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Color Set
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67.726 Verifizierte Kundenbewertungen |
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I loved it!I used it once and then decided to go back to the store brand. After coloring hair for the 3rd time in 3 weeks and still seeing greys, I decided I was wasting both my time and my money doing it with the store brand and so went back to eSalon. So far it's been 3 weeks. No greys and no roots showing. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Custom Color SetThe color is spot-on! It is easy to make changes to the color, tone, etc. is easy to do. However, the product doesn't do very well on the gray hair in the front - but the salon has difficulty hiding those hairs as well. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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My hair is an orange colourMy roots are an orange colour not blonde 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenClaire M. - We truly appreciate your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Your colorist has been in contact via email and will be happy to assist in this process. |
La couleur n'est pas malLa couleur est correcte mais ce qui me gène c'est l'ammoniaque. Lors de la pause ca m'a pris les poumons c'était insoutenable. Je ne recommande pas pour ceux qui sont asthmatique ou qui ont des problèmes de poumons. Beaucoup trop agressif. J'ai essayé mais je ne recommencerais pas. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Expertenchantal B. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que l'odeur d'ammoniaque vous ait dérangée lors de l'application. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente, nous vous contacterons pour plus d'information. |
OrdersNot satisfied with recent or past orders 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoyce- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did not change color of my rootsI Was very disappointed after 6 months of not coloring my hair. My roots did not change color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMitra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No saturationI'm actually cancelling my order because I've tried it twice now with adjusting the color, and I still wash my hair one time, and the color is gone. I'm very dissatisfied. I think I would do better with using Sally's or Amazon and picking my own hair color. I'm very very dissatisfied. I wanted the blackest black, and after the initial wash, my hair is still medium to dark brown. Won't be doing this again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAshley- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Shady companyGot a second order in the mail today. They claim I ordered it. I didn't. They claim that when I filled out their questionnaire I said I would like to color my hair every eight weeks. I don't. they can't show me the questionnaire. Sarah C answered me with a NOPE when I asked to see my records. Don't get scammed by eSalon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSheri- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
SALUDOS. NO ME GUSTÓ EL RESULTADO...ACABO DE TEÑIR MI CABELLO Y NO ME CUBRIÓ LAS CANAS. ENVIÉ FOTO DEL RESULTADO. EL SHAMPOO Y CONDITIONER ME DEJAN EL CABELLO RESECO. PARECE QUE NO SON PARA MI TIPO DE CABELLO. NO LO VOY A USAR MÁS NO ME GUSTÓ EL RESULTADO. MUCHAS GRACIAS... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Iris: Gracias por escribirnos. Sentimos que el color no haya cubierto tus canas. Nos gustará revisar tu fórmula para poder darte una solución. Por otro lado, sentimos que el champú y acondicionador te hayan dejado el pelo seco. Por favor, revisa tus emails, te acabamos de enviar un correo. |
Too DarkI wanted to cover the gray root on the color that I had. I selected the correct colors. Changes were made based on a very, very, very, old photo that was still in the system. Please brighten up my look to match the current pictures I've sent. I also want to add back in the highlights that were covered up by the last color treatment received from e-salon 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDawn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |