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Color Set
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67.766 Verifizierte Kundenbewertungen |
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Color not rightThe quality of product seemed to be good but the color was wrong and now I have strawberry blonde hair. Also didn’t fully cover gray. I’d asked for ash tones or champagne color and this was bright yellow. Hard to tell when selecting colors online. Not sure what to do to correct 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Marilee, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. (: |
Mal servicioHice devolución de un segundo pedido en color rubio que bo correspondía a lo solicitado y no recibí reembolso. Trate de cancelar suscripción y desautorice pagos próximos y aún siguen llegando correos de próximo envío. El producto tiene buen cubrimiento pero poco tiempo después genera resequedad y el color se opaca 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Experten¡Hola, Johanna! Sentimos cualquier confusión con tu Plan de Color. Por favor, revisa tus emails, te acabamos de escribir. |
Not impressedThe color was too dark. I really didn't see much difference in your hair color and the hair color I pay $10 for at Walmart. It didn't cover my grays well at all. The booster conditioner leaves my hair greasy the next day. The only thing I did like is that there is no color wash out in the water on your next shampoo. I will not be ordering this product again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Kelley, Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. (: |
Too dark was way off in colorIt wasn’t even close to medium brown and was very disappointing, way too dark. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color is not longer relevanttoo red my hair is grey now. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Horrible!Hair color was supposed to be changed to something lighter with more red. I have dark brown hair now with a hint of red after using my last order. I am PISSED!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLori - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Mauvaise couverture des cheveux blancsObjet : Réclamation concernant la coloration capillaire non conforme Madame, Monsieur, Je me permets de vous écrire pour exprimer ma profonde insatisfaction concernant votre produit de coloration capillaire, qui ne couvre pas les cheveux blancs comme annoncé. En dépit de mes attentes et des promesses de l'annonce, le résultat obtenu est loin d'être satisfaisant. Malheureusement, ma déception ne s'arrête pas là. Malgré mes tentatives répétées, je n'ai pas réussi à joindre votre service client, comme indiqué dans vos informations. Cette situation me laisse non seulement isolée face à ce problème, mais je me sens également lésée et arnaquée. Je tiens à souligner que la loi protège les consommateurs dans de telles situations, et je compte sur votre coopération pour résoudre ce problème de manière équitable. En vertu de mes droits en tant que consommatrice, je demande un remboursement intégral pour le produit défectueux que j'ai acheté. Je vous prie de bien vouloir prendre en considération ma réclamation et de procéder rapidement au remboursement. Je reste à votre disposition pour fournir toute information supplémentaire nécessaire. Cordialement, Jesus celine 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCeline J. - Merci d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que votre coloration vous a déçue et n'a pas couvert vos cheveux blancs. Nos coloristes sont disponibles en consultation et vont revenir vers vous par email afin de vous aider. Veuillez vérifier vos emails pour les prochaines étapes. À très vite ! |
Not exactly the right colour nowIt just seems too pink rather than golden 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Nano! We are sorry to hear the color wasn't right. Please check your emails, we just got back to you to help you further. |
Not receivedI cannot write a review when the product has not been delivered. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Christine! We are sorry to hear your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Grey hairThe colour was right but it did not cover my grey hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Tina! We are sorry to hear your greys weren't covered. Please check your emails, we got back to you to help you further. |