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Color Set
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67.695 Verifizierte Kundenbewertungen |
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Custom color setI talked to Brianna and told her I wanted a color that they had on their website of a woman pictured. So she asked me to post that picture and to post my picture now currently, I had already posted a picture pre Covid. She said once those were posted she would get my color going and send it out. I was under the impression that she was looking for the pictures and that that would be done. I guess that wasn’t the case. I waited and waited and nothing was done so I called back in and got Pam. She said she was also a colorist. Trying to explain the situation she said she could help, so I trusted her. She said that they would expedite shipping and they did which was great. The colorist ended up being someone else and I didn’t get the color I asked for. I saw that it was medium blonde, I am not medium blonde but then it had extra chemicals that they hadMixed in so I trusted them. You can’t tell until it’s done. I’m a medium blonde now. Was not before. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Previous dye not rightThe 2nd to last dye was messed up, I told you and you sent me a free one. My hair has not recovered and is falling out. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLeAnne - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Wrong colourHi, I am so upset about the color, it could have been mixed somehow while being prepared. I ordered Copper color. The result was unbelievable - my hair now is dark brown instead of copper. Egidija 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEgidija J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
VERY DisappointedIt did not cover my gray hair well nor is it consistent colour throughout. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKatherine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
First time userI ordered a dark plum color. The results were not even close. Also, I didn’t have enough product for my long hair. Bummer. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Justo el color que quería!Muy bueno , el tono es excelente! Me cubrió las canas muy bien 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErica- Gracias por sus comentarios y nos alegra saber que está disfrutando del color y la experiencia de su eSalon. Nos encanta poder ayudar a nuestros clientes a lograr resultados hermosos con la calidad de un salón en casa. ¡Esperamos poder mezclar tu próximo color pronto! |
Felt luxuriousTruly personalized! It is so custom that I felt like I was getting a service for the rich and famous. LOVE IT 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRebekah - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Color was trueEasy to use and the color was as pictured. I have used other brands and the color was always too dark 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMartha - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and your smooth results! We appreciate you sharing and Happy Coloring! |
Hair colourVery good colour match. Lovely shampoo and conditioner 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love it.Absolutely love these products 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBonnie - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |