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Color Set
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67.686 Verifizierte Kundenbewertungen |
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I thought it was just my hair!But reading reviews, it exactly coincides with a reported change in the formula! My color used to last so long and now I have been leaving it in longer and still having gray roots. Please change it back! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBridget - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Color wasn’t rightI feel like in my explication of what I wanted I was very specific and the color I received just wasn’t what I asked for. I wanted it to be more mahogany reddish and when I used the color you could barely tell I had even dyed my hair. I haven’t had it on long enough to share how it lasts in the long haul but the original product I’m just not happy with. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMegan M. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pas le résultat souhaitéCommande livrée rapidement et bien préparée mais j'avais demandé un noir bleuté avec le bleu qui ressort bien et j'ai même pas de nuance bleu j'ai que du noir même à la lumière... déçue... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmeline - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nous vous invitons à vérifier vos emails, nous vous en avons envoyé un avec plus d'informations. Nous espérons de vous revoir parmi nous dans le futur et nous restons à votre écoute. |
Easy applicationIt's easy and looks great. The team is eager to make sure you have the best color and experience. They care that you love your color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Tracy, Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Perfect match!@I love this color.. full coverage for even the worst grays.. leaves hair amazingly soft and manageable .. you would never know it was colored.. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Joezetta, Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your custom Darkest Brown (Chocolate)! We truly value your feedback and look forward to hearing from you again in the future. |
The last 2 color sets were terrible. They would fade in a couple of washes.The last 2 colors sets were terrible. Did a poor job of covering my grey, made my hair very dry and would fade out in couple of washes. Very disappointed. Dec 2021: yet another disappointed coloring experience the last couple of times. Didn’t cover my grey hair at all and made it look even more dry and brittle. I am going to cancel my subscription 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Doesn't cover gray hairI'm done with your product. It doesn't work covering gray hair. I'm cancelling my account. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Asked for an color adjustmentAsked for a color adjustment and attached a picture of color wanted....got the same color as ive been ordering...very disappointed. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSharon E. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color pulled the shade of asked to decrease in my previous feedback.My prior color order I had asked to decrease the red in the color because my hair pulled the red car too easily. I was told adjustments were made. After i colored my hair is was a very bad and fake looking strawberry blond. I had wanted a lighter shade and this was NOT what i had wanted. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWhitney N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color changedRequested less brassy and better gray coverage. Just colored my hair and it was to dark from the last time. Not sure what changed? Please let me know what happened. Thanks Cheryl 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |