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Color Set
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67.766 Verifizierte Kundenbewertungen |
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Not satisfied with the colorI love the shampoo and conditioner but not happy with the color- it was a total disappointment 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRamya - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Very disappointed..The packaging was super cute, but that's where it ends. Washing the color kit made my hair sticky with a thick film and NOT washing out. It was a nightmare. It literally took me an hour to wash it out and I had to use dawn dish soap to get it all out. Now my hair is super dry and I'm scared to see what my hair will look like in a few days the next time I wash it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShelly - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Light brown hair this turned it BLACK!!!So for a bit ,this was a great product ,the past 2 have turned my hair almost jet black yet said light brown . Now can't figure out how to get it back to the right color without a professional job . If you can't get it right empty it and start again. I would expect in the least a credit back for the 2 so I can pay to fix this mess. I may try the other company who said they would never have mixed or labeled it wrong. This is a product that is going down hill fast in my book. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJacquie - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Not for meI had to dye my roots and my ends with two bottles I am used to using one bottle for everything. The color was too red. I did not get an even color in my hair, I have several light and darker colors. Everytime I wash my hair red dye is still coming out. I am used to dying my hair the color is off, way too red. I am not happy with this product sorry. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDesire - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Custom hair colorWas very unsatisfied with this product. My grey hairs returned in 2 DAYS!! And I followed the directions to a T and the color was just wrong, too 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Cancel SubscriptionCancel all future shipments. Not satisfied with your system. Did not cover my grey like I expected to do. I like Goldwell 5NN & 6NN. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFaith - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Beware - if you leave something in your cart you will be charged!My first order I found it to be okay. For myself, it didn't seem much better than the drug store version. My second order the order process was difficult because my internet was so slow. But, I decided to try it again, since it had been 9 months since I did try it. I went thru the process and afterward, I decided against it. I didn't hit submit but just closed the site. A few days later I get an email telling me my credit card didn't work. ( We had gotten a new one because some one hacked into our account.) So I just ignored the email. Then the box came. I called right away and spoke with a woman who was not very compassionate. She accused me of hitting submit and because I was in regular order, they somehow were able to get my new credit card number. I could return it, but I am way too busy to do that for the amount of the product. So this will be the last time I order from e-salon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy- We apologize that you were dissatisfied with your experience. Since you indicated that you were unhappy, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
colorI gave all my information and ask for a reddish color. The color dye is a horribly ugly color and it did not even cover my gray. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair colorStill to light. Try more toward medium blond. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoan - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not what I was expecting!The ease of ordering and receiving the product was great. The actual application was very easy. The directions are so easy to follow. My problem is...the color is not what I expected. You can barely see anything has changed. I chose the Lt Blonde. It does not look like the color I ordered. I would like to have it lighter if possible. Maybe a different formula or longer set time? I am up for recommendations. I posted my photos for you to see! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJudy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |