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Too dark for meI like the idea and the products in general but I couldn't get the lighter blonde I wanted to blend my roots and soften my highlights. I ended up with a medium dark blonde for my roots which they recommended. Now I have 2 different colors of hair top and bottom and need the salon to fix it anyway. Costing me way more than I can afford. Sad cause I wanted to love it 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJessica - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Cover GrayThis batch did not cover gray well - seemed different from orders before. I am not happy with the coverage. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJan - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
It's not Red!It's just not coming out red/copper like I'm asking for. Still looks brown. Is there something I need to do/add to my hair to make it take the red colors? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebby- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
not right colorIt wasn't the color that I asked, I wanted brown and now is black, I like that my hair is healthy but not the right color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVioleta - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
The color is rich. I have gotten a lot of complimentsThe color blend made for me is fantastic. Although a medium to dark brown, I see many different hues. Leaves my hair soft. Odor is minimum. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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AmazingLove love love the color! So easy to use! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Great coverage!Loved the color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Perfect!!!Wow! Such an awesome product and service. Could this be any easier? I placed my order, had quick communication about some questions the colorist had, and before I knew it, my coloring kit was delivered. The instructions were very complete, and easy to follow. I couldn't be happier with the results. The color was exactly what I was hoping to accomplish. It covered the greys flawlessly. I admit I was worried about having dried out damaged hair, as I have had in the past after coloring at home. Not the case at all this time. I did purchase the recommended shampoo and conditioner. They are great. All in all, this service is wonderful! Thank you! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Third time is the charmIt took three times to perfect it, but they got it. I absolutely LOVE my hair color. It is just perfect!! Very easy to use as well. My hair is super soft, shiny and smells really nice. I couldn't be happier. Thanks!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Color that last, finaally!!Easy to apply, dosen't smell and the color last. excellant 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |