|
Color Set
|
67.758 Verifizierte Kundenbewertungen |
|
Sortieren nach: |
|
The color is great. I am happy with it.I only wish that they would provide a color brush/applicator with each color kit. It came with my first one, but I didn't know I was supposed to keep it and I threw it away with all the emply containers. Why could you not include a new applicator in each kit? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
Poor customer service!I ordered this product a few weeks ago. Within a day or so of ordering (before the item shipped), I called because I had an unforeseen situation. I had to abruptly leave where I was staying and go back home. I had to leave in order to avoid being exposed to COVID-19. The person I was staying with needed to be quarantined and did not want to stay in a hotel. So I asked that the item be shipped to my home address. The customer service agent told me there was nothing she could do. I also wrote a complaint in the survey I was sent. No response. As of today, I have not heard from anyone and have not tried the product. Zero attempt to keep my business. Thanks but no thanks. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
Color did not last very long. Went to a strawberry blonde color.I had ordered a darker blonde color and it faded within a couple of days to a strawberry blonde. It's OK and I don't mind the color. Wish it was closer to the color I had originally chose though. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenMiranda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color match and gentleness to hair, but doesn't lastThe process was very clear and easy to understand and use. The color match was great, and I was happy with how my hair felt after coloring it. However, after a few washes the color began to fade and I could see a demarcation as to where the gray roots ended - the color on them was fading quickly. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Roots and ends entirely different colors...First off- this is actually really moisturizing? My hair feels so soft for the first time in awhile. Unfortunately, my roots are a completely different color than my hair! I followed the instructions completely and was excited for the results. However, I think that the formulation for the root color is different than the end formulation. Additionally, the "gold" blonde I chose looks more brassy than gold. Overall, it's a great price, and a nice product, but the color is so so wrong. --- EDIT : They sent me a new formulation with less gold and more "medium blonde". And, it's even worse. My hair has never been more orange and brassy in my life. Desperately trying to find a way to fix it. Really really bummed out. Not going to ask for a new one. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenLily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Adjustments?The color did not cover my grays and actually lightened my hair. I even sent photos of my hair when I placed this order and asked for a CUSTOM color formulation to match my existing hair color. Contacted ESalon five times and finally received a return email indicating that my colorist would contact me prior to formulating my new color and make the adjustments. Notwithstanding this -- I just received notification that they shipped the same color out without any adjustments! This is ridiculous. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenLoriann - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
RubbishReally disappointed. My colour turned out wrong again. Wouldn't recommend 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenLesley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color but roots out again in 2 weeksWhat’s the point. I loved the way it felt after application but roots are visible so fast again that I don’t see the need to use Esalon again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenKay - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beyond unhappyOrder was sent April 27 and as of may 14 has not arrived. No response from customer service after multiple emails to ask about my order. When I called customer service, they said the order was likely lost. They refused to expedite a replacement. Will have to wait another 14 days to receive. Not impressed with the customer service - falls well below that of other companies I have ordered from - especially given their business is all online. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
RootsDidn't cover roots as well as hoped. Not lasted many weeks at all. Tho easy to use I'm not going to again as I like better coverage 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenLouise - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |