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Color Set
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67.686 Verifizierte Kundenbewertungen |
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Not impressedThe color was too dark. I really didn't see much difference in your hair color and the hair color I pay $10 for at Walmart. It didn't cover my grays well at all. The booster conditioner leaves my hair greasy the next day. The only thing I did like is that there is no color wash out in the water on your next shampoo. I will not be ordering this product again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Kelley, Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. (: |
Too dark was way off in colorIt wasn’t even close to medium brown and was very disappointing, way too dark. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color is not longer relevanttoo red my hair is grey now. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Horrible!Hair color was supposed to be changed to something lighter with more red. I have dark brown hair now with a hint of red after using my last order. I am PISSED!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLori - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Mauvaise couverture des cheveux blancsObjet : Réclamation concernant la coloration capillaire non conforme Madame, Monsieur, Je me permets de vous écrire pour exprimer ma profonde insatisfaction concernant votre produit de coloration capillaire, qui ne couvre pas les cheveux blancs comme annoncé. En dépit de mes attentes et des promesses de l'annonce, le résultat obtenu est loin d'être satisfaisant. Malheureusement, ma déception ne s'arrête pas là. Malgré mes tentatives répétées, je n'ai pas réussi à joindre votre service client, comme indiqué dans vos informations. Cette situation me laisse non seulement isolée face à ce problème, mais je me sens également lésée et arnaquée. Je tiens à souligner que la loi protège les consommateurs dans de telles situations, et je compte sur votre coopération pour résoudre ce problème de manière équitable. En vertu de mes droits en tant que consommatrice, je demande un remboursement intégral pour le produit défectueux que j'ai acheté. Je vous prie de bien vouloir prendre en considération ma réclamation et de procéder rapidement au remboursement. Je reste à votre disposition pour fournir toute information supplémentaire nécessaire. Cordialement, Jesus celine 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCeline J. - Merci d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que votre coloration vous a déçue et n'a pas couvert vos cheveux blancs. Nos coloristes sont disponibles en consultation et vont revenir vers vous par email afin de vous aider. Veuillez vérifier vos emails pour les prochaines étapes. À très vite ! |
Not exactly the right colour nowIt just seems too pink rather than golden 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Nano! We are sorry to hear the color wasn't right. Please check your emails, we just got back to you to help you further. |
Not receivedI cannot write a review when the product has not been delivered. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Christine! We are sorry to hear your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Grey hairThe colour was right but it did not cover my grey hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Tina! We are sorry to hear your greys weren't covered. Please check your emails, we got back to you to help you further. |
Horrible coverageThis product does not cover grays at all! I end up with a caramel colour over my grays & grays that were not touched. (My hair is dark brown) No matter how much they try to adjust my order, it’s always horrible. This is not a salon level product. My hairdresser has no problem covering my grays with professional salon product. Do not waste your money, as I have so many times! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color not uniform.I soaked my hair in the color…poured globs onto my hand after doing it all over and making sure all my hair was saturated. But afterwards, when my hair was dry, I saw that parts ( in the front left quarter) were not the same color…as if I hadn’t applied any color at all! It may be that I need to leave it in longer. Next time, I will apply the color to that area first and leave it in for longer than the instructions say. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Vikki, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |