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Color Set
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67.758 Verifizierte Kundenbewertungen |
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Not Quite What I Was Hoping ForThe hair color went in fine and did not leave my hair dry. However, the color was not quite what I had asked for and each week it just keeps getting lighter. My hair is several shades lighter than when it was first dyed; something that has never happened to me with previous hair dye. I always expect some change the first few washings but with each washing, my hair continues to lighten. Unfortunately, I will be discontinuing my use of eSalon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hated my first shippmentI requested a much lighter golden brown 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenYolanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Couleur non conformeLe rendu est beaucoup plus foncé que prévu. Je passe d’un cheveu châtain, à brun voire noir ! C’est pas cool ... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBéatrice - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nous vous contacterons par email aussi. |
Does not cover greysI ordered this color for two reasons.. grey coverage and to go a little lighter. The color covered my greys for a few washes and then washed out. The color was also darker than i expected, but lighted up after a few washes. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTara - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Don't BotherI ordered this product with high hopes for covering my gray roots. I received the product two weeks after my order was processed. ( I am practically in the same Zip Code). The color was a good match. It lasted for 10 days. I called Esalon and had a long chat with a colorist who tweaked the formula and said a replacement would be sent out immediately. Two weeks later-no color. When I called to find out what had happened, I was told they planned to send the replacement out at the next scheduled interval , whenever that was. The order was then RE-placed, and I waited again. It's now 10 days later; the order was picked up by the post office, but still has not arrived. Customer service said, fine do you want a refund? This is not our problem. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKate - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color seem to be a bit darker this timeiColor seems to be a little darker 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Root touch upLovely colour and easy to use but being charged same price or more for the root package as the full head package is a complete scam. Such a shame as I really love this colour but I can't afford to just throw money away right now. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCoreen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. |
Loved the color and the shampoo & conditionerThe color was perfect. The instructions were easy to follow. The shampoo and conditioner left my hair looking amazing! It was a bit hard for me to do the back since I didn't have anyone to help, but I managed to do it right. I may continue using this product instead of paying so much at the salon. I highly recommend this product. In fact, I have already recommended it to various friends. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Excelente!!!Me fascina mi colorista ... el color es increíble .. justo lo que estaba esperando!! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Just wow!The colour is beautiful, performed a colour change on daughter from bleach highlights to rich light brown. Spot on! I personally think I should have left on ends longer. She’s very happy! Thanks so much 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |