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Color Set
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67.766 Verifizierte Kundenbewertungen |
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ReviewI didn't like your hair color, it was to dark..It also doesn't give me gray hair coverage like I get from my box color I normally buy...I am extremely upset with the fact that I cancelled your services months ago and your company took it upon itself to continue charging me and sending me product without my permission !!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSabrina - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
ColorMy color faded within 4 weeks. I'm not sure I will continue this product 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Root touch-upNeed less copper more light brown tone. Do not like the brush, I think it needs more bristle to apply and should be stationary. I prefer to use my own hair brush to blend color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didnt like smellIt was awful 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDeatra - We’re sorry to hear that you did not like how our color smelled. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Not sure how to feelThe first time I used this product it covered my grays for about two month. The last two times I used it my grays showed back up after 2 weeks. I am leaving the color on longer but it's not making a difference. On the upside, the color matches me perfectly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTeresa - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Pros and ConsThis color was great indoors, with a rich deep undertone. I loved that. Unfortunately, in the sunlight it was WAY too red. My kids said I had pink hair. Also fades too fast, particularly on the gray strands. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStacy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Doesn't cover gray well.I follow the instructions but find the color doesn't cover my roots for much more than 2 weeks. The first time I used it, the color lasted longer. I stopped using drugstore brand hair color for this problem and thought I'd found the answer without having to spend loads of money for professional coloring at a salon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Red headingThe color is lighter than the original but it is still too dark for my taste. Love the easiness of coloring my hair though. I prefer lighter colors than this reddish strawberry. I will try it one more time just to ensure that the new configuration works better. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not what it used to beI give this product two stars because it used to work wonderfully for me when I started using it almost 3 years ago. It is a great color, but I have noticed that the color does not last like it used to. Within a week, my roots are already showing. And that is with using sulphate-free, color safe shampoo. It used to be there weeks before my roots started coming back, but it has consistently lasted me a week and I've had to use other root touch ups in the mean time. I'm not sure what has happened to this product, but I will no longer be purchasing. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAshley - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Gray coverageCoverage of gray hair is more challenging. I have to leave product on for total of 40 mins. This is quite a bit longer than other color products I've used. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBeth - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |