|
Color Set
|
67.758 Verifizierte Kundenbewertungen |
|
Sortieren nach: |
|
Disappointed!I was so excited to receive my order. Not so much after using it. Color was way too dark. I had blonde hair and wanted to add some very light Auburn/copper. I even uploaded a picture of my hair color. I also had to wash my hair literally 5 times after coloring because the products made my hair so greasy/oily. Disappointed in my purchase. I'll be getting my hair done this week to try and fix it 😐 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenLinda- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution to better suit your needs. |
What a crappy hair colorJust tried my order and it truly suckz, my hair is so sticky, I can't get a comb or brush through it, it's never ever been like this from the salon or from the many colors I've done myself, I would NEVER RECOMMEND this stuff and will never order anymore!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenBarbara - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a Customer Service Representative to resolve this matter. Please let us know if there is anything else we can do to help! |
Don't waste your moneyThe chemical smell of the formula was too strong. The gray coverage began to fade after only one week. The directions were followed as directed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenCatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please be on the lookout for an email from our Customer Services Representatives to resolve this matter. |
ReviewA little less red next time, although I asked for it. I’ve gotten lots of compliments, just would like less obvious roots. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenMelody - Thank you so much for sharing your feedback. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Sticky residueWas extremely difficult to rinse had to wash my hair with regular shampoo at least eight times begin to dry my hair and still had a sticky residue close to the scalp and I've never had a hair dye that sticks to the scalp and stained the scalp as well 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenMelissa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Tried againI really wanted to get back to eSalon but this formula left my hair really dry. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenCara - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Didn’t get me to a cool beige blondeI’m so unhappy with my results. I take to bleach very easy coming from a dirty blonde natural (untouched!) hair type. And instead of a cool blonde color I was hoping to achieve, I have a horrible ginger strawberry blonde. WTF 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenStephanie- Thank you for contacting us! We apologize for any confusion. The product you purchased was hair color, which cannot provide the same results as bleach. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to discuss your color further. Please see your email for further information, and let us know if you need any further assistance! |
Very confused as to what the heck this color team is thinkingI politely provided a review of the product I received as ESALON ASKED ME TO. The color was great on the bottom half of my ends, which is what I told them. However, I expressed that the roots looked really terrible and not the color that I wanted. Instead of offering to send me a corrected dye to fix the bad 2 toned application, they notified me they made a new mixture, which was the OPPOSITE of what I expressed in the review. They made the entire color the ash brown (which was not ash it was a softener light brown which quickly became red after I dyed it). I am really not pleased with the quality of the dye either as it faded FASTER than boxed dye and my all over hair color is getting as brassy as my hair was before when I hadn't dyed in 6+ months (which looked terrible). So in conclusion I have 2 toned hair (lighter red top hair) and lengths that are somewhat darker and becoming more brassy. Also should note I use after color sealer to seal the cuticle and prevent oxidizing, wait 72 hours to wash my thin hair after colored hair (which takes dedication because it quickly gets greasy), and use salon formula shampoo and conditioners for dyed hair. Not impressed with the 100% satisfaction guarantee so far! Going to go out and get a box of dye to fix this before the holidays is what seems to be the answer. UPDATED REVIEW 2/10/19: It just keeps getting worse. a 3RD TRY, and the stylists/ customer service associates have ignored me again. I asked for ALL OVER PERMANENT DYE applications on both corrected orders and this 3rd one, they went back and gave me the exact same order as the first order I received which I complained about because it left my head TWO DIFFERENT COLORS. These people seem to be able to get it right, or follow through or listen to any instruction. I am beyond displeased. They did give me the same COLOR as my first order, and ignored all the rest of the instructions and my entire original complaint. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
Color me happy!Everything I needed to make a color change in my life, plus it was made just for me! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
Love my colorStarted in September 2018 and I really enjoy receiving the package in the mail with no worries. I like my color very much and the fact that’s no hassle at all to get it. Do it all in the convenience of my home. Love it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |