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Color Set
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67.740 Verifizierte Kundenbewertungen |
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Great colorI love this color. It looks very rich and natural. The shampoo and conditioner that come with the kit are awesome. Also, the step by step idiot proof directions are SO EASY to follow. I'm a believer!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love the colorLike the added cover for the ends 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Decent home hair color kitGray coverage is good and it is easy to apply and doesn’t dry out my hair. The home delivery set up is very convenient. My hair has turned reddish over the past year, however, and the red gets more pronounced as time goes on. I have not been able to successfully get the red tone corrected as of yet, so the home application looks good for about two weeks then starts looking too red. This is something I am working with my esalon stylist with. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Great productI love this, but would love it even more if it were a foaming solution to make it easier to do on my own. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Touching up rootsAt the moment, I’m only really maintaining the roots and there is far too much dye - it just seems such a waste. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love the productIts hard to do just the roots as I was used to doing all of my hair. Im sure I'll get better each time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Still does not coverI have less than 15% of my hair that is gray. My formula was supposedely adjusted with this shipment, but it still does not cover. Immediately after washing, the gray is still there. It just stands out even more... So disappointing. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJessica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
RatingI am trying to still order my free (compensatory) color you’d promised me. I requested it earlier this year. You responded that you would take care of me soon. Nothing about that has been communicated to me since then. ??? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Sorry not what I wantedMy hair on the top is the color I wanted the color on the bottom half is not the same color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Damaged product and wrong colorwhen ordering my second shipment how color I changed the color and send pictures as to what I wanted I was then contacted and told they could not do the exact color I wanted and then shoot me the product that I previously ordered with one extra Free bottle of ends Refresher. The issue was that the color they sent me was still on mahogany when I wanted a darker brown instead of medium brown with Violet instead of mahogany so I was not very happy with that then when I contacted support I told them that received damaged product as well as the wrong color and I then had to go by new color from a store because I had a vacation planned that now I would not have my hair die in time for and had to spend more money than I was planning on when they refunded me an early refund without sending the product back yet it was only $20 refund so it was $15 short of what I paid for my order. This has been a very stressful situation for me having to figure out things at the last minute for my trip spend more money than I wanted and then have to wait a week for my funds to be transferred back to my card and it wasn't even the full amount that I actually paid. I will probably never order from this company again. Hopefully this gets resolved one positive thing I can say about this company is the support team is very quick to respond to any questions and emails I sent they did respond in less than 24 hours of each email I sent so that is one thing this company does have good customer service support 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |