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Color Set
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67.766 Verifizierte Kundenbewertungen |
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Your website is deceptive.I DID NOT SIGN UP FOR AN ONGOING HAIR COLOR DELIVERY. I AM NOT PAYING FOR THIS SECOND DELIVERY YOU TOLD ME ABOUT - AFTER, CONVENIENT FOR YOU, RIGHT - YOU SHIPPED IT . YOUR PHONE HELP IS NOT AT ALL. YOUR WEBSITE MAKES IT DIFFICULT TO SAY NO TO SUBSCRIPTION BECUASE ITS HIDDEN FROM THE ONLINE USER UNTIL YOU CREATE A FIRST ORDER - AND ITS ONLY AFTER THAT FIRST ORDER CAN I FIND CANCEL OR HOLD. I DO NOT EVER WANT ANY ORDERS FROM ESALON AGAIN. I AM NOT INTERESTED IN YOUR FLOOD OF MARKETING EMAILS EITHER. DO YOU THINK PEOPLE COLOR THEIR HAIR EVERY OTHER DAY????? THE COLOR ITSELF WAS NOT GREAT AND ITS DIFFICULT TO USE. BUT MOSTLY ITS YOUR DECEPTIVE SALES PRACTICES THAT CAUSED THIS REVIEW. I NEVER SIGNED UP FOR A SUBSCRIPTION, AND YOU MAKE IT DIFFICULT ON SITE TO FIND AND CANCEL. THIS IS THE ONLY WAY I CAN CONTACT YOUR COMPANY TO MAKE THIS COMPLAINT AND TO CANCEL. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
RegretMalgré l’ajustement demandé pour être sûr ma couleur naturelle de base (roux cuivré foncé), suite à une première commande trop foncée, je me retrouve une nouvelle fois châtain foncé ! C’est une déception!!! J’ai cette chance d’avoir une couleur de cheveux peu commune et pour la deuxième fois vous me l’a gâché. C’est un grand non merci pour votre offre ! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmilie D. - Merci d'avoir partagé votre expérience avec nous. Votre satisfaction est très importante pour nous, c'est pourquoi nous sommes sincèrement désolés d'apprendre que nous n'avons pas répondu à vos attentes. Nous allons vous contacter par email afin de vous aider et nous restons à votre écoute si vous avez des questions. |
No goodNo good doesn't cover gray 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatricia - We’re sorry to hear that your hair color is not covering grays as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not as expectedHi, I did my hair last night and was disappointed as the color was not what I asked for. I wanted the burgundy color I received last time but in a permanent color. The color came out red, not burgundy at all. It’s not terrible but not what I wanted. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKristin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible.Let it process for the time stated in the instructions. Hair still has a brown tint to it, not black and there was no blue at all. Will not be using this overpriced rubbish again. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Zoe! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Too darkThe colour came out as very dark brown when I selected medium brown. I stated that my hair is porus which was ignored it seems. Also, no Indication that I've sighed up for a 4 weekly delivery or the future costs per month. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Michelle! We are truly sorry to hear that your color was darker than expected. Please check your emails, we just got back to you to help you further. |
Great formulaHard to work with color over the Internet but I received a full kit for dying my hair at lower price than running to the store for dye! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCabdi - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Not a fan of this particular formulaWould like to try something else in the future. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
HorribleAvoid this company at all costs. They will ignore your color requests and send you the same color over and over. If you ask for a color confirmation before a product is sent, they will also ignore it and charge your account leaving you stuck with a previous color you stated you were unhappy with 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKris - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color no goodthe color i received based on my suggestions was the same as my current hair color. perhaps user error? eyeball error? nothing changed and i was bummed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |