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Color Set
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67.669 Verifizierte Kundenbewertungen |
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Didn't match my rootsMade my roots red, now i have to find a color to match and color correct my hair. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AgreeI totally agree with previous comments that something has changed. My gray coverage lasts 2-3 weeks tops. Extremely frustrated. I wonder if it's worth it any longer? I have had to go to a hairdresser in between to touch up b/c I no longer trust this product to last. Could you please be transparent and tell us what has changed? With covid and lack of consistent suppliers, I'm sure you were affected as well, but come on!! 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not cover grey.I told the customer service person to cancel my subscription but she kept wanting me to talk to the colorist. I am not going to keep paying for a product I’m not satisfied with. The 100% guarantee is not true. 3 boxes came and no offer of a refund for poor grey coverage. I shouldn’t have to repeat to a colorist that grey is not covering when the original ask was grey coverage. I also did not sign up for a subscription. I ordered just to try the product out. Then I got another box and another one is on the way. I had barely used the 1st box. Without getting feedback if the 1st box was satisfactory they send more boxes. That is poor customer service and lack of concern. There is nothing 100% guarantee about this. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGrace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grey coverageThe color for grey does not last, for me, longer than a month. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRandi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
they charge you when they want todont buy this product, they charge your card anyways despite me filking out information to stop my plan. I am very annoyed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTasneem - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
It was okI was not as impressed as I wanted to be. After my previous online color provider closed leaving me with only a few options besides drug store color, I decided to try eSalon. Color was not as dark as I thought it would be and it seems to be fading faster than the other color I used. I decided to change my color to darker, so we will see how that color is. They were fabulous when I asked to go darker. I will give it another go to see if I have better results. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandra - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour wasn't what I asked for :(The set was nice but the colour wasn't what I asked for. Not as saturated/red as I hoped for, and was lighter than I expected 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJayme - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Quality ReducedI have been eSalon customer for many years and I was happy with the product until recent months when I started to experience that the color was not sticking for even a week period, after the first wash the color started to go off the roots and within the next couple of washes the gray roots are obvious. During the dying process, I keep the color for an extended period of time on my hair in order for the color to stick around but with no success... it is disappointing now! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenN. ANZ - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray coverage is lackingI like the whole concept of eSalon but I don't get the complete gray coverage around the frame of my face. So frustrating. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLoree - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still need better grey coverage. color is not sticking to grey as it should.Please adjust for next shipment of 6/23. Need better grey coverage. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |