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Color Set
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67.740 Verifizierte Kundenbewertungen |
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Custom color set.3 great products for a very low price. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Dee Dee KComplete Kit ! Put together nicely , Color Great ! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDelia - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
TesterSuper! Cependant, les cheveux ne sont pas sec, sèche très vite et j'ai la sensation de cheveux gras. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHoustin - Merci beaucoup d'avoir partagé vos commentaires, nous nous efforçons toujours d'améliorer nos produits et votre contribution compte vraiment pour nous ici à eSalon. Nous sommes désolés d'apprendre cette mauvaise expérience avec notre couleur. Ce n’est absolument pas typique de notre produit et nous prenons vos commentaires au sérieux. Nous voulons y remédier et nous vous contacterons sous peu. Ne vous inquiétez pas, vous êtes couvert par notre garantie de bonheur des couleurs et nous ferons tout en notre pouvoir pour le résoudre à votre place. |
Second Attempt - A Bit Better than FirstHello Jennifer, Thank you for reformulating my initial color. I asked for better gray coverage. I compared the online notes from the initial color vs. the reformulation and both sets of notes (that I can see online) are identical. Should I expect to see a difference in the notes that refers to the better gray coverage? Regarding the results, this second time I used the bottle to apply the haircolor and not the brush/bowl method which I used the first time. I like the bottle application method better. After following the instructions, waiting the 40 minutes, then applying the leftover color to the ends during the rinse process, I am still experiencing a much darker result over the entire head than desired. I am not sure what additional adjustments can be made to the formula, the shampoo, the conditioner or to the method of application. What do you suggest? I would like to see if we can find something that works. Thank you and have a good day. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Christa.Thank you for sharing your review with us. For color adjustments simply give us a call at 866-550-2424 Mon-Fri 8am-6pm PT and Sat 9am-5pm PT. Additionally, you can click "Adjust Color" in your account to let your colorist know what you'd like. We have shared your feedback with your colorist, and they will be in touch with you shortly! |
EditedEdit: After a few days and in just the right light, I am finally starting to see the golden tones of my color, so I guess maybe it just takes time. I paid about 3 times what I would pay for store-bought color (which would have been acceptable with good results) and my hair looks exactly (I mean EXACTLY) the same as it did before I dyed it. Granted, I was going for subtle (but still visible) change. Sorry to say, I'm feeling a little underwhelmed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElisabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No ChangeJust looks Black, no Violet highlights....very disappointed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color didn't take and left hair nasty and greasy.I am very disappointed. I was very excited about using this product. My hair is the exact same color. The color didnt take at all. Plus on top of that my hair is very greasy and so nasty I am home from work today. Will never buy this product again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Good product, wrong color and beware of auto refillThe product overall was good quality. The color I chose was just way too dark for me even though it was the same color I buy from Wella. I did not send a picture in. I wished I would/could have made another color choice before realizing I was on auto refill. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Shauna. Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Ruined my hairProceed with caution. I am just recovering from using this product. My hairstylist (who does not color my hair) was shocked by how processed, dry, and fragile my hair had become. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Sarah. Thank you for contacting us. We are so sorry to hear that your hair has been feeling dry and fragile! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair color leaving sticky residueI always have a problem with it not wanting to rinse out completely. Takes several washings and days later before my hair feels soft again. Disappointed in product. Thanks 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Janna. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |