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Color Set
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67.758 Verifizierte Kundenbewertungen |
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Exact colorWorked perfectly! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Color too dark, but hair feels soft and healthyColor is much darker than expected. I would choose much lighter color next time. Followed directions exactly. Used the provided Shampoo and conditioner which left my hair feeling soft and healthy. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRae - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Product is awesome - eSalon is working on getting the color right.(Just not pleased with the color even after last request to have it changed. Not trying to be difficult... but I want an ASH BLONDE - not a yellow blonde. It's a shame, because I do like the product... but I hate the color.) To be honest and 'fair'... I am upping my rating for eSalon... I do like their product much better than Madison Reid, which I had tried before... So I want to clarify... While I have not been happy with the 'color', (too golden, not enough ash) the quality of the product is exceptional. I love that my hair is still soft after coloring.. the product itself is not harsh AT ALL on my (normally dry) hair and its smells nice. My colorist has contacted me about adjusting the color again and I will also say that they are GREAT about responding very quickly and providing good solid customer service. I really appreciate that. I've decided to give it another go, and hopefully the third run will be the charm! Because I really do like the product itself, if I can get it in the right color. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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I am pleased with the colorI am pleased with the color. However, I am working with them to cover more of the grey in the front. I am a blonde. I may just need to leave it in longer. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love it!!This was exactly the color I was looking for, however I didn’t use bottle #2 of color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Wrong colorI'm absolutely fuming, I ordered a dark blond ash but when I was done with the coloring, my hair look like a dark strawberry blond border line red, NOT ASH!! I will never order from this company ever again. I should have read the reviews before ordering, so many bad reviews! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDaniele - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not sure if it was user error or notI bought this to cover my roots by myself. I was worried about overlapping especially in the back where I can't see so I don't think I used enough or maybe didn't leave it on long enough because the color did not match my previous color (this was my 3rd color set and the same formula as the previous one) and still looked like I had darker roots. I'm hoping the highlight kit will fix this and if not, I'll probably go to a salon to get it fixed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCady - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
3rd time wasn't a charmI continue to have issues with the color formula. Although I followed the directions precisely, my hair feels dried out and looks over processed. eSolon color isn't for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTheresa - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
not happywas so exited to use this product had high hopes.But my hair was just blk not nlue/black i asked for... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMay - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didnt get correct color and customer service was not goodI Tried to reach customer service by sending multiple messages since they give you that choice or a phone #. Sending a message is more convenient for me and I did not hear back in timely manner. I ended up calling since that was also listed as a way to contact them.I was told my color shipped. I told them it was wrong and was told by 2 different reps I REALLY SHOULD HAVE CALLED INSTEAD OF SENDING MESSAGES. (I sent 3 different messages) Then Esalon should take away the CONTACT info choice of sending a message if that wont get help or answere questions. Very disappointed in the color not being what I wanted but it could have been solved befor it was shipped if someone got back to me. I would have continued buying from esalon but to have 2 reps say I should have called was like saying it was my fault. They did Tell me to write return to sender on the box and put the package in mail and I will be refunded. The product,when done right is great but the customer service wont keep me coming back. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCraig - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |