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Color Set
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67.766 Verifizierte Kundenbewertungen |
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Colour faded away quicklyI’ve got permanent colour but it faded away after 3-4 washes, every time I’d wash my hair the water was never clear, I can see so much product going down the drain. The colour is also much darker than I expected. Cancelling subscription after 2 orders😿 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Kate! We are so sorry to hear that your color has faded after a few washes. Please check your emails, your colorist has got back to you to help you further. |
Zero ColorI asked for a Cooper color. I was very clear when picking the color I wanted. For some reason, they decided to give almost no cooper at all so it's basically just an ashy blonde which is what I was trying to change AWAY from. Needless to say I'm super mad about this. Going to have to go BACK to the old fashion of buying from Walmart way because at least then the only one I have to blame is myself when it reacts badly with my hair. Save your money it's not worth it. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShawna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My box was delivered emptyI was looking forward to receiving a new product for my hair.But all I received was a empty box & a note from the post office saying it was damaged.So now what do I do, I have paid for it and I definitely don't want it try again so cancel any future orders 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice colorI like the color, but what if I want to change it? Why is so hard, almost impossible to change the color? Why is so hard, almost impossible to cancel an order? 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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commande non reçuj’attends tout jour ma commande du avril, aucune commande reçu, je pensais que j'avais peut être prolongé le délais de livraison, mais je viens de rentrer sur mon compte et je vois bien que la commande devais partir le 4 avril, ou est ma commande svp? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Color was not what expectedI wanted a dark blond copper tone. Thats what it also Said on the product. Turned out super red!!!! That really sucks since i wanted a fresh up for a Wedding 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Janina: We are sorry to hear that your color wasn't as expected. Please check your emails, we just got back to you to help you further. |
Disappointed!It didn't cover my grey hairs so obviously not the right product for me. The search goes on! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Susan! We are so sorry to hear that your color hasn't covered the greys. Please check your emails, we just got back to you to help you further. |
Need helpI do like the color, packaging, shampoo/conditioner and all the goodies but for some reason it is not dying the hair around front/side hairline. I'm very frustrated. Please help 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJustyne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color is so flatThe color has no depth. it is the most boring brown i have ever seen. Before I could even stop it, another order had already shipped so now i owe shipping. Not very happy. I could have bought this from the store with better results. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t lastI’ve been using this product for several years. The past two shipments have not lasted at all. Has the formula changed? 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarcy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |