know if I wanted to talk, the phone number was provided below. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDATG - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FadesFades after 3 washes. But I like the color it is for those few days. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAdrienne - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
ColorUniform color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Loved my color, but it dried my hair outI loved my color. However, my hair was so dry after, even after using the conditioner. I'm not sure where the issue was, never had that problem when coloring my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Quite disappointedI wasn't satisfied. The color didn't last a week. I will never purchase again. I'm not impressed at all 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGrace - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |