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Color Set
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67.740 Verifizierte Kundenbewertungen |
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Didn't cover all of my grayMy overall experience with eSalon has been mixed so far. My first shipment was a disaster as one of the bottles leaked during shipping and was not salvagable. So, had to wait for shipment number2. I have pretty long hair and it was daunting trying to follow the directions and not get the product all over me, even with the hair clips, towels, etc. When I finally finished and blow dried, my grays were not covered and that was one of my main concerns. The root color didn't match the ends of my hair, I'll chalk that up to the fact that it's hard to match up new growth to the old when changing a color. However, my hair feels relatively healthy and shiny. I haven't decided if I'll try a second shipment yet. I don't know if I'm impressed enough to go through the hassle again. Pros: Shiny hair, softer hair, good color on the roots Cons: Didn't cover all the grays, color on roots didn't match the ends, the application steps were tedious 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAena - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to get the ends matter resolved. We apologize that you were also disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to also get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Disappointed in the custom serviceI was quite hopeful, but wound up disappointed. I wanted to create some even harmony on the few years of dye and highlights that have left my hair a pretty wide range of shades and stripes, mixed with a bit of grey. I completed the lengthily questionnaire and sent pictures that pretty well illustrated the 'problem'. I was sent a root-covering kit, which doesn't make sense as it would only add one more shade to the mix. The customer service rep made no effort to try to rectify the situation, which seems odd for from a custom hair color company. I returned the kit, unopened. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - Thank you for your feedback. We apologize for the disappointing experience you had with our color and customer service. We're always looking to improve our service and products, and truly value everything our clients say. We see that a color specialist has attempted to rectified the matter. Please let us know if there is anything else we can do to help! |
Didn't cover gray.I filled out the question form, but it wouldn't let me submit. Anyway, this is what I said... The gray wasn't covered like it was the prior time. The lighter shade was better, but I still felt that it was a little brassy on the top. Maybe I need to keep it on longer (although I did the amount of time in the instructions). I am going to re-color it right away if it isn't too harsh and if it is okay with your formula. Can I have it sent immediately, so I can re-color? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLora - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Excellent!Leave my hair beautiful! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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First timeThis was amazing and so personalized to my specific desire. The instructions were so easy and the results just perfect! You all know your”stuff”. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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PerfectPerfect match and I loved it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love itLove the color! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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I really love the colorI thought I take a chance and order this hair color instead of going to the salon and paying a $100 everytime. So I just colored my hair last night and WOW!!!!! I love the shade the picked for me. I was wanting a ash tone and my hair color lady said that might not be the best choice. She was so right on with the color she made for me. I will be referring friends to eSalon. Thanks again for this wonderful color. RobinC~ 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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love it!!lots of compliments on my hair color all the time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Awesome!Great coverage! Left my hair shiny and beautiful! I even got comments from stylists! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |