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Color Set
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67.686 Verifizierte Kundenbewertungen |
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It’s redRequested more purple tones. Keeps being red. 3rd time. They even made me pay for extra dye, for it to be wrong. Would be one star, but it didn’t damage my hair so that’s nice. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNinoushka- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has emailed you to get this resolved for you. We appreciate you reaching out! |
Acajou?Bonjour J’ai commandé un chocolat glacé et non avec de l’acajou !? je n’aime pas les tons chaud avec reflets roux…je pensais pouvoir arrêter à tout moment mon abonnement et impossible de le faire! Je me sens arnaqué Je veux arrêter mon abonnement votre offre annoncée dix euros pour un essai et non un tarif différent, si on annule notre abonnement, ce n’est pas très honnête, ça n’apparaissait pas dans votre site 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaëtitia R. - Merci pour votre commentaire. Nous constatons que nos équipes ont déjà répondu à votre demande par email, concernant votre coloration sur-mesure et la résiliation de l'Abonnement. N'hésitez pas à revenir vers nous si vous avez des questions, nous serions heureux de vous aider. |
Gray coverageI love the color but it did not cover my gray. Is there any way that they can help me out with that? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJynifur - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nothing short of a nightmareI would say I get what I deserve ordering color on line but, I think even this is extreme! I sent in before pic of my hair and made special note that I pull red. They supposedly adjusted for that and shipped the color. My entire head is not only red but it is and orange brassy red! I could have done better with a drug store color! 4 days later they have yet to even ship the repair color - I am beyond myself! I’ve not had color in my hair in over 3 years and am now hoping they can even take me back to my original before I applied this mess!! Did I mention I even kicked in extra for the worthless toner and only wanted to go two shades lighter! UGH 😑 SAVE YOURSELF and go to the salon! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDeborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as dark as I was hopingBasically the same color I had 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Lacey, We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a darker tone. We look forward to crafting your custom color! |
ColorColor was too dark. I will change the color before reorder 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
GraysMy grays did not cover in several spots 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It was OKI did not use my first order for several weeks because I could not open the small bottle of color. Customer service was great and sent out a new kit. I like the color. Though I followed the instructions, my greys around my temples were barely covered and very noticeable after just a few days - before it was even washed for the first time. I will try one more time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenA C. - We’re so sorry to hear that your hair color is not covering grays as expected and that your first order was difficult to open. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Smell unbearable and hair broken off. I used e salon, I lived tge colour and had no problems. This time however was a different story. The smell of Ammonia was unbearable and made my eyes stream. I have just been to my hairdresser to get my hair trimmed as I am growing it. She informed me that whatever I had coloured my hair with had caused it to break off, she showed me tge back and I could see this. I always had long thick hair and want to grow it longer, but she had to cut 3 inches off, I am heartbroken. I am an ex hairdresser, so know how to apply colour, I also used high quality hair products, Olaplex, redken and heat protection on my hair when styling. I can no longer have colour on my ends, and gave booked to have my roots done at my hairdressers. The condition of my hair has been compromised because of e salon colours. I don't know what happened because when I used it in lockdown it was fine 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Sarah! We are truly sorry to hear about your experience after colouring with us. Please check your emails, we just got back to you to help you further. |
Waste of moneyThis did nothing to my daughter’s hair. Followed the instructions and have zero results. Will not purchase again. 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |