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Color Set
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67.726 Verifizierte Kundenbewertungen |
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Love itColor is very natural looking. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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hair colorI like the product. It's just finding the right shade for me. The colors on my computer must be different as my hair color isn't the same as the pictures. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Great quality but color was too darkI love esalon! The quality is always great. I had to go to a local salon to transition from red to blond. After that I went straight back to esalon. The only disappointment this time was that my new esalon color was a whole lot darker than the blond color I was expecting. So my light blond is now a dark-medium blonde. That's a huge shame! I don't know if this was my mistake or the colorist change due to concerns about sending too light of a color. They did send several emails about that. I sent them pics of my new color to confirm that I wanted the lighter shade. So I am thinking it was thier choice. That is upsetting because now I will have to pay to lighten it again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Loved the Products, but!Loved the products, but my husband will not pay for it any more. O.k. I Go Grey! Thank You For you help. LOVED THE BOX AND PRODUCTS. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Be careful what you wish forGot the exact color I wanted and hoped for. It was beautiful. The only problem was my perfect color was too close to the gray/white I was trying to cover. It also had no contrast between my pale lily white skin tone and the beautiful blonde you created for me. I guess it's true what they say "be careful what you wish for". 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Hard way to communicateI sent a note about my color being darker when I wanted lighter, nobody responded and processed my order. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHanan - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Little to no changeFollowed the directions, grays did not get covered and there is little to no change in color. Was hoping for more. Second star for the fact that my hair got a nice deep conditioning. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Just a so-so productIt was messy to use and then I was unable to cancel my account. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJessica - We’re sorry that you were disappointed with your experience. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, issued a refund. Again, we apologize that you were unsatisfied with your experience. |
RootsRoots lighted fairly quickly. Color fading at 3 weeks. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. We will be sending you more information in an email shortly! |
Paste like haircolorI have been using hair color for about a year with great results. My last coloring turned into a gooey mess that took an hour to rinse out of my hair. When I tried to explain the problem to customer service I got an email staring I did not apply to roots correctly. Sorry you feel your inferior product was somehow my fault. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary order shipment. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |