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Color Set
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67.758 Verifizierte Kundenbewertungen |
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Switching colorsI cannot find how to communicate with the right person. My hair, as shown in today's picture, has grown out to be silver-gray as my natural. I would like to color over the remaining blond to be a dusty or silver-gray color. Do you have this available and would you recommend it for me? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Color just rightMedium brown with no red !! Thank you 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Never been more disappointed.I never write reviews even for a bad experience in the past. I have a previous salon balayage done and wanted to darken by brass blonde while salons are currently closed. I answered the questionnaire and chose a dark brown mahogany option that would work on my current color. I wanted something with less maintenance, get rid of my brass, but still have a pop of color. After uploading a picture of my hair, Esalon instead chose the medium brown mahogany for me instead of dark brown. I called them regarding this as I immediately noticed that this color will still show brass and was lighter than what I was looking for. I was ensured that my color will come out darker and the formula suggested will not make my hair brassier. I decided to proceed, understanding that this formula will be made specifically to tailor my hair color needs. Today I dyed it and it made my hair even more brassier and an ugly copper color. My hair feels fried and extremely dry now when it never even did from bleaching it for my previous balayage. My salon hair looks like an at home nightmare. Before I started doing my hair at salons, I dyed my hair at home for almost 15 years. Now my hair will show in family pics tomorrow for my son’s first birthday party. I’ve never been so disappointed. I have contacted the company and currently waiting on a response for a solution. 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKass - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DamagedThe contents arrived damaged. The bottles did not seal & the contents leaked. I still used the product because I was desperate to get my hair done. I was happy with the results, but wonder if they would have been even better if all the product was able to be applied. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Downhill quality?Few years ago I used to like the products, but not recent one. Instruction booklet/sheet was not included in the box(No instruction) :Used be there Ammonia smell was very strong, barely open my eyes: I have never experience like this Very very drippy: used to be not like this 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSetsuko - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hair came out horribleHair color was wrong And very uneven looking I have dyed my own hair before many times 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGayle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not quite sure what went wrongCould have been user error? The shipping, packaging, instructions were all great. I tested a couple strands, the first time was orange, so the 2nd time, I left it on longer, and it turned out perfect. I put it on my whole head, and left it the same amount of time, and all the gray turned out orange. The only thing I specified in my order was not to be orange! I’m so disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHolly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
colorationvotre produit ne tien pas car au bout d une semaine et demi c est comme si je n avais pas fait la couleur car on voit toutes les racines et j ai un cheveux qui ne pousse pas vite car avant je fessait une couleur tout les 1 mois est demi et la se n'est pas le qu a très déçu et un peu cher pour se produit qui n est pas efficace cordialement 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFrançoise - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre coloration. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer une formulation qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’email envoyé. |
Wrong wrong colorI am very disappointed. The product is very good but I got an advice from one of your color experts and he sent me the wrong color. Tooo dark. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Missing the brush to applyI had no idea that i was supposed to safe the applicator brush from my first purchase. The refill was disappointing because it is really difficult to apply without an applicator. I've just gone into your store to try and purchase one and they are all sold out. Con't even find a way to repurchase the original kit with the brush. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |