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Color Set
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67.857 Verifizierte Kundenbewertungen |
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Colour too darkDefinitely not what I was looking for and too long to get responses. Much easier buying a colour I can see or going to salon. Quality of product excellent but colour not what I wanted 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Elizabeth, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Way too dark not what I asked forThis color is way darker then the color I requested and did do anything unlike what I’ve done before 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLiza-We are so sorry to hear that your color came out darker! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as expected,Didn't cover gray Very disappointed Cancel plan 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDeborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Résultat catastrophique !Très déçue par cette coloration – résultat catastrophique Je suis extrêmement déçue par ce produit. J’ai suivi les instructions et utilisé la coloration comme indiqué, mais le résultat est très loin de ce qui était attendu. La couleur obtenue sur les racines est très irrégulière et le résultat est particulièrement mauvais sur les cheveux blancs. La différence de couleur est très visible et mes cheveux ont maintenant un aspect beaucoup plus gris et terne. Pour un produit présenté comme professionnel, je trouve le résultat totalement inacceptable. J’ai pourtant respecté les recommandations d’utilisation. Je déconseille fortement ce produit, surtout si vous avez des cheveux blancs et que vous recherchez une couleur uniforme et naturelle. Très mauvaise expérience. Je regrette vraiment cet achat. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNatalia D. - Merci de partager votre expérience avec nous. Nous sommes sincèrement désolés d'apprendre que vous êtes déçue par les résultats de la coloration. Après vérification de votre compte, nous constatons que vous avez pu échanger avec nos coloristes pour remédier à cette situation. Nous espérons que notre proposition vous plaira. Nous restons à votre écoute si vous avez la moindre question. |
Did not cover greys! Left for 40minutes!!!I’m really sad to say I’ve not had the best experience with your formulas first one turned my hair black and washed out in a week. Second batch has not even covered my greys and left it for 40 minutes doing roots first :( 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNatalie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Juste un refletA peine un reflet,mes proches n'ont même pas remarqué ma couleur 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie R. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration ne réponde pas à vos attentes. Nous allons revenir vers vous par email afin de vous aider. Si vous avez des questions, n'hésitez pas. |
Messy and too darkThe set arrived and it was beautifully presented, with straight forward step by step instructions. I was disappointed with the colour though, I spent a long time choosing the shade and specifically asked for not too dark and no black and my hair looks black. Also, the final stage of the process where you add water to the bottle to blend the roots and main section of hair was extremely messy, even if you do it in the shower. I’m not sure I would use this system again, to be honest. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmma M. - Thank you for your feedback. We are so sorry to hear that your colour turned out much darker than expected and for the hassle during application. We will be reaching out via email shortly to assist you and help fix this. Please keep an eye on your inbox. |
Not quite the colour I was expectingI tried a different colour 2 years after my first try with E Salon and unfortunately faced the same issue I had before. Nothing like the colour chosen. I asked for a warmer colour to tone down my natural colour to a more warm strawberry blonde. Instead, I’ve got red hair. Not sure what’s happened really, nothing at all like the picture. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNatalie K. - Thank you for taking the time to share your experience with us. We're so sorry to hear that you're disappointed with your hair colour and that the final result wasn't what you expected. We will reach out to you via email shortly to help make this right. Please keep an eye on your inbox for an update! |
uneven and different shadeThis time the color was wildly different to what I expected. Again the roots and the ends are so mismatched and there is a definitive line between colors. I won’t be using again sadly. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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To darkNice product great coverage but to dark can it be lightened please 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan J. - Thank you for your feedback. We're so sorry to hear that your hair colour is darker than expected. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |