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Color Set
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67.649 Verifizierte Kundenbewertungen |
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Not impressedI find it is just like any box I use it lasts even less won't buy again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I wantedI asked for a light brown with hints of copper. I instead I got a hair color of a red head. I am extremely dissatisfied with my hair color!! I would either like my money back or a correction and a new color kit of light brown hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color, textura 👎El color que pedí era un poco más claro que el que tenía, me llegó y me lo apliqué y me quedo demasiado obscuro aparte mi pelo quedo tiezo como encerado :/ No me gustó, arruinó el color que tenía y ahora tendré que esperar para volver a aclararlo. Quiero cancelar, y no quiero que me lo vuelvan a enviar! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEsperanza - Lamentamos saber que su formulación de color salió más oscura de lo que esperaba. ¡Garantía de la felicidad del color al rescate! Un experto en color se comunicará en breve por correo electrónico para trabajar con usted a fin de encontrar una resolución y acercarle un paso más para alcanzar sus sueños perfectos. |
colournot for me , went horrible colour , now i cant seem to cancel orders as doesnt show you how . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKat- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not Good at all!I followed all the directions and it was terrible! Please discontinue. DO NOT send any more! This is not for me! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEunice- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Clients typically have much better results when a current photo depicting your starting canvas is provided. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not worth the moneyThis was probably one of the worst colors I have ever used. First of all it didn’t color my grays at all. It’s left my hair hard and very difficult to comb. I have already spoken to someone about this and she said she canceled my next shipment. With that bring said PLEASE DONOT SEND ME ANYTHING ELSE!!! I got better coverage with the bottled color I get from Walmart for $2.97!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichele- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care agents to resolve your concern. Please let us know if there is anything else we can do to help! |
Don’t like this colorLeft my hair very oily 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCynthia- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. |
Color no deseadoEl producto no cubrió en totalidad las canas y no era el color deseado, de acuerdo al análisis hecho con los datos q yo aporté y las fotografía de mi cabello que adjunté 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSeidy - Lamentamos saber que no quedo satisfecha con los resultados de tu aplicación de color. Nuestra Garantía de Felicidad de Color de eSalon es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Por favor, no pierda de vista nuestro correo electrónico para sus próximos pasos! Realmente apreciamos sus comentarios. |
Repeated wrong colorI am unable to get the resulting color I am looking for - I asked for Golden Blonde and have shared that I have red in my hair naturally - which is important when attempting to achieve golden blonde according to every salon that has serviced my hair. Usually a colorist will only get this wrong one time before updating to correct to achieve the outcome. This has been at least four times and the color has not been adjusted despite my feedback. It is a shame, the color could not be corrected because I really like how my hair feels once I've used the included shampoo and conditioner. I'm sure my review would have been five stars if the color was corrected. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBolton- Thank you for your feedback! We are sorry to hear that we weren't able to get your color just right. It looks like we have reformulated/adjusted a few times per your request, however no photos have been provided. Clients typically have much better results when current photos for reference are provided so that our colorists can review your profile for accuracy and accurately advise you. We are happy to work with you to adjust to better suit your needs if we are able to. We recommend submitting a current photo in natural lighting and calling to consult with a colorist if you'd like to discuss options. Thanks for reaching out! |
Hair color was wrong!I feel I should be reimbursed for my hair turning purple. I ordered medium brown and my roots and part of my hair turned purple. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLori- We’re so sorry to hear that you were disappointed by the results of your color application. You ordered our Dark Brown Intense Pearl, which is a purple-toned shade. If your roots turned purple, it would have to be because your 2nd bottle (for the previously dyed parts of your hair) was applied to the roots, as this formulation was pure tone violet, while the color intended for your roots had Dark Brown base in it. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |