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Color Set
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67.686 Verifizierte Kundenbewertungen |
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The hair color was completely crushed and colored my clothes, the parcelsThe packaging of this is awful, it's a very cheap plastic bag with holes in it, probably thinner than Chinese sauce. It spilled all over the place, all over the box, and damaged my clothes too. Do not recommend this company and surprised they are still in business doing shipping and packaging like this. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSasha - We truly apologize for the inconvenience! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Canceled all future ordersColor not Evan close to my color I canceled my membership Don’t send anymore orders Thank you S Denton 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShelby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Never received my orderI've never received my order and still don't have any reply from your company. It's a pity and very dissapointed. I was actually so looking forward to test this out as hair coloring prices has gone through the roof! Adele 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Adele! We are sorry to hear your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
No funcionaTodo está perfecto, el kit completo, la capa divina y todo lo demás pero el tinte realmente no es bueno, reseca el pelo demasiado y yo tengo mi pelo rizo, y cuando te lo pones es realmente frustrante porque te queda como una masa compacta que para quitarla es difícil, la verdad yo no lo recomiendo por lo menos a las personas que tienen el pelo rizo. Muchas Gracias pero no volveré a comprar. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Experten¡Hola, Ana! Sentimos que el color no haya cumplido con tus expectativas. Por favor revisa tus emails, te acabamos de escribir. |
ShockedDidn't cover grey's at all 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura - We’re so sorry to hear that you were disappointed by lack of gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is off, not for greys and made my hair fall outI've used other at home color and always use the darkest brown. That is what I ordered here but this was not dark enough so it lightened my hair giving it that orangish tint. I followed the recommended time but it didn't cover greys which was the main reason I needed it. I had put in the comments that my greys were hard to color when I ordered it so I thought they might recommend a longer time but it said 30 minutes so that's what I did. The worst part was the amount of hair that fell out when I washed my hair. I'm no beginner at coloring at home so I know to expect some extra fall out but it was excessive. 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrenna - We’re truly sorry that our color did not meet your expectations and that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on the next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Treating badly the customerI didn't receive my second item, yet they withdrew money from my account without my knowledge nor permission. Now, the third time, they withdrew money again and I deeply hope that they'll have the courtesy to return my money for two months, without charging me for their failure. This is why TRUST YOUR HAIRDRESSER! Magdalena Biela, Finland 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Magdalena! We are so sorry to hear your order hasn't arrived, and for any inconvenience with our service. Please check your emails, we just got back to you to help you further. |
Blotchy and uneven colorMy sister and I did my hair. She dyes her hair a lot and has an effective technique. Unfortunately, in spite of the meticulous care she took, the color ended up uneven and blotchy. Not at all satisfied. Looking to end membership if the next set does not perform better. Please help me! Pamela 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPamela - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Color Didn’t workWithin 2 weeks my gray was back…color didn’t take 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Subscription is a con your added without even knowing!Arrived late! Beware! Before purchasing they will place you on a subscription 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Michelle! We apologize for any misunderstanding with our Color Plan. This is optional, and it can be adjusted, postponed or cancelled at any time. Please check your emails, we just got back to you to help you further. |