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Color Set
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67.669 Verifizierte Kundenbewertungen |
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Doesn’t workI didn’t get the result after following every single detail provided on the instruction. As i was trying to cancel, it offered to send a new formula to get the result. However, Sabrina asked to wait until I pay for next order and use the shapoo to fade the color. What is the point? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKristin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DecuBonsoir je ai été déçu de voir que ma teinture ne tient pas au bout de une semaine on revoie mes racines 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenYasmina - Nous sommes désolés d’apprendre que les résultats de votre coloration vous déçoivent. Notre garantie eSalon Coloration heureuse est primordiale pour nous, et nous souhaitons tout faire pour que vous réalisiez vos objectifs couleurs. Nos experts coloristes vont entrer en contact avec vous par email et seront heureux de vous aider dans ce processus. |
Totally DissatisfiedI chose an "Auburn" shade called Mahogany, based on the photo which appeared to have lots of ruby red tones. When I received my kit, the colour I received was called Dark Brown (Mahogany) and the little chart showed that it contained mostly dark brown, with some mahogany, and a little bit of copper. I worried that it would be far too dark, and far too brown, with not enough of the red I was hoping for, so I contacted the company via email and expressed those concerns. They assured me it had been custom blended for me, and it should be perfect. I contacted them again to ask how I could review my order to compare the colour I had viewed to the one I received (because I was still skeptical), then contacted them again, to reiterate that it still seemed far too dark brown. I was told again about all of their thousands of colours and how they are custom blended. I went ahead and used the kit, following the directions. My hair is very dark brown. It's shiny. There is not much red. I am very dissatisfied. When I contacted the company to tell them about this experience, they responded with a form email that began, "We're sorry to see you go..." I am dissatisfied with the shoddy customer service, and with the colour result. I have been using drugstore dye on my hair for close to 25 years. I've never had such an inaccurate result ~ and I've never spent this much on it! I decided, since I was stuck at home, I would splurge, and give my self a really nice salon-type of experience, and customize my colour to exactly what I wanted. What a joke. I would describe the colour result I got as "Espresso." It's not a terrible colour, but it is most certainly not the colour I chose, and I knew it the moment I saw the kit. People working in customer service should listen to customers, and do their job. I did that job for years. Sometimes, a company gets something wrong, and you have to fix a mistake. That's literally your job. Just do it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathryn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Tried 3 timesI tried it three times, but the color still isn't right. I'm not going to re-order, again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandra- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Amazing colour!Really happy with the colour, covers all my grey but after two weeks the greys are appearing. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRuby R. - Thank you for your feedback! I am so thrilled to hear that you love our Enhanced Color. However I am so sorry that you felt that the color did not cover to the extent you needed it to. I appreciate you taking the time to try it out and share your experience with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover as expected, color was not dynamic enough (dingy color)Was not happy with the results. Followed instructions exactly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSuzie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn’t work: left hair dryBefore dying my hair was soft and recently cut and washed. After dying my hair is brittle. The only thing dyed was my roots that’s it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Tried to cancel, but sent another shipmentMy hair became very thin and kept falling out after using this product. I cancelled my account, but they sent again! Now I have to inform credit company to not let any more charges go thru. Ugh!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
NooooooooooDidn’t work at all. Just dyed my roots. Chemical smell made my eyes water. Waste of money. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSkyler- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Great color, poor grey coverageI loved the color and thought it was spot on. Unfortunately, even though I left it on for a while, it really missed a ton of grays. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSarah- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |