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Color Set
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67.686 Verifizierte Kundenbewertungen |
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Easy to follow instructions… didn’t workI was really excited about this, but I followed the directions exactly and nothing happened. The roots didn’t take. My hair is light naturally and takes color really well so I was very disappointed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Mari, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
MécontentementJe viens tout juste de recevoir la commande du mois d’avril ! D’ailleurs tellement ça a tardé j’ai complètement oublié la commande jusqu’à ce que je la reçois aujourd’hui. La couleur ne correspond absolument pas à ce que j’avais demandé et cela depuis la dernière commande chatin cendré Merci d’annuler mon abonnement. Bonne continuation Chahinez 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChahinez B. - Merci pour votre commentaire. Nous sommes désolés pour l'attente de votre commande et que votre coloration vous a déçue. Nous allons revenir vers vous par email afin de vous aider et proposer une solution. Nos coloristes seront ravis d'ajuster votre coloration selon vos besoins. Veuillez vérifier vos emails pour plus d'informations. |
Totalmente un desastreNo me gustó para nada no quiero más productos de ustedes. Estube que ir de emergencia al salón de lo feo y oscuro que me quedó el pelo 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Ruth: Sentimos que el color no te haya gustado. Por favor, revisa tus emails, te acabamos de escribir para poder ayudarte. |
Way too darkI requested color change back to original color that cam eout bright coppery color that I loved and I got a dark brown with barely a hint a red I will be canceling this subscription as this is my third try. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Jennifer, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not what i was hoping forMy color is dull after a couple of days. The gold tones are coming through when I wanted ashy tones. Too brassy....and really one toned, not multi layered color. Also the lack of ability to order highlights along with your color is disappointing. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShelley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Rubbish!Complete wrong colour , I ordered mahogany copper, when the dye was on it went dark purple when I was the dye out my hair is now a dark brown and the ends r a diffrent colour! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Vanessa! We are so sorry to hear about your hair's outcome. Please check your emails, we got back to you to help you further. |
Definitely not enough grey coverageEspecially at roots around the face, after colouring my hair is still grey as it was before. Not worth the price at all. Nice idea, but unfortunately not working. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Elke! We are sorry to hear your greys weren't fully covered. Please check your emails, we just got back to you to help you further. |
Did not cover my greysJust coloured my hair and it did not cover my greys - really disappointing!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Becky! I'm sorry to hear about your greys. Please check your emails, we got back to you to help you. |
Trop foncéeSuite à une dermatite du cuir chevelu, j' ai bcp de cheveux blancs, donc la couleurs est trop foncée pour moi. Il faudrait que je passe au cuivré blond..... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCouturier M. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration soit plus foncée que ce que vous espériez. Nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
This is an unreliable product and unsatisfactory serviceI have a 6 months customer history with eSalon, time in which I was in awe of them (at start) only to be let down by both quality of product (had dye sets not covering grays) and service (unanswered outreach, delays in order processing and delivery). I have just cancelled my order and subsctiption because of delays in both order processing and shipping. I am so disappointed! I would have been a long term customer, but I cannot keep being let down by this team and product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Denisa! We are truly sorry to hear about your experience. We deeply regret the frustration and disappointment you've encountered — especially after being a loyal customer for the past six months. Please check your emails, we got back to you to help you further. |