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Color ChangeThe last color I got from you guys was actually much lighter than it should have been. The chart that showed the color was backwards with the blend, had the same amounts but the color turned out lighter, not really sure why. So far I have been very happy with your coloring products. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Coloration pas compriseNe correspond pas à ma demande, j ai résilié mon abonnement 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFlorence - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail ! |
Doesn't cover greysIt doesn't cover greys. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPooja- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
At the age of 70 I have decided to go with my natural salt and pepper hair thankSee above 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLiz- Thank you so much for your time with us! |
Hated everything my hair was dry and lifeless Madison Reed was far betterHorrible product left my hair dry and lifeless , a horrendous ammonia smell Madison Reed is a more reliable product and more pleasant to use 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It's okayI think I was still expecting it to be lighter. I normally do have highlights and I don't any more so I was hoping to get a lighter look without highlights because it's to expensive and you really just can't touch up the roots. Any suggestions? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCyndi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color setFor how much you pay, I don’t think it stays in any longer, and feel it’s Harsh for your hair just like store bought 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
You color is the worstDoesn’t cover grey. Leaves a weird golden:brassy hue. I ordered neutral medium brown. Esalon is the worst. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
CouleurJ ai demandé trois fois de changer ma couleur, c est toujours la même. J annulé mon abonnement. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatricia C. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Fenomenalme cubrió las canas en el último cambio que hice a mi color y me encanto! Gracias martin c. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |