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Color Set
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67.758 Verifizierte Kundenbewertungen |
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Ordine non arrivatoSto aspettando dal 6 settembre, nussun pacco e nessuna spiegazione. 4 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMartina - Grazie per aver condiviso la sua esperienza. Siamo spiacenti per il ritardo nella consegna del suo ordine. Esaminando il suo account, abbiamo notato che il nostro team le ha fornito ulteriori informazioni, riguardati la consegna, via email. Non esiti a contattarci nuovamente nel caso avesse bisogno di ulteriore assistenza e grazie ancora per la sua fiducia e pazienza! |
Disappointed this time.It’s only been 2 weeks after coloring only the roots and always do my grey first. Grey is already showing. What’s wrong? 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorI don’t like the color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DANGERi don't know if this batch that i got was a new mix but i left it on my bathroom cart for 15 minutes only to come back and find all the contents completely oozed out of the bottle and unto my cart, which is now damaged. i tried to salvage whatever i could scoop up and tried to color my hair, immediately my eyes started to burn and tear up, and the smell of ammonia was overbearing, not to mention that i started to get sick to my stomach. I immediately washed it out of my hair. I should also mention that my son used the bathroom and told me that he felt like he was going to throw up while using the bathroom, i didn't put two and two together until i went in there and i started to feel this as well. I am cancelling my subscription immediately and going back to what i used before which never gave me any side effects at all. Highly disappointed. And i hope i don't have any lingering side effects from this. I hope if anyone reads this in hopes of trying this product, they will reconsider purchasing from this company. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGisela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
No llego el pedidoHize mi primer pedido y aun no llego. Envié instrucciones para que lo dejaran detrás de la primera puerta. Y hasta la fecha no llegó. Favor cancelar mi próximo pedido de Septiembre Gracias. Nelly 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNelly - Lamentamos mucho que su pedido aún no haya llegado. Nos hemos comunicado con usted por correo electrónico para ver qué podemos hacer para solucionar esta situación. Valoramos a cada cliente y esperamos resolver este asunto de inmediato. Esté atento a su bandeja de entrada para obtener más detalles. |
didnt get itIt is now 3 weeks since it was shipped (informed it has been shipped by email) and I have not received it. I would like to cancel my account and I cannot see how you do this. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHelen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
ColourColour was never bright or left hair shiny. Never much depth. And Grey's would show within 10 days of application, 3-4 washes 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Hair still pulling redThis is the 3rd change I believe to the hair color. My greys aren’t being covered fully and it is still pulling red. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDanielle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Custom colour setThis was a different shade from usual 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPam W. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
arlésienne lolpas reçu ma commande 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Expertenbrigitte M. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que vous n'avez pas reçue votre commande. Nous allons revenir vers vous par e-mail afin de vous aider. |